Maid Brigade of Northwest Suburbs

Highly disappointed. This ‘deep clean’ was worse than any ‘regular clean’ I’ve ever had, and it was no where near the worth of the expensive cost. Dust & debris were found under empty hamper, nightstands, rugs, etc. Field supervisor should inspect the home & the work of their employees themselves, rather than asking the homeowner how the cleaning was within minutes of the cleaning ending. Your company/​staff should be embarrassed. Does no one take pride in, or value, their work anymore? Needless to say, I will not be utilizing your services again, despite it being my original intention.

I called this Maid Brigade location based on their Unilocal reviews and was completely disappointed and then frustrated. I would give 0 STARS if I could. I was moving into Elmhurst and hired them to do a deep /​move-​in clean on my home which included cleaning in pantries, drawers and cabinets as well as washing walls and floors. Two cleaners were at my home for 3 hours. The major items I wanted taken care of was cleaning of the bathrooms and kitchen — especially in the cabinets, drawers and pantry.
When we arrived to move in a couple weeks later, almost every cabinet and drawer were NOT cleaned inside and they missed the entire pantry. This is not a tough thing to figure out. How do you miss such a major part of what differentiates their regular cleaning from a «deep» or «move-​in» cleaning?
When I emailed them to inquire about the disappointing service KIM said I should have called within 24 hours after checking everything, but I should setup regular cleanings and they would discount me on an oven cleaning. ARE YOU KIDDING ME? You couldn’t do the job right in the first place… and now I should buy more? On top of that, should I have to check EVERY SINGLE DRAWER AND CABINET? Shouldn’t I assume some level of basic elementary level competency in a business whose job it is to clean HOUSES!!!
When attempting to discuss via phone they pointed out their cleaners had been there for 6 hours combined, as if that was some sort of testament to their hard work. This house WAS NOT THAT DIRTY. What were they doing in there that whole time??? We wanted it professionally cleaned up for peace of mind and to save us some time as we have 2 young children to care for as well and we ended up having to clean everything again anyways as we knew we couldn’t trust them. What a waste of time and money.
If this is the standard I should expect all cleaning companies to use, I’ll be more than happy to keep cleaning my house on my own. Don’t ever use this company and definitely not this location.

O stars, unable to communicate with team who did not speak english, I gave a hard stop and they went over time smiling and nodding, did not complete job that still took 2x as long as my previous service and then added 1.5 hours to my time, never provided a reciept and over charged my card, management refused to accept any responsibility and yelled at me — Stay away

I hadn’t used a cleaning service before Maid Brigade, but I can confidently recommend Maid Brigade. The staff is friendly and on time, and they do a great job at cleaning my space, at a fair price. It’s nice to have the relief of knowing I will come home to a clean home on the days when I have scheduled them. I appreciate the way the company has adapted to technology, with text scheduling notices, as well as their social media. Being able to follow Maid Brigade on social media gives me the sense that the company actually cares about their business and isn’t just trying to provide the bare minimum services to take my cash.

We’ve used Maid Brigade for many years… we switched to them because the previous company continuously changed staff, while always upping their fees. MB is always on time, their new policy with email contact & calendars is perfect because the reminders are timely and we can correspond with their customer service reps easily. The staff is nearly always the same, only changing when I switch days & I love my girls… smiling, happy & on time… each have been professionally trained to do exactly what we prefer to have done in our home.
If you are seeking a company who will respect your home as their own, who is trustworthy and cost effective … you will not be disappointed with Maid Brigade as your cleaning service.

I would not have expected any different response. When an employee is called to explain a complaint the first reaction is to cover you’re a**.

I am really busy all week long due to my work. So, naturally, my home is a pigsty. A couple weeks ago I wanted to have a party so I booked the maid brigade. The prices were reasonable for the amount of work they had and my party went well. I would definitely work with them again!

I used Maid Brigade when I moved out of my apartment and needed to get a deep clean. They were on time and I actually had to get a few more things out of the way so they did an amazing job getting started and working around me. The price was great and the apartment looked transformed afterward. Very thorough and friendly. Glad I went with Maid Brigade!

If you are looking for a trust-​worthy, reliable cleaning service, call Maid Brigade. I have used them for five years and they are wonderful. They bring their own cleaning supplies and equipment. The team is respectful and the office sends weekly text messages to confirm times. Rain, shine or blizzard — Maid Brigade comes without fail. I highly recommend them to anyone.

The 2 stars are for customer service and friendliness.
I gave Maid Brigade a shot, despite the terrible reviews (I know, should’ve known better. But the flier price was so cheap… and I got my money’s worth, if that.)
It was easy to set up an appointment, which was confirmed via text the day before. The friendly maids arrived within the scheduled time period and immediately started. They started upstairs, despite the company asking me to rate the room order to clean. I wish I had spoken up and had them start downstairs in the kitchen.
When the allotted time was up they offered to stay another ½ hour and finish. But at $ 55/​half hour, it wasn’t worth it.
In 1 hour with 3 maids: my master bedroom was cleaned, the 8ft long hallway vacuumed (never did the stairs that I asked 2x to be done), 2 small bathrooms, and the microwave/​stove were cleaned. Nothing was vacuumed or mopped and kitchen counters and cabinets weren’t wiped down as requested. I’m not sure what took 2 maids 45 minutes to clean my bedroom.
Everybody was nice, but that’s not enough for me to use Maid Brigade in the future. I felt like they wasted my $ by spending all the time in the master bedroom dusting my clock.

I checked into other cleaning services but I decided to go with Maid Brigade because I felt comfortable with their office people. They seemed knowledgeable and honest.
The cleaning ladies came out and did a fantastic job particularly with their vapor clean machine. It killed the mold and mildew in my bathroom and they did it without using any bleach. Apparently, the steam vapor heats up high enough to kill the mildew.
The cleaned everything the way I wanted it cleaned. The floors were immaculate when they left. I would definitely recommend them to anyone who asked.

I am very glad I chose Maid Brigade after reviewing many cleaning services in the area. The email and phone response after requesting a quote was very detailed and prompt. Two girls came to my townhouse on time and prepared. They were professional and did an excellent job. They cleaned everything I asked and even went beyond (found 8 wine corks under the stove from my renter). I’m glad I chose this service and will be using them again!