The UPS Store

The most rude owner I have ever come across. I went to him for his expertise and he called me stupid. I will never bring my business to this place ever again. I was going to be shipping my entire life via UPS-​no longer.

I had the same experience as John O. today. I have been to this location numerous times and the young man working there is very polite and helpful. The older man however, who I suspect is the owner, is NOT. I won’t be returning and I plan on contacting UPS with a complaint.
I had 3 packages to drop off. They were already pre-​labeled/​pre-​paid for. I have been taking packages like this into various UPS Stores for several years now and I am ALWAYS asked if I would like a receipt. The receipt is proof that you dropped your packages off at that location in case they end up lost. IT ALSO SAYS THAT THIS IS THE PURPOSE RIGHT ON THE RECEIPT.
Today I had to ask for a receipt because it was obvious the man working today wasn’t planning on asking me if I wanted one. He scoffed at me and in a very condescending tone, said, «Well OK but you already have a receipt right there» while pointing to my packages.
I said that I needed proof that I dropped it off at this location and again, got the same bad, cranky attitude and a «OK fine» while he finished with another customer.
I just walked out. I should have taken my packages to another location but it was hot today, they were heavy and I had someone waiting for me in the car. I do see that they have made it to the Petaluma facility so I know they are on their way.
No one needs to tolerate being treated that way and I don’t have time for this sort of ignorance. Either change your attitude, sir, and educate yourself or maybe it’s time for you to retire.

The young man who works there is great but the old guy is totally disrespectful. I have dealt with him numerous times and constantly get laughed at for requesting a receipt for my package drop off. This last time was enough and I let him know I didn’t appreciate it. It is my prerogative to ask for a receipt. How do I prove that package has been entered into their system. He thinks the tracking number is enough but if a business doesn’t scan it there is no proof it was dropped off. A receipt is for my security and I don’t deserved to be laughed at for protecting myself.

This UPS store is very helpful and is more convenient than going to the post office and offers all the services that you would find at the post office. They are always willing to help me and I’ve always had outstanding customer service

I’ve lived on this side of town for 3 years and never knew it was here until earlier this year.
Owner is super friendly. He has helped me out a few times. Also, he’s a notary.
The store is also an AT&T drop off point, so if you need to return your cable equipment you can drop and ship here.
The owner is very thorough when he packs and ships items. I really appreciated his consideration.
It is great because it is right around the corner from my house. The location is tucked back behind the credit union, but well worth taking the minute to find it.

This location IS the best UPS store for Rohnert Park. They take their time to carefully pack items. I’ve sent several things with this store and would highly recommend them!

Thankful for the rotary service, but the guy who does it is a troll. That is all.