Delicity Cakes

I recently moved into Schaumburg and was having a hard time finding a bakery that could make a beautiful, great tasting, reasonably priced cake. After searching the area I came across Delicity cakes and after reading the not so good reviews (more about costumer service than the cakes themselves) I decided to go for it after all I’m easy going ruining a baby shower cake wasn’t going to be the end of the world. I personally came into the bakery to place the order to avoid any confusion. The girl who attended to me was wonderful took down the order and I received a call a couple of days prior to the event to clarify some décor details. The day of my baby shower the cake arrived 30min prior to scheduled delivery and it looked amazing and tasted even better. The chocolate top tear was delicious and so was the entire cake. I’m glad I took a chance and hope more consumers will they’re truly really good quality cakes. Glad I found my go-​to cake makers!

Just catching up with some reviews. We ordered a cake from them for a family members’ anniversary a few months ago. To our dismay the cake and filling were not what we ordered. They even failed to spell the name of the bride correctly. When my mother went back to get some of her money refunded to her (there were options ordered on the cake at an added cost that were not fulfilled), she was treated very unprofessionally. The employee, I think her name was Monica (owner or manager?) was very rude and argumentative when my mother pointed out the errors and asked to be reimbursed for the extra costs that were not provided. She didn’t even believe my mother when she told her the names were spelled wrong even though we had pictures to prove it.
I would think twice before ordering from here and I have warned many people away from this bakery. If you do decide to use them pray that you don’t have any issues that question their quality control or you will face the wrath of Monica (no matter your age)!

Their cupcakes were nice, but they don’t have many choices. I went there about three times, and all they had were three flavors.

We used Delicity because they were the preferred vendor of our reception location, and after seeing their amazing creations online. Even after the owner’s abrupt and somewhat rude email communication (and often lack of communication), I fully trusted we were in good hands. Our tasting went well– they were some of the best cakes I had ever tasted, in incredible combinations. I had already emailed her the picture of exactly what I wanted for my cake, with an extra request to add a brooch on every layer on the ribbon, as pictured in another photo I sent.
When I showed up at the reception, I was shocked at what I saw. The cake was far from what I ordered. The dark grey ribbon was instead a very pale silver strip of fondant. The sleek, elegant dark red rose petals were replaced with a bright, frilly red rose (looked almost tropical), with bright, frilly petals, with an overall look that was just not elegant at all. Also, no brooches. Hard to describe the differences, but it was just overall a completely different look than the photo I sent in.
The cake tasted delicious (everyone said it was some of the best they had ever had), but I had spent weeks finding the perfect cake to complement our wedding theme, and the end result did not fit it at all. Very, very disappointed.

I went there to get some cupcakes for a special occasion. They had some in the case so I got a good variety. The person there spoke maybe two words to me so I can’t say I would ever spend hundreds of dollars on a specialty cake there for that kind of service. The cupcakes were just ok. I assume they were made that morning but maybe not since by 5pm they were completely dry. I definitely overpaid for the entire experience.

I ordered a cake from Delicity for my in-​laws’ 25^th anniversary party. I saw a picture of a cake they had done in the past and had them modify that. It turned out beautifully. I ordered the cake 3 weeks before the party. The week of the party I figured out I had more people coming than the cake fed. In a panic I called Delicity and ask what they could do. They suggested I add 10 cupcakes to the order and offered to decorate them to compliment the cake, so I added an assortment of 10 cupcakes.
The cake was so delicious. We got chocolate cake with chocolate ganache and strawberry mousse filling. The cake was moist and the filling was amazing. Everyone loved it! We ended up taking the cupcakes home and dividing them among family. They were also delicious. They all had different filling and frosting combinations that were great!
Delicity will definitely be my go to bakery for all of my major events!

STAY AWAY from this place!!!
I should believe those bad reviews, they ruin my son’s ONE year old party.
I order a cake two weeks before the party, and I order it in person to make sure the cake will be perfect. It is a less than 10″ base cake with a owl (about 5−6″) on the top. I told her I want to use the owl as smash cake. She said it will be the same as the bottom cake. They charge me $ 160.00. I think it is kind of pricey, but it worth the money if they could made the cake I want.
The cake looks exactly what I want. I ordered yellow cake with strawberry & cream cheese filling. When the birthday boy ready for the smash the cake, we found it is CHOCOLATE cake with CHOCOLATE filling inside!!! Yes, the party is ruin, I can’t let my one year old have the rich chocolate cake and of course we didn’t have the First Smash Cake picture for my little boy!!! :(
I called them the day after, and tell them they made the cake wrong. The first lady said that’s what it should be, and then change to «the owl is not suppose to eat, just a decoration». I told her I know what I order and I also confirm what is in the owl when I order it. And then she goes” how much money you want me to refund you?” with a bad tone. I told him I am not ask for money, what I LOST is not about the money.
She passed the phone to the lady who take my order. Before I even said a word, this woman YELLED at me «I am not going to refund you any money! I made cakes for 40 years, I know how to made the cake! and I NEVER discuss what will in the owl with you!!» she was so RUDE!
I told her I am sure I did ask you, and you told me it will be the same as the bottom cake I order. She HUNG-​UP on me!!! I called back and ask her «is that how you treat your customers?» She goes «YES, if the cake is wrong, why don’t you bring it back that day?» ARE YOU KIDDING ME? I should leave all my guests and drive 40 mins to bring back the cake then you will admit your mistake? I told her, I will write reviews online if this is how to treat your customers. She said «go ahead, do whatever you want! I don’t care!»
Yes, I paid $ 160.00 to get a good looking cake but lost the priceless moment for my baby. They DON’T EVEN APOLOGIZE to me. Just try to deny their mistake and be rude. I told one of my friend what happened, she told me that she also order a cake from them before and she got totally wrong size, cake and filling.
If you got the cake as what you want from this place, then you are so LUCKY (go buy a lottery!) DON’T WASTE YOUR MONEY! AND DON’T RISK YOUR SPECIAL OCCASION! They are nice when you order it, but they LIES when things went wrong. WORST CUSTOMER SERVICE!

