Firestone Complete Auto Care

The quality of service at Firestone in Roseville is fantastic. I had purchased my replacement tires through
, and they were delivered a day before my appointment. The guys were very quick and efficient (4 tires in one hour), but most importantly I felt like I could trust them. Being a girl and knowing very little about cars; it’s so easy to get taken advantage of in these situations. These guys are hardworking professionals who are experts at what they do. I highly reccommend

This location takes customer service to another level!
I needed an oil change on two of my fleet vehicles with a fast turn around time. It was the middle of the afternoon and they were pretty busy. Not only did Joe say he could take care of me, but the first vehicle was done in under an hour!
Go here if you want a reliable, pleasant auto service experience. Thanks again Joe!

I was having the worse day at work, then came out to a completely flat tire. My fiancé was able to get my spare on and we made it to their store 15min before closing. Instead of turning us away, they were super friendly and invited us to have a seat while they patched my tired. They wwre fast, friendly, and efficient. Definitely turned my day around. Thanks!

Called to inquire about having new tires that I purchased online shipped to and and installed by them. They couldn’t have been more helpful.
Tires arrived, they called to notify me and I scheduled an appointment to have them installed on my Porsche Cayman S.
They mounted and balanced with their Road Force Balancing machine. What a difference. They took the special time and care that, quite honestly, this car deserves and requires. It’s not a typical production car and it was impressive how much they knew about it. They offered (and I took) their lifetime alignment service. Charged me no more than other shops did for a one time alignment. Great guys. So happy I brought them donuts!!!
Thanks guys. You’ve got a loyal customer.
Robert J

Very impressed with Cherie and the staff at Firestone! My son took in his 1999 Toyota 4Runner for an alignment, and they provided great service and excellent pricing.

Went here last week to get a tire patched, the screw was in the tread more than a inch from the side wall. Figured I’ve had my cars worked on at other firestones in the Sacramento areas thought they could do the job for me. First they wanted to charge me 30 bucks for a patch job. Sure I was ok with that, just wanted it repaired and done with. Get a call later that they couldn’t repair it because it was too close to the sidewall, and because I have a Subaru (AWD) and the tires were a little worn, that would mean 4 new tires. I couldn’t believe they couldn’t repair it! Ended up going to get a second check up at Americas tire in West Sac and it was done no problem and for FREE! Disappointed that a simple patch on a tire at firestones ended with a estimate over $ 1000…recommended 4 new tires and alignment. Always get a second opinion if you can.

The guys here have been very honest and courteous. Instead of taking me to the cleaners they have actually gone above and beyond to do a couple quick fixes without charging me for them. Other places I’ve been to not only would have charged me for these, but probably would have told me they did more than they actually did in order to make an extra buck or two. I will definitely be coming back here.

Our car was having mechanical problems as our friends were traveling through Roseville. We’re so happy the car was taken to Firestone Complete Auto Care. Robert was so helpful and understanding and he was able to get our friends back on the road in a short amount of time.
It’s good to know there are honest, helpful and courteous mechanics.

Five stars for great service. I’ve been to Firestones in Virginia, New York and Maryland and have already received — at least — good service. This place is no different and left me appreciating that I took the car in for a new tire.
The car had a flat tire. Somehow, something in the road shredded the tire. Oops. We needed a new tire and needed a new one without drama, issues or «well, it’s better to get all four at the same time» crap.
I gave them a call after 3 p.m. on Saturday and the manager said he’d do his best to get it looked at that day (they closed at 6 p.m.). I understood that it might not get completed right then and there and dropped it off. I called at 5:45 p.m. and asked what the status was and he said they hadn’t gotten to it yet. He said they were staying late that day to get some other cars completed. I just told him I didn’t want to be the reason for his staff to stay late on a Saturday evening and I’d be happy to wait until Sunday.
Sunday morning, around 9 a.m., I got a call saying everything was complete. I picked it up without any issue or wait.
The Primewell looks good and everything seems to be going well. Their military discount is also a great help. Although I hope I don’t get a flat any time soon, I will definitely head back. Thanks!

