Ulta

Do not come here to get your hair done! I love always gone to Visible Changes and have received excellent work but very pricey. I decided to come to Ulta because it wasn’t as pricey and closer to home. The first time I came I was okay with my hair. I touched up my roots and went a little more blonde throughout, however, his previous time I thought I would try something new and get ombré with some bayalage.
My hair came out terrible. There was no nice ombré transition into my blonde whatsoever. Hair hair looked like patches of dark brown slapped onto my blonde hair. I have never been so disappointed. Call me dramatic but I literally wanted to cry every time I looked into the mirror and saw my hair. I went 2 days later to talk to the stylist, they weren’t there so I talked to the manager. She said they would be able to do a color remover and take out the dark brown and help me go lighter, back to how my hair was originally. She was very comforting to talk to as she said she would be next to us the whole time and making sure I got what I wanted. That was a disaster as well. The manager was not around whatsoever. My hair is now blonde with orange patches and my roots are showing which is the total opposite of what I wanted. On top of not being able to get my hair back, my hair is fried from them lightening up my blonde. When I came in to make the appointment I stated if I could go more blonde without it damaging my hair too much then I would be fine with it, but if my hair is going to break off, then I don’t want it.
My hair is totally f — ed right now.

Not a bad Ulta out here in the ‘burbs. It’s been a while since I’ve been to one of these stores, so I was surprised to find that they also sell drugstore makeup brands in addition to the higher-​end makeup brands. Their NYX section was to die for!
It was my lucky day, as they were having a sale on CHI hair straighteners. I was able to get a dual voltage CHI Ultra for $ 90, original price $ 150, woo hoo!
However, it appears they need to do a better job on updating their stock. I also bought some No7 day cream and noticed the box was a bit dusty. I didn’t think anything of it, and the outside packaging doesn’t display the expiration date. After opening the product at home, I noticed it expired in 3 months, which I think is a bit too soon, no? I’m used to seeing skin care products at the store with expiration dates at least 1 year in advance. Either way, this is a first world problem, but still something worth noting.

Walking in the store I was greeted with «you have 19 minutes.» Wow. I knew exactly what I was buying and knew exactly where it was located. I would have been out of the store in less than $ 10 minutes. I turned around and said I would go somewhere else. Terrible customer service.

I had a good experience because I was to find some makeup that was on sale and sold out at the Sugar Land location but was available at this location. It was worth a drive and it wasn’t crowded and the people were helpful too.

i made an appointment at the salon for 4pm with G over the phone. When i arrived 20 minutes ahead of time, i was ignored by the stylists. I saw they were pretty busy so I just waited until I caught one of their attention. Finally after about 15 minutes a girl walking in for her shift asks me if I had an appointment. I told her I did and with whom, she then told me that he would be with me in a couple minutes. Shortly after that, she tells me he wants me to wait 45 minutes because he is doing highlights. Ummm. no? I made an appointment for 4, which I was early for. What was the point of booking him if I had to wait almost another hour? I left. Why would he book highlights if he knew he had someone coming around that time? And if he was already booked then why did they give me a 4 pm appointment? Waste of time. Get your s**t together Ulta.

It’s your typical Ulta with lots of cosmetics, hair accessories, perfumes, etc. I came in for a new hair dryer and absolutely loved it. There was limited staff, but I was greeted and the woman checking me out was friendly and professional.

Last two items I bought at this location have been worthless. The Conair Infiniti Pro Dryer was the first item. One morning, after a few months of use, the dryer threw sparks and started smoking. Had to trash it so it wouldn’t catch my hair on fire. The second item was an Olivia Garden Round Brush. After less than 90 days, the bristle bars cracked, causing the whole brush to fall apart. Ulta would not refund either purchase and told me to go to the manufacturer. Poor quality products and no customer service when the products break.