Ulta Cosmetics & Fragrance

I’m done visiting this store, especially after today. Absolutely anytime I’ve gone in I’ve never walked out satisfied, either because they are never stocked, or the customer service is awful. Today I went in to return a compact that didn’t match my skin tone, and the returning process was a breeze and easy. I then asked if she could have someone check in the back for the concealers and powder I was looking for. There was a huge line and only 2 girls on register, she seemed extremely annoyed and paged someone. I waited for about 5 minutes, and she finally said «Well she’s ignoring me, Sorry!» It was also extremely irritating having someone second guess my concealer color for me. Even if the color doesn’t seem right to you, I could be buying it for someone else? You can’t go into this place without someone making little remarks about your hair or makeup. Sorry we’re al not cake face and fake looking,

Very helpful sales people. I have gone in a few times trying to find certain colors for a look I wanted and the sales people have been very helpful with showing me the best colors for my skin tone. I have received a makeover and a lot of helpful tips and tricks. All free! I mean, I felt like I should get a bill for how much they have helped me out with makeup. Everyone on the sales team seem like they are in their early 20’s, don’t let that discourage you, like it did me at first. You WANT them to help you. They are fearless and have probably tried everything in the store. They know what works and what doesn’t for all types of skin.
They have a lot of hair styling tools too. I was able to get a really good idea of what I needed from the sale people. They have a lot of tools and make up from different manufactures to pick from. This is definitely my go to for makeup help.

Trying to ask for help and the staff seemed very rude ! They don’t carry what I was looking for so probably won’t ever return to this location. Very disappointed.

The brow bar should be a bit more private, it’s out in the open for all to watch while you get waxed. They have a menu of services, but who wants to be on showcase for all to see when you’re getting waxed. Do not recommend.

Some fucking bitch with yellow teeth idk her name because irrelevant but anyway I asked to get my skin matched to foundation and she says «before I try this on you is this in your price range» wtf I almost risked getting arrested but I had a date later that day

It’s a good Ulta, they are all pretty similar. This location is a smaller store. I feel like most of the products have been opened and the layout is odd for the skincare. A girl working there (most likely a rep for a specific brand) talked me out of a brand I was going in for to another, it ended up working out. I noticed she kept taking clients to one specific brand, instead of actually asking what they wanted or needed. But that’s not unusual at cosmetic stores. I do like ulta over sephora for the reward program and for few brands like Vichy (they don’t have that at Sephora). Plus it’s more convenient to get in and out of there over sephora.

*** REVISION! Best time to go to this location is during the day! The employees on the morning shift are extremely helpful and super nice! I went back because I felt the foundation wasn’t quite my color and I was again color matched and given a free Japonesque gift! I’m glad I went back and had a great experience. one more star awarded! ***
I’m still ⁵⁰⁄₅₀ about this location. Sometimes they are very helpful and nice, other times they are rude and ignore you. My experience last night was good. I was colormatched to the foundation I’d been looking all over for and they were actually very helpful! But once it was checkout time the usual grumpiness and non smiling checkout employees were up front. I didn’t get my free sample deal of the day either. I forgot to ask about it, but you’d think you wouldn’t have to ask for it. As far as what is in stock and the cleanliness… marked improvement! Customer service was better than past two visits. 3 stars for now. :)

Had a great professional experience at this store. Came in with my daughter in the evening to get brows done. The gal helped me choose the right brow stencil for my face and the right color for my hair. She did a fantastic I feel 10 years younger. My daughter rocked her new thicker bold brow! Thanks Ulta!

I came in looking for specific lip products. Most of the products were scattered and used, so that was very disappointing. The place was clean, just people using making is very irritating. I think they should have testers for each and every product, because if not I think people will use the products. So irritating when I find what I want but it was used, like seriously? That’s why there should be testers. Oh, and there should be more people working. Like someone to be around the drugstore makeup to help and make sure no one opens the makeup that is for sale or use the product on themselves or on the advertising stuff. And there should be someone knowledgable about all the other products. And more people at the registers. They only had 2 people at the register and like 15 people waiting in line. I will come back to the location but only when I know I can get something from there.

