Helping Hands That Move

Pretty pleased with these guys. We thought we had a fairly simple move, all the boxes and small things were already at our new location, leaving just the big items. Turns our we had more than we thought and we ended up working two guys through what probably should have been a three or four man move. Through it all they were courteous and professional and they worked their butts off. Yes, a piece of furniture did get dinged and a wall did get scraped, but I attribute that to the extraordinary weight of the pieces, and, again, to how much work they had already done (read: tired). They were on time, worked until the move was done (well past dark), and definitely took care with moving things. I would hire them again.

Definitely a mixed bag here … Great communication from Kevin, but when I told him we changed the start time for the next day, felt a bit chastised. Also, when I told him 2 things had been broken, he said he’d follow up, but never heard from him again. I will say, though, that I didn’t try to reach him again. As it turns out, it was 3 pieces of furniture that were damaged. A desk, that I wasn’t worried about, my great aunt’s antique china cabinet, a big concern, particularly since no one told me about it, and a very expensive sewing cabinet that had the entire wheel base broken off.
Patrick was off the clock, but found smoking Pot in the truck rented under my name. A big concern, because I would have been liable for anything that may have happened.
On the plus side, good attitude from the workers, and I’d say the paid employees were the 5+ star, vs owner father/​son, not so much.
After only 4 hours of this review being on Unilocal,I received a phone call from Kevin telling me, «this is malicious slander and I’m taking you to court,» and he hung up.
I started with 3 stars for Helping Hands, but now that I’ve been harassed for this review, I’m lowering 2 a 1-​star.
I received another phone call this morning at 5:14 a.m.
This is Helping Hands, we’re going to come by, me and the guys, to look at your damaged furniture. I’m gonna tell you something, you opened up a can of worms when you wrote a bad review. You paid us and you tipped us, and I’ll tell you another thing, a couple of weeks later you write a bad review on us, that’s bull shit, I’m gonna call you every day, and I’m gonna come by your place withy guys to see your damaged furniture, and we’re gonna see if it’s real or not okay. We know your address and we know where you live, and I’m gonna bring my crew down there and we’re gonna look at your stuff, okay, see if anything is broken, because this is a bunch of bullshit lying okay. We’re gonna find out what’s going on, okay. I’m gonna call you every day until this fake review is off the web. Got it? You fucked with the wrong person.”

The movers themselves were very nice, but not professionals. They were not careful with our items, and when a piece of wood fell off a piece of furniture, the guy acted like it was my fault and didn’t even try to fix it (it wasn’t a huge deal and I fixed it, I just couldn’t believe he didn’t even try!).
The part that I really didn’t like was that AFTER they left, Kevin called me to say that they hadn’t collected a «stair fee» of $ 25. He had NEVER quoted me that even though I’d told him exactly what the move entailed. Keep in mind these are normal stairs, not like 5 floors up or anything, this is a 2 story house.
They were there for 45 minutes and I paid a total of $ 145 + tip.
Would never use again.

Nice hard working guys, but careless in the hurriedness to unload. I had an expensive Wolfe double wall oven already loaded on a dolly when we loaded it for our move, which we left on the dolly so it would be easy to unload and wheel into the storage unit. I explained this to the two guys, the said, yes, yes, no problem, I was standing right there at the ramp, ready for them to wheel it down the ramp: I turned my head for a moment to grab a box and they proceed to try to lift the dam thing from the truck and carry it instead of using the dolly and the ramp! Because of it’s heaviness and cumbersomness of size, these guys totally underestimate it and the thing starts to tip sideways a which point they drop stand bend a facia piece. I’m like — WTF??? I stood here and TOLD you to use the ramp !!! I asked them if they were insured and they got uncomfortable, they weren;t sure, etc. At this point, I had no way of knowing if the oven was still operational because ti was going to a storage unit until the new house was completed and as I was exhausted from moving for 4 weeks I just told them to effing leave it. They were apologetic but who cares? I didn’t need them to be apologetic, I needed them to be CAREFUL and professional. Trying to muscle the oven off the truck when there was a ramp and the thing was already easily movable on the dolly was unnecessarily careless, irresponsible and just plain stupid. I mean, really — how much longer would it really have taken to just wheel the oven down the ramp ?? 2 minutes? It still pisses me off to no end.
Other things to note, they were 20 minutes late because they couldn’t manage to find the storage place and all in all during unloading my carefully loaded truck they were hurried, sloppy and careless. I actually had to have them take boxes back out of the unit so we could reorganize because they didn’t think about how to place it or if the boxes said ’ fragile, don’t stack’, etc., and were just jamming in and out.
All in all I would never use them again because while you want your movers to be efficient you don’t want them to be on such speed auto pilot that they’re careless things and handle your things badly. Working hard is pointless if you don’t work smart, and working too fast doesn’t actually save you time if you just have to do things over or damage things because you’re going TOO fast. As the old saying goes, «a stitch in time saves nine».
In the end I paid them and let the thing with the oven go because I was exhausted and they were kama aina — i’m from Hawaii so I let them off the hook with some Aloha but still, never again.

The service was exemplary – Kevin remained in communication so there was never any fear that the help wouldn’t show up. And when the help arrived, it was excellent, efficient, neat, and protective of my goods. I wouldn’t hesitate to use them again for any move.

hi!!!
I’m glad u helped me
It was a hard move
I’m sorry I took too much time
but that u
u hauled from watsonville to up north
u took care of me and my belongings
I had a huge house sorry
It took u To help me
THANk u…

Really nice guys, good solid movers. Quick, easy and efficient. Very careful with our boxes and items. I highly recommend them for moving.

Great moving company, I decided to use them after having a terrible experience dealing with a moving company that my mom hired. The crew for me was Patrick and Chris and they were friendly, fun, and efficient. They even helped me pack boxes. When we got to my new place they set everything up, and brought the right boxes to the right rooms. I got a cheap rate, too, even with the stair fee.