Shoe Gallery

My review is based on an online experience. I had purchased a pair of sandals that had some wear and tear after wearing them few times. Since stores like Nordstrom have spoiled us in thinking we should be able to return anything and everything I called Shoe Gallery. I really didn’t know what type of resolution I was looking for BUT Will, who I spoke with didn’t want me to get off the phone unhappy so he made sure the issue was resolved and I was a satisfied customer! Will definitely purchase from them again.
Thanks Will ;)

I walked in here on a whim because I needed to kill some time. At first, I confused it with Shoe Carnival, but this is not the same store/​chain. I thought the selection was terrific. They had Fly London shoes, which are hard to find around here. They had great sneaker variety for women and best of all, the salesperson was super nice and helpful. I thought it was going to be similar to Famous Footwear but no way… great selection. As for pricing, I’m not real sure how it compares, but I bought a pair of sandals that were available on Amazon for less. I’m thinking of returning and getting the better deal, however, it should be noted that they do have a coupon program, of which I wasn’t yet a member of, that might have saved me money. Still, I was wowed by the great service.

I attempted to return a ring to the jewelry department as it was about 2 sizes too large. They refused to provide a credit. Finger was sized by the «manager» prior to ordering the ring as it was not in stock. The ring came in 2 sizes to large. I fully explained the problem several times. Their mistake not mine. Finally the «manager» came over and reviewed the situation. After looking at the cash register for about 10 minutes, she stated no credit would be issued. She was cold, rude, and arrogant. I will have my jeweler resize the ring, since shoe gallery does not have this capability. Bush league operation. Never again after providing them a lot of business.

I’m really very disappointed by all three of my experiences at Shoe Gallery. While there is a large selection of shoes, there isn’t a wide variety, the same cheap (quality) shoe, different colors. What doesn’t help is the customer service… or lack there of. I’ve never been greeted or even acknowledged, even at the register. The managers (I’ve seen two) consistently appear frazzled. The cashiers are uncertain. I did purchase a pair of shoes on a time crunch for a funeral. I had them on for an hour and a half and the quality was obvious. I was speaking with a coworker that had the same sentiments in regards to another of their locations. So between poor variety, cheap quality and the lack of customer service, I’ll pass.

I was looking for some boots for work and bought a pair of shoes for 70 $, wore them for an hour and decided they were too uncomfortable to wear all day. I had the box still and the receipt and took them back to the store to either return or exchange them; and they would not take them back. The manager said they had a mark on the bottom of the shoe. I’m sorry, but a store should allow you to return an item within at least a week if they were dissatisfied. What a waste of money, I will never shop at a Shoe Gallery again!

Shoes, Shoes and more damn Shoes. I walked in and looked to my left and I thought «Well WTH is this? I thought this was a shoe store?». Then I looked straight ahead and I saw a girls dreams. Shoes! Rows and Rows and Boxes and Boxes of SHOES! Kind of like a DSW, but not as expensive and better looking shoes… And to make it all better all of the shoes where on sale! 30%, 50% and 70% off (Or something like that!). Where do you start one might ask… Girl start on the left side and work your way over to the right side where the cash register is!
I suggest that you go down each row. There are so many shoes here and such a mixed selection of the shoes that you want to make sure you see them all. I wish they were more organized by the type of shoe. Like Flats, Pumps, Boots, Wedges, Stripper, etc. That would make it a little easier since there are sooo many shoes to choose from. They do have men’s and children’s shoes as well. I saw several purses and other accessories as well. Hell I think the left side of the store had clothes over there, but all I could see were shoes. And nothing else mattered at the moment!
Staff was nice and polite and very helpful as well. I got lost and an employee told me where to go to find a certain shoe. :)

My family has been shopping at Shoe Gallery for years. And here’s why:
– Amazing selection of name brand shoes, with up-​to-​the-​minute styles for all ages
– Lovely jewelry and women’s clothing dept.
– Excellent prices
–Frequent sales; be sure to get on the store’s email list for coupons!
Jim Ware, the store’s president, is an approachable and proactive leader who aims to keep clients happy. If there’s a customer service issue, as another poster mentioned, take a moment to speak with Mr. Ware.

After researching through various shoe brands and models, I finally found a pair that I was sold on. After perusing a number of online shoe sellers, I happened upon
. SG offered the lowest price and included free shipping for orders of $ 59.99 and above.
I currently live in GA, but I am moving to VT at week’s end. I discovered after I placed my order that Shoe Gallery is based out of Atlanta, and they have a location in Roswell just north of Sandy Springs.
I called to see if I could try on the shoes before having them shipped, and they were only too happy to oblige. Will Brooks, one of the company’s online sales specialists, actually offered to hand-​deliver the shoes to the Roswell store since that location was more convenient for me than the Midtown one!
I received a follow-​up call from Will this morning informing me that the shoes were on-​hand, I quickly located them at the front counter, and I am happily taking them with me to VT. Shoe Gallery’s physical stores in ATL and its online presence are wonderful additions to the larger, non-​customer service oriented shoe brokers.
They carry more than just shoes, too, as I discovered when I was browsing the store in person. Definitely worth a look either online or in person!