Terrible customer service. Went in to get my birthday reward with my reward card in hand. They told me I have to have the email which was never sent to me and that if I call the customer service number I will get an email within 5 minutes. I then called customer service and they told me it takes about 24 hours. I let the employees know that I wasn’t going to receive the email and they let me know I’m out of luck and will have to come back when I get the email. Completely uninterested in helping me. Looks like I will be sticking to sephora from now on because their Perks and customer service far exceed this ulta location.

I constantly work out and my job consists of lots of running. With that, lets say, my makeup knowledge is not very well rounded. Lol. So i get a little intimidated when it comes to stores like these. Today, i gave it a shot and it was a pleasant experience.
I was greeted when i walked in, so i quickly felt welcomed. A gentleman saw me walking around and asked if i needed help and hell yeah i did!!! He was kind and extremely knowledgeable on the products. Together him and i picked out a color that worked for me and i enjoyed myself while doing it.
Then, when it was check out time, the lady at the desk was incredibly friendly, helpful, and kind.
It was just overall a really good experience. I will definitely be coming to Ulta as my new official place to get all my makeup. :)

I’m surprised at seeing so many negative reviews because I’ve never had a bad experience at this or any other Ulta store. True nothing beats Sephora but Ulta actually has better deals for those who don’t have fat wallets. Ulta is a very large cosmetic store and salon as well. It’s a great one stop shop for your beauty needs. I have yet to try this particular locations salon but as for customer service, I’ve had some great cashiers and floor staff that gave me some info on great deals. Make sure to get the Free Ulta rewards card for earning great discounts and freebies. Free eyebrow wax anyone? I could spend hours in this store looking at all the brands from the inexpensive to the super pricey. No matter what your budget this store is great for anyone addicted to beauty products.

Terrible customer service! I came into store around 9pm this evening. There were probably 2 customers in the entire store. Not one person checked on me to see if I needed help. The worse part was when I went to check out, the manager «helped» me. Jennifer was her name I believe. She never even looked up at me when she started ringing me up. Then she went on and on about how hard her day has been. She didn’t ask for my info so I can earn points for shopping. I asked for a gift receipt at the end of the transaction and she was so irritated that I dared ask for such a thing. I will NEVER return to this store again! I’m a firm believer is awesome customer service no matter how you feel on the inside. Sephora is my go to from now on.

The workers at this location always seem to be rude when it comes to returning thing. I went in to return a foundation I bought a while ago and they ended up giving it to me for $ 18 on a gift card but they were selling it in store for $ 38. Not only that but When I left the store I decided to call and asked if she had a manager she said yeah she in the store right now and I asked to speak to her she started laughing and asked what she did wrong and when I spoke to the manager said she claiming she didn’t remember and when I clarified the manager then told me «I don’t think she meant to be rude» even though another co worker said she was sorry about the first lady’s attitude that was just probably having a bad day. Then the manager explained she doesn’t think the worker was feeling good.
Not to mention I’ve had a previous bad experience here with trying to even exchange a different foundation for right color since I received it as a gift. Which I wasn’t able to because I didn’t have the card the gift was bought on.

Store is clustered. No place to walk. Today only 1 person checking out customers. 5 people in line right now. The customer in front of me just walked out. Why does it take 3 – 5 minutes per customer to get checked out. What a mess. Wait til Christmas.
BTW, why are there no people on the floor to help out?

I just want to know what it’s going to take for somebody in charge to give a rats you know what about the quality of this store. The service here is horrendous. After years of shopping at Ulta I’m finally done, Platinum status or not. I swear the managers or worse than the little snots working beneath them.