It started when I purchased tires from them. My Sequoia had great alignment, but the tires had 50,000 miles on them. I purchased new tires from Firestone and had them check and adjust the alignment. They found the toe was out a little. From that day, I have taken the suv back to have it checked because the wheel moves pretty bad when I hit 65 mph. I took the car back 4 times to have it re-​checked and on the 4^th time, it seems like it might be back to normal. I have driven it for about 3 months and I figured it was time to have the tires rotated and checked. I stopped in the shop around 3pm and they told me I needed to make an appointment because they were so busy. I told them that it was fine and they said bring it back the following day. I asked if I needed an appointment and I was told no. When I showed up at 9am to drop the car off, I was greeted with two girls that seemed annoyed that I didn’t have an appointment. I called around 5:30 that afternoon to check on the car and I was rudely told that it would be done at 7pm. I find this funny that they close at 7pm and It took them 10 hours to work on my car. Clearly I was pushed to the end of the line.
I never received a call telling me the car was done, but I decided to show up at 7pm and it was sitting in the parking lot. I went through the paper stuff as I was leaving and I didn’t receive a paper showing me what the alignment was before and the new readings. I asked for the paper to show the alignment was done and the person told me their printer was broken. He then told me that someone drove it and found the car to drive straight. First of all, I know that he was not driving 65 mph on the surface streets and he drove it less than a mile because I checked the mileage. It makes me wonder if they skipped servicing my car because they were busy and tried to get by without me knowing. I always ask for a print out to show the readings, but they would not give me one.
I have a few other problems that I have heard when it comes to advice they give to people while I am waiting. I don’t feel like the front desk people know anything about cars and try to pretend by spitting out car terminology. The problem is, by giving false advice and charging to have cars inspected, it runs the bill up for nothing.
I will not be going back to Firestone again. I wanted to have my parking brake adjusted and they wanted $ 40 just to look at it. Then she told me that there might be a fee to adjust it. I took my car to Les Schwab and they told me $ 15 dollars and that is what they charged me. I have the lifetime alignment for two of my cars at Firestone, but I will not be using it. I just don’t trust them.

I just moved to town — long story short needed a valve stem in a project camaro that blew while on the trailer… I swung by and the guys had me in and out in about 10 min! They didn’t even charge me!!! I will definitely be coming here when I need any tire related services done — won a customer here! I’m glad I didn’t go based on the star rating on this one. Great customer service from everyone.

Like the people before me I wish I could leave no stars! People at that store need some customer service training real bad! Cherie and Krystal were terrible but I wasn’t expecting the manager Robert to be worse than them! Customer service goes a long ways Firestone!

Very friendly did a courtesy brake check turns out my brakes were good very honest of them

Stay far away from this place OMG! I agree with another poster if there was a slot for zero stars it would be selected. I don’t make it a habit of writing negative reviews on here but this was so bad I can not stay quiet. I have been coming here since last June and have had all of my cars serviced here several times. I am a long time Firestone customer and I have been going to them in both FL and CA since I was 16. I recently bought a 1994 Subaru Impreza in the bay area as a second car to commute to work. It had been running very well but I decided to have it checked out anyway in case there was something underlying that may need a repair soon (you never know with older cars). After an inspection they told me my car needed nearly $ 3000 worth of work! Ball joints, CV axel, power steering pump, «dangerous» brakes, corroded battery tray and bad battery wire, unknown oil leak, old timing belt, old struts, I mean holy cow! I was freaked out I thought I was going to have to sell the car and cut my losses. After collecting my emotions I got home and started checking things out myself. I am a more than capable home mechanic and while I’m no pro I know more than most people. My first clue was that upon removing the battery I found ZERO corrosion under it… and both battery cables were fine. To make it a shorter story after two hours of going over my car with a fine tooth comb I couldn’t find much wrong. I took it to another shop I trust in Marysville the next day and they confirmed my findings. My car did not need 95% of what these crooks tried to tell me it needed. Sure it leaks a drop or two of oil, please show me a 21 year old car that doesn’t. Everything else though… I mean wow, I don’t even know what to say. I have never felt like ANY shop I have ever been to has truthfully tried to take advantage of me before this. These guys are straight up criminals and will try to take you for every dollar you have. My advice is to run and run far, do not trust your car to them. Firestone has lost a lifetime customer in me and I plan on telling everyone I know now and in the future to never use them for anything. Awful business! If that company is smart they will go in there and do some serious retraining with everyone who is employed there. Do not waste your money!!!

