Adventist HealthCare Shady Grove Radiology

Waited 45 minutes for scheduled appointment. When asked about it, was told to take a seat and someone would be there in 10 minutes. Another, 15 minutes, able to go back for basic mammogram. A person who came in before me went back.
No one apologized about the wait. No one cared. They barely said hello when I came in. Maybe because I scheduled a 12:40 appt? Don’t come at lunchtime. I have a sneaky feeling I’d still be waiting!

Shady Grove Radiology earned all five stars! I called from my doctors office to see if I could come over and get an x-​ray done without an appointment? They have an open door policy until 4:30. I had fallen and was in a lot of pain. The receptionist was kind and quickly helped with my paperwork. The technician called me back before I even finished the paperwork. They were caring and compassionate. I had to laugh when she handed me x-​ray shorts in a size small and asked me to change into them. They actually fit! The technician helped me onto the x-​ray table and took several pictures. She asked me to wait while she checked the x-​rays. When she said I need to take a few more I knew it was bad news. They assisted me back to the dressing room and were thoughtful and pleasant. This was the office on Edmonston Drive in Rockville. There is parking right next to the building at no charge. Shady Grove Radiology made my five star review because they strive for excellence in all departments and they have it!

5 stars for staff. As Kathryn posted, the check-​in and paper work is a smooth process. The tech quickly made contact with my primary care provider when necessary. Overall, the staff managed the stuff that usually sucks about visiting even top notch healthcare providers (waiting, checking in, waiting again, getting briefed, waiting again, making another appointment etc…) and focused on patient care. I am sure it helps that the scope of the practice is narrow, but it still wouldn’t happen without great people.

Even for a medical visit such as this, the staff made it a pleasant walk in the park.
The front desk duo were extremely friendly & expedient with the registration process. Paperwork was minimal & highlighted & I was good to go.
I literally sat down for a few minutes & was called back for my testing.
My RAD Tech Somer was outstanding! Her «bedside» manner was very comfortable & positively interactive. Her outgoing personality & skill set of the Q&A’s was extended refreshing… hence even for a Mammogram.
Not only is she seasoned in her speciality, her genuine care for the cause was authentic & educating.
Great service, exceptional patient care & over all a peaceful appointment.
See you next year for a great result :-)