Gustafson’s Furniture & Mattress

Just purchased a queen Serta mattress and box spring from their mix and match. The service at the store was great and everything was going well until it was delivered yesterday. The box spring has a 3 inch long x 1 inch wide tear where it was obviously banged hard against something. The store says that because the box spring was basically a giveaway with the mattress, they will not deliver a replacement to my house even when they are already in the area dropping off something else. I spoke with the store manager who said the owner refused to let them drop off a replacement. He said it would cost them $ 129 to deliver it… seems that they are confused between their overpriced delivery fee and the actual cost. Next time I’ll look elsewhere.
Also just discovered the delivery guys put in the bolts holding the frame to the headboard backwards. The long ends of the bolts were poking into the box spring and would certainly have made a couple more holes if I hadn’t fixed it. For the highest delivery fee around, it seems reasonable to expect the bed to be set up properly.

I went into Gustafson’s Furniture with $ 7,000 cash in hand to pick out new furniture. I sat on just about every piece of furniture in the place. I walked around in there for at least an hour. Not one person even acknowledged my presence. I couldn’t believe it. I wanted to business with a local entity, but not with a company whose employees can’t even say hello. I ended up going to Ashley Furniture. I was greeted and assisted as soon as I walked in the door.

There’s three floors to the building. The top level has dining room sets and assorted items, the mid level has sofas and beds and the bottom floor has bargain deals.
They are usually really good about bargain with you and giving you a deal. Don’t be afraid to ask what they can do for you.
Try to go to the bargain floor first before you fall in love with anything on the floor. Sometimes they have returned or items up for repair down there and you can get a good deal on them as opposed to paying full price. I got an item 60% off because it had a small, cover-​upable scratch on it.
The sales people are very nice and friendly. They truly want to get you something reasonable and make you happy.