Allstars Driving School

This is a absolutely horrible company!!! I would definitely NOT recommend using them. If you do, don’t say you weren’t warned.

TERRIBLE. The other negative reviews are spot on. They take your money and then, you are at their mercy. DO NOT RECOMMEND THEM. The worst customer service I have ever experienced.

The other negative reviews really, cover my experience as well. The day I called to inquire about lessons they were quick to give me an appointment and charge my credit card. After that lesson I tried to schedule another and it was months before I could get one. Instead of being apologetic I got a lecture about how I should have called right away after his first lesson. The driver trainer told me to call after we got 20 hours of driving done. I was shocked at how rudely I was treated. Oh yes and his second appointment started by him driving another student home… hmmmm, private lesson? Not so much. The last lesson was accidently scheduled during school hours and when I found out I was told it was a $ 60 dollar fee since it was 22 hours notice instead of 24. The woman over the phone is snarky and rude and when we said how outrageous that was she pointed out that they are the cheapest one in Rocklin and need to check our facts. Well, I would have paid the $ 10 more dollars to another business to save all the frustration. Horrible customer service, near impossible to get a timely second and third appointment and zero customer service skills by the office lady. Oh and after all that I still need to teach my child the basics so we had to cancel his drive test that was sceduled in a few days until he gets more practice.

This place is awesome! I had the instructor named John, and I told him flat out that I had no idea what I was doing. He was calm and helpful, telling me in advance what was happening and going to happen. He told me all the things to practice for the test, what I needed to work on, etc. We drove 36 miles without any problems! I was blown away with his teaching. I highly recommend this school to ANYONE looking to learn how to drive, they are so fantastic! Definitely telling friends about it :)

I was a little leery at first based on the reviews but decided to use these guys anyway for my son’s lessons. I had to leave a message the first time I called but they returned it later that day. The girl answered all my questions, outlined the time line of the lessons, and how they should be spaced out. I was hesitant at first to pay up front over the phone, but we received a receipt on the first lesson. But I also worried about the other two lessons, what if they lost our paperwork? When I called three months later, it went just as smoothly as the first time. For the last lesson, I didn’t follow their recommendation of making the dmv appointment when they said so I had to move my sons dmv appointment to accommodate the schedule of the last lesson. Lesson learned. They do only have so many drivers and so many lessons a day, so you have to take what you can get. Overall they were helpful, the drivers Rich and Jeff were very professional and timely. The feedback and paperwork they provided was very helpful. My only suggestions to the business would be to provide email confirmations with receipt instead of waiting until the lesson and if possible some type of reminder of when lesson is. I worried I got the date and time wrong and if they would show up at all. Otherwise everything was fine.

Would absolutely give negative stars if I could! Absolutely terrible experience! They have no concept of customer service! You have to work around their schedule and they make zero effort to be accommodating. My daughter was in a car pool with other kids in our neighborhood and it was not possible to take the first appointment after school so it was nearly impossible to get 3 appointments in within the 6 months. They only book appointments based on the time they have, which is fine but help customers with offering a call back once that appointment gets filled so you know you can have the second one in that day. We gave them 34 days that we could take the second appointment that they would schedule for those days and their only option was to have me call back everyday to check and see if one would be open, so 16 phone calls later we found one appointment that would work. Miserable experience would not ever recommend! Any of the other driving schools in the are would be much better.

We were recommended by a friend to Allstars Driving School and are so thankful for that recommendation. We could have not been happier. From my very first call to the school, I was impressed by the professionalism and friendliness of the front-​line staff at the reception desk. They answered my questions, compassionately allayed my concerns, and worked hard to coordinate things to fit our schedule and needs They always promptly answered my emails, were up-​front about billing, and receive an A+ for quality service. No small thing these days, when customer service seems like a quaint old-​fashioned notion.
The driving instructor was exceptional… friendly, knowledgeable, patient, respectful. I could go on. The car was clean and perfect for one to learn to drive on.
In short, I cannot recommend this school highly enough. From the amazing level of service from the first call to the competitive pricing to their fantastic instructors, I wish I was able to give Allstars Driving School 10 stars. If you want to feel competent and confident with your road skills, this place is the complete package when it comes to driving schools.