We needed a very specific cake for a 50^th birthday — Lots of themes to get all of her favorite things covered. Went in with a very rough drawing and some ideas and the final outcome exceeded expectations. If you need a unique cake that is beautiful and tastes even better — use this bakery !! You will not be disappointed

Absolutely love this bakery, I had my daughters 2^nd birthday cake done by Delicity cakes and the amount of compliments I got on the look AND taste were ridiculous. Everyone said it was the best cake they have ever had! My daughter’s 3^rd birthday is in May and I will be calling them soon to have her next cake done!

Way to over priced for what I wanted for my wedding cake found someone who did it at a better price and threw in a sweets table and a grooms cake for the same price they were offering and they were rude. I saw they opened a shop in Stratford and I will not be stopping in. I am sure they do a good job and all but unfortunately they need more people skills and better prices.

I can’t even believe anyone would have anything bad to say about this place!!! My bridal shower was earlier today and I have a house full of gifts and instead of unpacking those, I needed to write this review.
My cake today was STUNNING!!! It was everything I wanted and more. I brought in a picture and they replicated it completely. But more importantly, it was the most delicious red velvet cake I’ve ever had. My guests were raving about it and I hope I just gave them a ton of business because they deserve it.
I will undoubtedly be a loyal customer from this point forward!!!

I am not sure if I will go back to this bakery.
I first heard of them from
where I purchased two certificates.
The OPEN sign was not lit. It appeared most of the lights were off but we could see people in the back. I parked and went in and was really surprised by the lack of items in their display case.
I told them I was there to use a certificate and do they have any inventory. The lady stated they are more a «call ahead» business. I said, ok — I wanted to try some cupcakes before I order a cake. Do you have any? I was told yes, in the back.
So I asked for the cupcakes to fulfill the certificate. I then paid $ 15 for 8 cupcakes. I was told to let them sit out because they were very, very, very cold.
I have never had such horrible cupcakes in all my life. I doubt they were very cold. I think they were very frozen. The frosting was not creamy. It would break off in pieces. The cupcakes were not filled to the middle. They were SO dry.
I thought after the first one that I might go ahead an order a cake and use the other certificate as I am always looking for a good bakery. Well, last night I ate half of the Dulce and half of the Lemon cupcake. I decided I have no desire to return there ever. This morning I ate the other halves. That helped me to decide to write this review. I still have three more cupcakes to eat. No one in my family will eat anymore.
If you utilize
and Groupon to maximize your sales, your customer base and to spread the name of your establishment, you need to back it up. You need to supply good food, quality items and customer service. If as a business owner you cannot do this, you should rethink your business plan.

Like so many others, I had a groupon expiring recently so I gave them a try. I called ahead to see if they had walk-​in options available, and I was told they did. I called first, because one look at the Unilocal listing, and I was convinced this wasn’t a true ‘bakery’ but a focussed business on special event cakes. Sure enough, I was proven right when I entered their store — on a Saturday morning the main space has numerous multi-​tiered cakes setup for presentation and a half-​full case of cupcakes and a couple mini-​profiteroles. An animated discussion with an unhappy customer was happening upon my entry, centered on the single most common dispute in these circumstances — the customer wanted to use a groupon but was trying to alter the terms.
Like most people, my $ 25 group was good for 10 cupcakes, but she did have a decent selection available right there*. (1) –She is FANTASTIC with whipped creams. All fillings that had a mousse/​cream in it were VERY tasty and pillow-​soft. The catch is that they might be slightly too sweet for some. Talking to the proprietor while she boxed up my cupcakes, she did mention that the cupcakes were made of the same cakes/​fillings as their cakes, which confirmed to me the focus of their business. She told me their typical cake was 4-​layered with three layers of filling/​frosting/​creams, finished with fondant topping and decorated. The samples they had setup were very well done, although I was intending to only do the cupcakes that day. As I always do with groupons, I ordered a few of the other items they had available, which meant the cream-​filled mini profterole and the caramel-​filled mini profiterole. These were good, but again the suger content made them for sugar-​fiends like me; of course, if I have to warn you of the sugar level in a french pastry, maybe you need to review why you’re in a bakery in the first place. :)
* My choices; Pear Mouse in choclate cake, Chocloate/​Chocolate, Cannoli cupcake, Lemon Curd cupcake, Strawberry-​filled Chocolate cupcake, Mocha Caramel cupcake, margarita cupcake.

