Enterprise Rent-A-Car

Was disappointed with the level of service at this location. Was in an accident and they had NO CARS available! How can you be a rental establishment and not have 1 car available ??? Especially in a city like loves park !! Is there a huge demand that I don’t know about ?
Also was upset that I had to wait once I got there for over 1 hour! Also, the employee was rude and not helpful. Why is there just 1 employee there? Never again!

Fourth time picking up a rental at this location with major delays each time. Monica was trying hard and has a very pleasant manner, but they were again understaffed and didn’t have cars available at the scheduled time. Still waiting now as I type this an hour after coming in.

Car was fine, people working there are understaffed, so it’s very slow service, but I found them friendly and helpful. It was cheaper with nicer cars than the other places I’ve checked.

I’m not from Illinois, but I rented a vehicle here. I asked for a toll pass, but the attendant told me they were out. She told me: «Just take a picture of the license plate of your rental. You can look up and pay the tolls online».
Worst advice ever… It is not possible to look up tolls by license plate… I have no idea how many highways or exits I took… I’m unfamiliar with the roads, suburbs, etc… I envisioned a simple portal where I could type in my plate number, but no such luck… Thanks Enterprise Rockford.

I’ve rented cars here on several occasions in the past few months. The longest I’ve had to wait is about 15 minutes. They are friendly and professional.

Van full of 12 college students breaks down. Rockford is closest place with a replacement van. We were told they were sending someone to drop it off. 2 hrs later we’re still here and they are hanging up on us when we call. Awful customer service. Don’t count in this place to help you out if you’re stranded.

S-​L-​O-​W. Watch your bill for secret costs. Allow ½ day to secure car and another day to return

This place doesnt even deserve A 1 star! I had to wait 2 hours to get the car there were very long lines and not enough help and thats not even the half of it! I had to rent A car after someone rearended me and my car was in the repair shop. The most horrible experience in my life happened here! A women working here (I wont mention her name) called me 6 times in one day threating me to bring the car back by 6pm that the insurance company didnt approve the rental. I asked her why the heck did you give me the keys then and let me drive off the lot? She kept calling me and harassing me so much and yelled at me on the phone that she cant approve the payment from the insurance company. I tried to explain to her the claims office at the insurance company is closed on wednesday thats why you cant call in direct I told her to call there 800 # she didnt listen. She kept calling me yelling I even called the insurance company at there 800 # the insurance company called Enterprise but they never answered the phone when the insurance company called. A very lack in communication in Enterprises part! Then at 5:50pm the women from Enterprise called me again told me I had till 6pm to turn the car in! I told her I cant get the car there in 10 minutes and I told her 1 final time the insurance company approved it I gave the name of the women from the insurance company who approved it. The women from Enterprise wouldnt listen to me again I got so mad I hung up on her! The next morning everything was taken care of Enterprise FINALLY talked with the insurance company I was so fed up I turned the car in even though I needed it cause my car was in the repair shop. I called A friend from Wisconsin to drive me. This is what happens when there isnt enough help in this business. I had A horrible nerve wracking day because of lack of help at Enterprise! STAY AWAY FROM HERE!

They will not honor their own handwritten coupons. They make up excuses to charge full price when you have coupons. They do have slow customer service. Cars are newer and watch the gas prices to see if you should return the car full or not. I know I mentioned it already but worth mentioning again. SLOW service. On average expect an hour in line.

Service is SLOW. They need 1 person to answer phones ONLY instead of holding up line (s) of customers. Duhhh! The car they gave me has pop spills on the console. Sketchy service.
The office gave me a car that smelled like a dogs a_​_​!