Mr. Rooter of Roswell

I had a leaky shower that caused a wet spot in the ceiling below it. It was over the garage so I climbed a ladder, cut a hole in the ceiling and discovered a leaky drain basket. This is an easy repair; however, I’m on vacation for the Christmas holidays right now and decided my free time was worth too much to me. I found Mr. Rooter on the Internet and called them. They were prompt in getting someone out the same day. I showed the guy the problem. He spent a few minutes putting together an estimate on his tablet. He started to pitch me on their «advantage plan membership» (it sounded silly, I declined), and then he told me the price… $ 580! And that doesn’t even include drywall work — just the plumbing! I paid the $ 29 service charge and showed him the door. Annoyed, I apologized and excused myself from my family, drove to the hardware store, bought $ 20 worth of parts and repaired it myself in about an hour. This is an easy repair that requires no special tools or knowledge beyond gluing PVC and using plumbers putty — all stuff you can easily learn on the Internet if you’ve never done it before. Look, I would have gladly paid a few hundred for this repair. I understand plumbers need to feed their families, but $ 580 is easily three times what a plumber would charge for this simple repair. It makes me sick to think that some people might be fooled into paying these kind of prices.

I hate being hustled. I was finishing a large renovation in Atlanta and had a need for a plumber to hook up two sinks and the returns, a simple job. Got a recommendation and set up an appointment. Forgot to check out the supplier which was my mistake.
The tech arrived gave me a quote for $ 466 when I knew the job was worth 225 at best. Decided to let them do the work as I wanted to leave Atlanta that afternoon and my next supplier could not get there until Monday.
Last item to finish and very overpriced service. The work was fine, the price was more then 100% more then customary.
I will never use this company again.

SCAMMERS — quoted me $ 352 when they came out after quoting $ 130-​$ 139 on the phone for a simple root clearing job on my main line. Turns out after I rented a power snake from Home Depot for $ 50 and after learning how to use it (very simple) it was a one man, 15 minute job. $ 352 for 15 minutes and a trip out from another stop? Mr. Rooter needs to be flushed into the sewer where he came from.
(These so-​called plumbing companies are nothing but a den of thieving animals that should be shut down by Georgia but they are probably kicking back some of the stolen loot.)

This company’s services are extremely overpriced. My elderly mother called them to come and fix a couple of toilets that were periodically running. By the time the plumber left, he had ‘fixed’ both toilets and replaced her water heater that he said was getting ready to ‘blow up’. Of course, this scared her and she authorized the work to be done. Total cost over $ 1,800! When reviewing the paperwork, we also noticed that he had signed her up for the ‘advantage plan’ where for $ 99/​year she will get priority treatment if there is a problem and discounted prices. This automatically renews each year. I feel as if they completely took advantage of my mother. She moved out of her home 2 weeks after this work was done. She told them she was moving out, but was told the repairs were absolutely necessary due to such a dangerous situation. Do not use this company!

Septic tank service — We asked up front about extra charges like hose fees and digging fees and were assured they were no extra fees. They showed up very late (appt was between 1 – 4) he got here at 4:30. Started digging and got septic tank open. Then went and got an invoice and started writing things down and prices, including an $ 89 assurance plan to guarantee their work. You want me to pay you to guarantee your work? Each line had a little circle next to it, and after I questioned the extras was told the people in the office don’t know what they will encounter in the field so he wanted to charge for extra hoses and digging.
There were line items for $ 384 to pressure wash the system line from the house to the tank. Really? There were no clogs, the tank had not been serviced in 9 years, and it was just overdue. Then he claimed the inlet pipe was at the wrong angle and he would have to dig and replace it, for $ 295. add extra hose, excess gallons because he claimed there was more liquid in the line from the house (what? it all ran out when he opened the tank) digging, etc etc.
I told him to pack it up and leave and I would call someone else. Amazingly, he called the office and talked to «the boss» and agreed to pump the tank for the same price as I was quoted from other companies. BEWARE!!!

Called Mr Rooter based on recommendation of Trust
. Was told by the customer service operator that I would get a call 1-​hour in advance of technician’s arrival. The technician then arrived 2-​hours later.
My problem was that the kitchen sink was backing up. Because I eat lots of veggies & put egg shells down the disposal, I anticipated a simple roto rooter. Instead the technician wanted to add a valve and quoted me $ 591.11 to clear the problem. Additionally, he suggested I purchase some insurance through him for an additional $ 99 that would give me a 15% discount. I was skeptical of his diagnosis and I paid him $ 29.95 service call fee and sent him away. The next day, I had the problem taken care of for $ 75 after another plumber dropped a camera through the pipe and cleared the problem. Mr Rooter diagnosed my problem by simply listening to the water gurgling back in the pipe. He never looked.
Wouldn’t recommend these guys and skeptical of Trust
recommendations.

