Sprint Store By S Wireless Northwest

Buyer beware of this «sprint» store. Matt Grott, an employee here, is a liar and will sell you products and services that are not in your best interest, nor will meet your needs. In my opinion, he is getting some kind of sales incentive and is driving customers to those products, rather than the ones that are in the customers best interest. BUYER BEWARE

DO NOT GO HERE. Save yourself the agony and don’t go to this store. They have committed fraud against me.
On 9÷20÷13 I ordered an iPhone 5S as my Sprint phone upgrade. The associate at that time asked for my credit card to order the phone. She told me it’s an upgrade but b/​c they need to pre-​order the phone, the full amount of the phone cost will appear on my «contract» but it will not charge to my credit card as such. Guess what? When my credit card bill came, it was charged the full amount of the phone, $ 584.44+ instead of $ 199 + upgrade fee + tax. I contacted the Sprint parent company immediately but they said it’s a 3^rd party store; they have no oversight on their business practices. I then went to the store in early Oct. the sales associates there admitted that it was a mistake; they have to contact regional manager to investigate and credit me. It’s been THREE MONTHS and after numerous store visits and phone calls… still no refund! What is this? This is fraud. It’s like stealing my credit card number and charge on it without my consent and hoping I don’t find out? I have filed a case against the store with Better Business Bureau (case complain #9 851 298) and notify the store and manager after. Still no refund! Next step I will file a complain to Consumer Rights Protections and eventually file a law suit again them in small claims court. As you can see here, it is not worth your pain to go through any of this, TAKE YOUR BUSINESS ELSEWHERE. Sprint is a business that does not stand behind their store’s practice. When my contract is up I am taking my business elsewhere. Mind you I have been with Sprint since 1990. This experience had completely disgusted me regarding Sprint and its business.

Watch out with these guys.
They will sell you things you don’t need.
They will make promises that don’t pan out.
It will cost you money to back out of it.
Spring corporation will not back their promises, leaving you with tech that doesn’t work.
Deal with a corporate Sprint store if you must use sprint. Don’t use this franchise store.

As Clark Howard would say, «Customer No Service!»
As a recently opened store, you think the focus would be to dazzle and delight every customer so they will return. Nope. Not here. I am sorry to say that, since I live in Granite Bay and this new Sprint Store is very close to me.
My adorable hubby had my debit card so I ran to the bank, grabbed a butt load of cash and headed to the Sprint store to pay my bill. When I arrived about 1:30 there was not a single customer and the 2 behind the counter were lounging. They asked me what brought me in and I said I was here to pay my bill. They quickly advised me there would be a $ 5.00 service charge to pay in the store. WHAAAAAATTT?!
As a part time stay at home mom, do you know how much I can stretch five dollars! Holy daytime robbery Batman
They were very dismissive and just started rattling off how I could pay via phone by dialing *3. blah. blah, blah.
I just politely walked out with my kids and put them in the car.
I then walked back in and they asked me, «Did you get it figured out?»
I say, well yes. I don’t have a choice, I just came from the bank and have a ton of cash to handle this today.
The manager, Matthew, proceeded to condescendingly tell me that this was the way it has always been. Apparently when he worked at Radio Shack (WOW) that’s how THEY did it too.
I would have given 1 star but the other gentlemen that was there began to kindly explain to me the reason for the fee. Coming from a family of business owners, I can certainly appreciate the need to generate revenue. BUT let me tell you how this could have gone better and my review would be 5 starts.
Amy walks in;
Hello, how can we help you?
Me :I need to pay my bill…
Sprint: Great, I can help you with that. Just so you know, we are not a corporate store so we do unfortunately have to charge a $ 5 fee. I don’t know if you knew that… Kind of a bummer-​I know! But hey! We will take care of you.
I hope they read this review because I have 3 lines on this plan and we are eligible for upgrades in December. I won’t be going here to buy our new phones and cases and screen protectors. Shoot. you guys. Thats a bummer.