I’ll start by indicating that my experience at Lakeside Allergy was generally a favorable one, however my most recent visit left me very disappointed. My doctor at Lakeside Allergy is Dr. Young. He is very personable and diagnosed and treated my condition with the best care possible. However the support staff within the office is where my disappointment lies. At the conclusion of my visit today the doctor indicated I was going to proceed with an allergy shot treatment, two prescriptions, and a OTC allergy tablet. He also ordered for blood to be drawn at the lab. The nurse who came to see me after the doctor told me that my prescription was called in and I’m good to go «Thanks for coming.» I immediately stopped the nurse and asked about my blood work. She told me the doctor was busy, she will call me in a week. Confused, I asked for clarification, «Why would I need to wait a week for you to call me to prepare paperwork for my blood to be drawn?» She then asked me to wait so she could verify with the doctor. After approximately 15 minutes she came with paperwork for me to proceed with going to the lab to have my blood drawn. I received no antihistamine as the doctor had recommended. No one asked to set up my next appointment, I received no information on proceeding with getting my first allergy shot. Nothing! Confused and a bit troubled by the incident, I asked the receptionist if she was sure there was nothing else that needed to be done. She said no. I then inquired about getting an allergy shot and she indicated that the nurse who schedules that appointment left for the day and I need to call another day to set up the visit. My questions are: 1. Why out of an office with 3 doctors is it that I have to wait on one nurse to schedule a shot? 2. Why wasn’t I offered an opportunity to set up a follow-up visit? 3. Why didn’t the nurse provide blood work information as the doctor had recommend? To make matters worst, I drove to my pharmacist and was told that they never received a call from the doctors office and had no prescription called in. I tried calling back the doctors office at 4:49PM and got a recording that the office is closed(keep in mind that the office is opened until 5pm).
Eve Y.
Évaluation du lieu : 5 Irving, TX
Dr young is the best has sinus surgery done and everything was fine. Staff is wonderful and very helpful. Not long wait times either . I also get weekly allergy shots and have always going everyone the very professional.