If there was a choice of no stars at all that’s what I would put, the worker girl that had red hair was rude and didn’t really tell me the full detail when I got my oil change. She made me pay for additional charges and labor fee, who on earth pays for labor that’s your job to do «the labor» that’s why it’s called workkkkk. The mechanics seem lazy and unprofessional and the wait was just ridiculous, I would never come back here again. Thanks firestone you’ve lost a customer, for future reference be nice to your customers, don’t make them wait for hours, don’t add ridiculous charges to them when they can get it cheaper else where.

Went in today for an 8 am appointment for an oil change. I was told they’d have to treat my appointment as a drop off because they hadn’t approved/​reviewed the online appointment I made the day before. Was further told they were really busy and it might take all day. «Too bad, sorry.»
They weren’t rude or anything, but didn’t seem to understand why it would bother me that they wouldn’t give me an appointment slot, or try to fit me. They also weren’t helpful. They didn’t say, «We don’t have an opening until 10, can I schedule you for that?» Am I supposed to believe they had scheduled their entire day already? If that’s the case their online reservations system shouldn’t be showing multiple openings…
They had 6 open appointment slots when I scheduled it and there were NO OTHER customers there when I arrived, while I checked in, while I had an entire discussion about how can I not have an appointment when I have an appointment confirmation, and they’re just so busy, and they don’t know when it’ll get done but I can just wait around all day until they can do it, and they don’t know when that’ll be. As it was I left my truck with them in the ‘hopes’ that one of the supposed other 4 appointments at 8 wouldn’t show up while I went out and had breakfast. None of the 4, 8 o’clock appointments were there when I left, but apparently they couldn’t be bothered to just start on my truck and when all of the others showed up late just do them next since it was their system that apparently had a problem (after all it accepted my reservation). After all, an oil change takes sooo long right (what 20 minutes)?
I’ve been there before without a problem, but this morning was just ridiculous. They shouldn’t have had a problem throwing my truck on the rack and doing the oil since I had an appointment and was waiting there when they opened at 8. If they’d just started right away they’d have had no problem, except possibly telling the last of the 4 late customers they were expecting that’d it be a few minutes.

I got a quote online for 4 new tires and set up a tentative appointment to have them installed later that day at 2pm. A message appeared that said «Your appointment request will be confirmed within 2 and 4 business hours». (Why more than a few minutes and why not an option to receive a text?) I waited patiently, checking my mailbox (& spam mail frequently).
Never got a response (no email or phone call) I figured they were too busy for same day service. I decided to call… I was told «we have you down for 2:00». When I got to the shop she explained the complexity of the online quoting system which had just undergone a major overhaul because it was a lot worse before — sometimes «taking days» to get an appointment.
Then the salesperson pulled up my work order. I asked her to confirm that the total matched my online quote. It didn’t! Their software automatically adds on charges not even discussed. About $ 50 worth of charges were removed to match my online quote. Firestone software is designed to take advantage of customers! BEWARE: UPSELLING IS BAKED INTO THEIR SOFTWARE! The salespeople were polite and well trained to offer their credit card for an instant discount. LOL. Free WIFI was the best part of my wait.

Rented a car from Hertz to drive from California to Ohio and it kept blowing cigarette lighter fuses so we couldn’t charge phones or gps. Stopped here early morning to get it fixed on a tight schedule and Robert replaced the fuses with higher voltage (so they wouldn’t blow again) and gave us extra for no charge in minutes flat. Really a life saver for a long road trip. Great service.

Free wi-​fi!
Not sure how long they’ve had free wi-​fi in this location but that’s a plus if you have to wait for your car to get done the same day. Free coffee included.

Hour and a half for an oil change and that’s with an appointment. Jiffy Lube — sorry I responded to their mailer.