BBVA Compass

RUN, RUN, RUN away from BBVA!
You could not find a worse bank if you tried.
The customer service is worse that what it used to be like with AT&T 15 years ago. Their Telephone Customer «Service» Agents are completely ignorant of BBVA’s own inabilities and will transfer you around between departments and foreign call centers before someone finally tells you that their website does not provide the function that you are looking for, they can’t find the department that you need, or that you have to go into the branch to get the form to make a simple transfer between two accounts at BBVA. Of course, when you go to the branch to get the form that you need, they don’t have it — not because they ran out, but because they simply don’t have those forms at branches… and you cannot download them from their website or even complete an online form… they have to FAX you the form which takes them 7 – 10 BUSINESS days… for…a…fax…of…a…blank…form.
RUN!!!
They don’t even deserve 1 star. Zero would be too many stars for BBVA. Negative 4 stars is what they deserve. Even Enron only gets negative 4 stars. Negative 5 stars is reserved for vendors that actually kill you, like Union Carbide or Vladimir Putin.

If I could give a negative star I would. Purchased my house back in April, review was stuck in my drafts. Broker didn’t know what he was doing, stated he had been in the industry for a while but was new to BBVA. Screwed the whole thing up. Everything from down payment to monthly payment to picking up the keys. First time I ever filled a complaint with a company and upon their investigation and all of the good faith documents I had reviewed they sent me a gift card ($ 100) for my issues. Would have rather got the damn commission back. Once everything was signed all i was to him was a commission check. I urge you do not do business with BBVA when it comes to home loans.

This bank is great. I highly recommend them to everyone! The staff at this location treat everyone so great. They treat you like a person and not another number. They genuinely care for your well being and are always looking for your best interest.