The Home Depot

I had a great experience purchasing a showerhead online and picking it up in the store. The line was extremely short. Charlene, the home depot employee who helped me pick up the item was very friendly. They even gave me a bottle of water on my way out. This is the best service that I have ever received from a home depot. There was no charge for shipping because the item was picked up in the store. And no time spent waiting in line or shopping or asking for help because everything was ordered online. I highly recommend doing business this way at home depot.

We went yesterday (Saturday morning) to order some paint and a few smaller items. We went in the morning and got amazing customer service, but left without buying anything because I wasn’t positive what I needed to get for our new house. I went back a few hours later and the same girl at the paint department was there. She was so helpful and informative and took her time explaining things to us. We left with a lot more than we were planning on getting and feel really good about our paint purchase.

We had a housewarming party for our new home and were given lots of gifts from family and friends some with receipts and some without. I told my husband we should exchange one of our gifts since we needed other things for our home instead. I called customer service and they told me we would have no problem getting store credit. We are next in line and Tracy (hair in bun and blue top) I believe was her name called us to her station. Before we could even finish our sentence about why we were bringing the item back she was already shaking her head no. She said «you don’t have a receipt or anything?»…we replied «well no it was a gift and we just wanted to find something else we could use». She said «this isn’t even from our store and looks like it was a free gift. we don’t know where this came from and there is a number written on the barcode». Tracy even turns to another worker and says «right we don’t even carry this and it looks like a free promo item»! She was speaking to us in a very condescending tone and thought we were two idiots and she was about to be proved wrong. My husband is a very sweet man and was going to just leave because he doesn’t like to cause any type of disruption but wrong is wrong and whoever trained these two employees needs to know! I asked her if she could keep this box at the customer service because I was going to walk to the back myself and she gave me this wide eyed look like I was just supposed to believe her BS and not check for myself. So we walked to the back and sure enough it’s sold in store and I’m pretty sure they don’t give away $ 120 impacts with purchase for promos! So I bring her back one of their items and she says «yeah but this isn’t from our store» and gave me the spill from earlier. She was so uninterested in helping us so I grabbed my things and left. We are GOLD pro members and a family with two large businesses. so we have done lots of business in Dallas and Houston combined! With something this small we never thought we’d have a problem or be made to feel uncomfortable.

One of my favorite Home Depots. They went all out for kids, setting up a trick or treat event with games all over the store, and all the employees were dressed up in costume. I bought a huge mum the same day, and the cashier asked me if I would like some plastic to protect my car’s carpet on the way home. I hadn’t even thought of that, so I appreciated the gesture (and took her up on the offer… it was thick, good quality plastic sheeting, too!)

This is my one stop shop for stuff needed at the house. Wood, Paint, Nails, Flowers… they pretty much have it all. I will always go to Home Depot first before headed over to Lowes, but on occasion Lowes has something I need that I cannot find at Home Depot.
This location is closest to my house and easy to get to, but customer service is a pain here. They do NOT have enough employees, and many times I have waited 10+ minutes for help getting key made, or some other question. On other occasions, I have found the customer service to be top notch, or even above and beyond. Really depends on the day, the person, and the section of the store.
They have great deals in the boxes and if you are willing to navigate around on your own without assistance, you will find the store convienenct and easy to use.

My review was moved to the «not recommended» section. I was contacted by The Home Depot and it looked like someone might do the right thing and look into the whole mess. Unfortunately this apparently isn’t the case. I sent all the info they asked for and haven’t heard anything back. All I was looking for was some satisfaction that they were interested in their customers. I got the appearance of that with their response but that was it. Heck, they could have just blown smoke and told me they chastised the contractor and that would have at least been something. Been shopping with the competition and have been pleased with the service. If they would have just done ANYTHING to show me they were dissatisfied with the contractor and that this was an unusual situation, that would have been a move in the right direction.

The special Order mini blinds did not match the blinds purchased in the store as we were informed and the price was much higher than quoted. After many attempts to resolve, no progress has been made because we are never able to get in contact with our sales rep or he has not followed through. Many times we have visited the Rockwall store but our salesman was not there or was with other customers and no one else could help us. Today, we’ve been waiting for 30 minutes and he has not even acknowledged us. Frustrated!

I bought a gas grill they thought they were out of gas long story short our cashier Jim went through the entire case and found me one and helped us find something else and gave us good advise about it. They really took care of us. Thank you jim

I guess The Home Depot thinks there customers what to be a cashier. The last 6 times I’ve been there it has only been self check. I go there 4 times a week. I going to start shoping at Lowes where they have cashiers!!!