This place has terrible customer service. The lady that answered the phone put me on hold 3 times before transferring me to another representative. I think her name was Alia. When I finally spoke to someone, they said they could not help me because they cannot disclose any information that was done on my house prior to my ownership. I just wanted to know when they last cleaned out my septic tank, so I can have them come out and clean my septic tank again since the previous owner gave me their phone number to call if I need septic service. With an attitude voice (like I ruined her day), the lady told me she could not help me. I asked her if she wanted my business and she replied with an attitude that she can not help me. I told her I will take my business somewhere else and again, with an attitude, she said, «that’s fine» and hung up. It amazes me that this company is still in business. It’s ok. I rather have someone else come and service my septic tank besides these rude people.

Had a Septic Tank problem on March 15^th 2014 — Contacted Mr. Rooter on Monday to come out on Tuesday to pump out my tank. The $ 199.00 pump out price turned into a $ 3000.00 job !! Septic tank problems again 8 days later — called them back and they keep putting me off. Sat home for 4 hours waiting — They NEVER SHOW UP !! They still putting me off. Supervisor won’t return my calls, SO I Charged it back on my Credit Card and Called Seagraves Plumbing !! DON’T EVER USE MR. ROOTER EVER !!! Supervisor finally called at 6pm. AKA Septic Blue is a spin off company of Mr. Rooter !!

In April, we called Mr. Rooter to have our septic tank checked. We were quoted a price, and we were told that price was to clean out the septic tank. Before they came over, they said that, because it hadn’t been cleaned out in so long, it would definitely need to be cleaned. Trevor came over and checked the septic tank, and he told us that it looked good and that we would not need it cleaned out. Then, he told us it would cost the same amount of money that were were quoted to clean it! Of course, I told him just to go ahead and clean it out since it was going to cost us the same amount of money. When he called his manager, of course the price changed. He said that they had just discussed it that morning during their meeting, and he just forgot (yeah, right).
I decided that I wanted the tank cleaned out anyway since he was already there. This is when he proceeded to make up something about how they were going to have to call out another truck because of where the tank is located. I was not told about this beforehand. It had started to rain, so I am sure Trevor just did not want to work out in the rain.
When my husband called the manager, he said that he would reimburse us if we found a cheaper place to clean out our septic tank. Isn’t that why I called them in the first place? This was some of the WORST customer service I have ever had. Their employees are shady, and I would not trust them. Please do not call this company for your needs! They do not want to work.

Horribly overpriced and tryed to fix what is not broken. In short they wanted $ 2323.23 for replacing a water heater. They wanted $ 1128.25 for a 40 gallon water heater. I can get a better spec’d water heater at Home Depot /​Sears /​Lowes for $ 400. Another company fixed/​replaced everything, plus fixed my toilet (new guts, new water supply valve) for $ 950.00. They also spent too much time trying to pitch a service contract membership. I simply laughed. While they were out here, I googled «Mr. Rooter complaints» and found this board. I read through this stuff while this guy was compiling his estimate. I told him about the complaints I read, and that he did exactly what everyone else complained about. I told him also that I could get a water heater for $ 400 and he began telling me how their Flame Guard is better and last longer, and wasn’t available to the public (simple ploy so you can’t compare the pricing). Flame Guard is made by American I believe, which makes a similar brand for Sears. I asked if it were better, why lower spec, and why an identical warranty. He simply didn’t know what to say. All I can say is that these people prey on uniformed consumers. Thankfully I had my smart phone handy!

Awful experience. Got themselves in the door with a «29.95» charge for giving us a quote. By the time they left they wanted to charge me $ 90 and hadn’t even really quoted me what they came out for!!! The technician admitted to me that they offer the cheap quote then upsell it without even telling you. I don’t suggest doing business with people like this.

The worst experience of my life. One plumber came out to fix a leak, for $ 300, and ended up breaking my shower. The second plumber came and revealed that the first plumber had committed fraud because he didn’t actually replace what he claimed to replace. The office left 5 messages for the manager, all of which were unreturned to me. The entire process has taken more than 2 days already, and now I am left without a shower for another 2 days until they can get the parts. It is my goal to make sure no one else falls vicitm to this company. DO NOT USE.