Montgomery BCC Transmissions

If I could give less than a star, I’d give it that! Horrible service! Not sure if it’s a racial thing but the old guy at the desk looked at me when I first came in and seemed as if I was bothering him. As I stood there waiting for his attention he finally acknowledged me by asking what I wanted. I informed him that I called last week to inquire about an oil change and that was the reason I was here today. When I called last week to see if I could come in he told me that the service techs were already gone for the day at 2… what convenient service that by the time most people get off there already closed. I asked if I could come the following Monday and he said fine. Anyway to make a long story short, we basically argued about it and I wasn’t budging until I got my service. You want to dish it… I’ll finish it! I paid for the service beforehand on some deal website and he wants to tell me about some extra charges that I have to pay that are more than what’s on the coupon card and bc they were «free». This place is a scam and so is the manager of this establishment. Save your time and visit another shop on this strip! Can I say scam artist?!?

I’d like to review this shop higher. The folks that work there (Ben and Dave in particular) are nice and seem to be honest. They also seem to know what they are doing and do good work for a fair price. My car has been to them 3 times; they’ve rebuilt a transmission for me, changed the oil twice and done other regular maintenance work. Every time I’ve taken the car to them it’s taken longer than expected, often significantly longer. And they don’t call with updates so I’ve ended up frustratedly calling at the end of each day to find out why my car isn’t ready yet. Ultimately, I’d recommend them for their solid work and good prices, but only if you can live without your car for a few days and maybe longer depending on the work you need done.