This school has the worse customer service I have ever experienced in my life. There is this one lady that always answers the phone and she was beyond rude. They never pick up their phone calls during business hours and when they do I am always on hold. They will not let you take the lessons whenever you want. You have to wait a month after your lesson to be able to schedule your next appointment. The driving instructors that I have had so far are super nice but other than that the amount of money you spend at this school is definitely not worth it and judging all the other bad reviews that I’ve read about this school just proves that this school should just be put out of business. Everyone seems to want a refund for their money. I wish I could’ve found a cheaper and more affective driving school that I could’ve spent my money on. I am extremely disappointed in this school.

My second daughter just finished her driving instruction on Sunday, Jan. 4. She went yesterday to the South Sac DMV and took the behind the wheel exam. She scored 100%!!! I have to give the instructor «AREF» a huge Thank You! He was an excellent instructor. After each lesson he would go over her session and compliment or give her advice as to how to handle the situation the next time. He was patient and I could tell by talking to him that he had a lot of experience in teaching young people how to drive. She learned not only what was required to pass the DMV test but also learned real life driving skills. I would highly recommend for a parent to have their child take the lessons. They learn more at times from others than from the parent. And if you live in the Elk Grove area I would say to ask if you can get Aref to be your childs instructor. Very nice man, prompt and always willing to talk to the parent before and after a session. Thank you Aref! My daughter Amber will always remember you and speak highly of you. You are a valuable asset to Allstars.

Very unhappy. Not accommodating to their customers. They work around All Stars schedule. The customer is not always right nor even somewhat right. All Stars is always right. We’ve sent 2 teenage boys through their program and have 3 upcoming teens. We won’t be returning to them this summer.

TERRIBLE!!! DO NOT SEND YOUR TEENS HERE!!! They are a rip off and will continue to take more money from you. Everything you ask for costs money, nothing is included. I called back a few hours after making my sons appt for BTW training on the SAME day to change it, and there was a $ 20 fee! They DID NOT give me the form DMV needed for my son to take his test and I had to drive over there to get it, and THEY CHARGED ME ANOTHER $ 20!!! And on top of everything, the office staff (older female with short hair) was terribly RUDE! Go somewhere else. Very unprofessional, rude and overpriced.

If I could give negative start I would! My brother is 18 and signed up for driving school with them.
1^st lesson was fine. They came on the same day that we paid for the school to take him driving. But it went downhill from there really quickly.
What they failed to mention is that there aren’t any days available for the second lesson. We had to wait 3 weeks for the 2^nd lesson. So I called them to express my disappointment but the woman on the phone tells me that my brother won’t be able to take his driving test until October. (suggesting that we have plenty of time to wait around) Since he is a minor they should really check their record before they speak nonsense. He is 18! He needs his license now before he goes off to college!!!
Oh and she had an audacity to tell me to take him in for his driving test since his 18!
What about my 300 bucks that I paid for you to teach my brother how to drive! Scam! Stay away from this company!

My daughter had a good experience here and I paid for an extra lesson. I’m surprised at low ratings, but realize everyone has different experiences. Aref did a great job instructing my daughter on her lessons with him. He was on time and professional. I thought their Honda Civics were a great learning car to be in and were clean. For me, I would personally recommend them due to our positive experience.

These people are rude and unaccomodating. They never explained to myself or my daughter that she needed a 3 week gap between her lessons, and now she can’t get her license for 3 more weeks! Refused to refund the cost of the lesson so we could go somewhere else and the woman answering the phone is very rude.