I love this ULTA. The store is larger than average, and feels very new and clean. Reason for minus one star is that they are frequently out of staple items, and aren’t always helpful over the phone. I called, asked to be transferred to the salon, was put on hold for over five minutes. Hung up, called back twenty minutes later, put on hold again and forgotten about.
Great return policy though. That’s one thing that will always keep me coming back.

Yesterday my sister and I went in to get some NYX cosmetics. Ulta is one of the few large stores that carry that brand. As we picked out quite a few items, we noticed a sticker that said «NYX cosmetics, buy one get one 50% off, eye and face». We were excited to see most of what we were purchasing was on sale. I told my sister to take a picture of the sticker just in case. (I’ve had sales not ring up before.) After standing in line for 5 minutes we began to get rung up. I noticed the items were not coming up on sale so I asked the cashier, Allyson, if they were on sale. She said the sale had ended already. I informed her of the sale sticker still being up on the shelf. She said she would go look at it. After about 20 seconds, she came back asking if I could show her where it was. I walked her over to where I had seen the sticker just 5 minutes ago. And it was gone! Now I know I can’t prove it, but I suspect when she was over there by herself she removed it and put it in her pocket so that she didn’t have to honor the sale. I told her it was just there and she said she couldn’t honor it unless she could physically see it. I didn’t accuse her of taking it off but when we went back to the register where my sister was still waiting, she told her she couldn’t honor it without seeing it in person. That’s when my sister showed her the picture, which was time stamped as being taken that day, 7 minutes prior. Allyson started to argue with us saying she couldn’t do anything but call and manager and that the manager probably wasn’t going to honor it anyway. We agreed that a having a manager called up would be the best thing since I had expected foul play on the cashier’s part. A few minutes go by and the manager came up, didn’t even look at the picture my sister had taken, and started discounting the items at 50% off.
Now, I get having honor and pride in your work, but does discounting a few foundations really effect your job so much so that you must remove the proof and start to argue with the customer? I am a manager at a retail store and my job revolves around pricing and sales. If I ever forget to take down a sale sign or sticker, and a customer wants it honored, I would absolutely never argue with them or try to cover the evidence. I would gladly give them the sale. After all, it was their mistake right?
I have given this location 3 stars because altough my experience was a poor one, the manager honored the sale sticker, as the cashier should have done in the first place.

One star (instead of 0 if it were an option) only for the two other sales representatives that treated me like a customer. The cashier (who seemed like she was the manager) didn’t acknowledge me or another older customer at all while we were right in front of her register looking clueless as to where the line formed. There were no signs and no other customers waiting. There was no way any of the two cashiers couldn’t hear our convo about where the hell the line started. After the cashiers were done with their current customers, they looked to our far right to see new customers and helped them first and FINALLY acknowledged us a couple feet in front of them that the line started elsewhere. I’ve worked in customer service before and I don’t understand how these women don’t even know the basics. It would’ve taken a couple seconds just to redirect us. We were patient and in good moods.
This definitely annoyed the older woman in front of me a lot more than I did but what really irked me was when the same cashier made a horrible effort to help me return a gift without the receipt. I called a different Ulta store (in Elk Grove) who said that they could at least give me some kind of store credit even if it’s not at full value, which I didn’t mind at all. It was a lot more helpful than «I’m sorry the system is slow and there’s nothing I can do for you.» What bs.
Ulta as a company: Sephora’s rerun policy is a hell of a lot better and you should learn from them. Even if it isn’t, please train your workers to give me the right information and have better customer service. I’m never shopping here again. Sephora is the way to go!

I usually don’t shop at Ulta, It’s the drugstore version of Sephora. But this particular Ulta store is very clean, and the women that work here are very generous, they may spy on you at times but they really do it out of the goodness of their paychecks.
I just don’t like the gossip that goes around at the Check out area. It’s like some kind of sorority party gathering. The ladies just crowed the cashier area and make it hard to check out fast.
They have a lot of nice fake eyelashes though, I always come here for that only.