Sears

BE WARNED! BUYING appliances from SEARS! After a very short time 45 day purchase of KENMORE appliances that are VERY poorly constructed, SEARS will not honor an exchange! If I gave my customers service like this, I would not longer have a business. I am real estate and need to order a full set of kitchen appliances. I will NOT be ordering from SEARS. Who has your back? NOT SEARS CUSTOMER SERVICE !!!

Had a 50 gal. water heater that was 17 years old spring a leak at the bottom overnight. Called another well known company in my area. They charged me $ 79 to look at it and tell me I needed a new one. Dah! After a very lengthily hard core sales pitch on packages & warranties, I passed and called Sears. Told them what I needed and I needed a new one yesterday. Had a plumbing tech here within the time frame they quoted, half the price and even a follow-​up call to make sure everything was still working okay. My only complaint is they lacked «clean up» technique!

After a month of other appliance repair people, I finally called Sears. I was able to schedule my appointment on line and for the same day. The technician actually called me to let me know when he was on the way. They may not have been the cheapest, but my fridge is fixed finally.

These people have some of the most friendly, helpful, and professional employees in the greater sacramento area I highly recommend them to everyone to shop there for sound valuable service and products.

Beware Sears customer service! I had a sears brand dryer stop working after 2 years of use and had a HORRIBLE time with their service department. Problem being, nobody could speak English clearly enough to understand. Keep in mind this was the service dept in Roseville, not service dept in another country. At any rate, my wife called to send out a service man, the Indian’s women broken English confirmed a service repair man would come out the next day, but when I called to confirm our appt, they had no record or schdual for someone coming out to us. When we called back to complain, the Manager spoke broken English as well. I like Sears but they’re service dept in 2014 is questionable.

14 phone calls later and I still have not been able to talk to anyone in tools, merchandise pick up, or a manager. TERRIBLE STORE. I cannot find out if my items are awaiting pick up. When i tried only chat, no one can find any info on my oder number, I have the receipt sitting in front of me. HORRIBLE STORE. I guess i should have known when i went in there to buy my items and spent 25 mins trying to find somone to help me price an item, because the ⁴⁄₅ pricing sheets on the work bench were missing. THIS story is soo beyond incompitant it blows my effin mind. I will never shop at this Sears again!

i have purchased from sears in past years, but this was the worst experience by far. i am a handy woman who knows her appliances, yet always likes a second opinion. i came in the store to purchase a new washer and dryer, preferably LG (front loader) which is around $ 3000. though i knew that this brand would meet my needs from research, the salesman proceeded to tell us that this brand would never meet my needs and that i shouldn’t be looking at it. he told me this about every brand except samsung. if course the samsung was a larger purchase price. i did purchase the samsung (because it is a great brand) and after a little more deliberation and deeper research, i chose to change my purchase back to the LG and just wanted the difference credited to my card. they couldnt do that. the entire transaction was voided and they re –ran my debit card as credit, freezing my savings, checking and credit card (all are linked together) because the bank now thinks its fraud. when my card was ran for the first time, they never discussed with me how returns work or exchanges, they just swiped my card when they wanted as many times as they wanted! my account has now been frozen for a week due to this fiasco. not only am i upset about this, but that sears has people working there who lie about every detail just to make a buck, i expect 98% of the truth, but when i tell the store about my needs that need to be met, and they counter with me that my research is wrong, i am truly skeptical. it seems that in home depot, best buy and lowes my research was accurate, confirming that i made the right choice to switch. yet, sears kept telling me, that they only have to the best price, and that my research was wrong about price matching as well. until i got management involved that was a dead end conversation with the sales man because he lied about even looking to price match at other stores!!! what makes it worse, is that my washer had broken and flooded my downstairs, so now i have been without a washer for a week, wet flooring, an insurance claim, and now a frozen bank account. they sales rep and manager proceeded to tell me that i look young, and that «they know its harder for me to purchase things»… WOW. i am 29 years old, going on 30, am married, own my own home, have a college education and a career. i look young, yes i know, but that was completely uncalled for. i have purchased about 4 sets of washers/​dryers in my life, so this isnt the first time… it just goes to show greedy americans, judging a book by its cover. so, after all of this, i go back to the store because i am determined to purchase the washer/​dryer. one week later, the unit is now not available, and the sales guy wanted me to shop around for another unit to purchase through him!!! FORGET IT!!! i will NEVER give sears by business again.

I made the unfortunate decision to buy a central heat and air system from Sears last year and wanted to post my experience about repairs. While the system has worked well, it has been down for weeks while I experienced repair person after repair person come to my home, mis-​diagnose the problem, order the wrong part while leaving me sitting in the heat. I have called many many times and have yet to talk to anyone with the ability or even an interest in solving this problem. Just today for example I called five times and ultimately was disconnected each time. Please dont make the same error I did and purchase anything from this company as they are unable to stand behind what they sell.