I purchased a groupon for $ 25.00 for this place. I called to place my order wanting the cupcakes. They told me that I could not choose the types of cupcakes that there was a 10 pack for that groupon. I told them ok no problem and placed the order, when I went to pick it up there was a woman in the store also with a groupon, except she was choosing her cupcakes. After she left the lady working there got my order and told me I owed them an additional $ 1.77. The issue I have is they never told me they were going to charge me more when they said it was the groupon special. I will never go back to this place and will tell people to stay away. Plus after I got home I opened the box and the cupcakes are nothing special.
Stay away, you can get better custom cupcakes elsewhere and not be taken advantage of. They are not honest there and can not trust them

I would love to be able to say I tasted their cupcakes/​cake, but after one initial email exchange, I stopped hearing back from them. In my initial contact email, I explained I was coming in from out of town for my godson’s bday and wanted to provide the cake for his party — I outlined what I was looking for and asked if they could do it (combo of a smaller tier cake and cupcakes). Their response included a suggestion for a larger tier cake with a link to an image they found for the theme with a price quote. Price was what I expected for a specialty cake, but I responded with my own link to an image of the theme cake I wanted, with the tier/​cupcake layout I was looking for and explained we wanted to have the cupcakes for the kids to keep it easier. Again, asked if this was something they could do.
I never heard back again from them — maybe they didn’t like that I didn’t listen to their suggestion or maybe my order wasn’t a big enough for them or… whatever the reason, I was incredibly disappointed with their customer service (or rather, lack of), especially since they had been recommended by my friend. I ended up finding another local bakery that was great and very responsive.

They did an amazing job on the owl cherry blossom cake for my sisters baby shower. I found a picture of what I wanted and they were able to replicate it perfectly. The lady I spoke to was very nice and patient. Especially when I called many times to make changes.

Went here on a groupon recently and was disappointed in the experience. I arrived on one of the last days of the groupon and was greeted by bare shelves. The person behind the counter was extremely rude and when I told them I had the groupon, I was told I could get 10 cucpcakes for the cost. The lady rushed to the back and I asked whether I had a choice and was told they only had chocolate and red velvet — I told them to split them up then. I received 8 chocolate and 2 red velvet. The red velvet was nothing like I ever had as it didn’t have the traditional cream cheese icing — it was a chocolate based one. The chocolate cupcakes had all sorts of frostings to sample from — the best was a caramel one.
Overall, it was a very disappointing experience and I will not likely purchase from here again. There are other bakeries in the area that are nicer to their customers and provide more variety.

OK… So I decided to give this place another try since I had a groupon purchased. Thank goodness for second chances because the cupcakes I served at my party were a huge success!!!
They were so fresh and the flavor combinations I had discussed when ordering were amazing!!!
Don’t really know what happened on my first visit, but I am truly happy with my second visit!

Quite possibly the best cupcake I’ve ever had in my life. Cream Cheese frosting and a fruit filling.
I bought a dozen and everyone else loved them too!
Their cakes on display are very very beautiful. So much so that you almost want to get married just to have that cake!
never doing that again… so I’ll just have to admire them ;)
*NOTE* This is in the same strip mall as Villagio. It can be difficult to locate when being pushed down 20 by the fast-​moving trafic.

This cute little store is tucked away in a strip mall. Inside, it’s bright and cheery. But more important are it’s pastries and cakes. I had received one of their fondant cakes for my birthday. It was a frog sitting in a pond (the pond was cake and the frog was a giant rice crispies). It definitely lit up the party and drew lots of conversation. As pretty as it was, the taste of it is what matters. The cake was spongy and it had a generous layer of dulce de leche inside of it. I don’t see a reason to ever buy Jewel cakes again! And I know some people don’t want to spend too much on cake, but you can’t compare what you get at Jewel with a custom made cake. It’s the kind of thing you get when your looking to impress.
During Christmas my husband and I bought some Rum balls with red velvet in them and they were so damn good we ordered a few dozen to give them away as gifts (which was surprisingly affordable). When we picked them up, they had put them in classy little boxes with ribbons. The red velvet cupcakes they make there are probably my favorite, but they have lots of goodies to pick from.
They got great service, beautiful AND tasty cakes… I have been recommending them to everyone.
EDIT: A few people on here seem disappointed with items from the display case– they seem to focus the business more on being a cake place than a croissant in the morning type place. Personally, I had some awesome cupcakes from there and another review up from me was 1 star until she tried them again. I would suggest asking when a new batch comes out or maybe just ordering some fresh as I did my rum balls. If your in a strip mall and not getting constant foot traffic, it is probably hard to keep those items a priority.