Signed up online and then called to get the $ 20 discount because my child already completed classroom and has her permit. There is fine print that says to call for the discount, which we did. Nowhere does it say or is clear that you do not sign up online at all to get the discount. Company absolutely refused to refund the $ 20. They said it would cost them $ 20 to refund thru the credit card company. The customer is always right, but not with this company! If I could cancel and go somewhere lese I would. Stay away from the them! Horrible customer service, I am only asking for MY money back.

I was surprised to see the reviews for this driving school because I’ve had two kids go through their program and it has been a very good experience both times. Dwight was the instructor for both of my kids and they felt very comfortable and enjoyed the experience of having him as an instructor. The office was always very friendly and accommodating; when we did have a family issue with changing our appointment several times, they were always very friendly and accommodating. Everything was very well organized and gave us a list of items to do along the way. I was very pleased with the experience both times.

I recently had a very uncomfortable situation with Allstars Driving School. They made a mistake on our appointment day and showed up on a day that my son was on pain killers from having his wisdom teeth out. When I called to reschedule they said it was impossible that it was their error and it must have been mine and I had to pay again. My suggestion is to have them send you a written confirmation of the time of your appointment. That way if there is an error it can be resolved. They have a «tough luck too bad for you» attitude when it comes to customer service and know every loop hole there is to squeeze as much money as they can out of the consumer.
Now that I am reading the reviews I am a little nervous about the lessons to come!

Horrible customer service. They did a bad job training my daughter to drive on her first lesson compared to the other company we used. I told them I’d tell the charter schools not to use them and she bragged well we do a lot of business with the schools. These lessons are $ 300 and they don’t want to put a good effort in. They said, right before my kid’s second lesson that it expired when her first lesson was only about 5 months ago. No one said anything to use to not bother because she would never even get her next two lessons. They say there is an expiration date, but never bothered to say anything when they told us to schedule the next one in three or four months. They easily could do this but instead they know they have you over a barrel. I would not suggest anyone send their kid to this driving school. There are better out there.

My daughter had an «ok» experience with AllStars — but for me, the parent of a teen who is asked to drive to Auburn on Auburn-​Folsom road and then return to Rsvl via freeway? what is that about for a first time freeway experience? The killer and thank God it wasn’t literally that, was the instructor FELL ASLEEP while she was driving on the freeway! She didn’t even know how to exit! I asked for the most experienced instructor who was a questionable man and I can’t believe I even let her go with him. I also asked for a «group» lesson so she wouldn’t be alone. They couldn’t seem to accommodate either even though it was advertised as such. Needless to say, her bf went to the other well known program and I met the GENTLEMAN who owns the business — wow did I regret not paying a little extra for that service.
Not going to be back here for daughter #2 — thanks anyway!

Zero Stars! The company refused to offer me an exchange/​refund for services that where still valid within the deadline. I purchased driving lessons for my daughter. She was unable to use the lessons due to not feeling comfortable driving. I contacted the business and the person who answered did not identify herself but later told me she was the business owner. I explained to her that my son was going to be needing the lessons that my daughter didn’t use because he obtained his permit. She immediately got defensive and said that «we don’t due transfers!» She continued to state that they this happens all the time and they can’t do anything about it. I told her that I understood but I purchased the package of services for $ 250 and if there was anything she could do to give me some kind of refund or discount. She replied they can only give me the same High School discount that they offer everyone else. Based on my conversation with the business owner she made it very clear that she has customer service issues. She said she has customer complaints all the time with this policy. I continued to tell her that I know she has a policy but I gave her $ 250 for services that where not provided. She refused to offer me any kind of exchange or discount. I again told her that I would expect better customer service especially since the company is locally owned. I always do my best to do business with locals knowing how rough the economy is. The end result was she was silent and said, «what kind of discount would you like?» I said, «at least 50%» and she replied, «Absolutely Not»! I don’t know why she would ask me if she had not intention of ever offering me any type of discount. It really sad that I had to write this public review. Don’t bother to leave a reply AllStars Driving School.