UPS Customer Counter

This place is so poorly managed. I had the worst experience possible and will never use UPS again.
1) They have 1 clerk who both takes in packages and retrieves packages. The lady runs from 1 counter to the next. Lines form at both counters while she’s helping customers.
2) After giving the UPS clerk my tracking number, the package could not be located. I gave her my name and the package still couldn’t be located. I insisted that the UPS clerk take my driver’s license so that she could get the spelling of my name correct. They were then able to tell me that the package was at the facility but they didn’t know where.
3) My package was lost at the UPS facility. They couldn’t find it. After they looked for 20 to 25 minutes, I left with no clear way to get my package and not knowing if they would even find my package.
4) 10 minutes later I get a call from UPS stating that they found my package and that I need to come back. Come back? After waiting 20 to 25 minutes for them to find my package, I’m supposed to come back and wait some more. What? What kind of customer service is this?
5) When I told them that I couldn’t come back, they said that they thought that I was still in the parking lot. I told them that I was miles away and they didn’t believe me. What?
I will never use UPS again.

This location is not closed … Just another UPS customer counter. The current hours are in my photos

Last Wednesday night I had a very important package that the producers of a popular TV Talk Show needed OVERNIGHT shipped to them (to possibly get our product On Air 48 hrs later!!) and our UPS Store (in King’s Market off of Holcomb Bridge Rd) had already had their last pickup for the day… It was, after all, 6:45 p.m.
3 «Gold Star» Moments for UPS on this one:
1. The nice clerk at the King’s Market location got us the # within seconds for the Old Ellis Rd. Hub — it was out of order — she quickly got another #…YAY — it worked! She then tried to help me quickly print the label (because why wouldn’t my printer run out of ink the moment a HUGE opportunity comes rolling our way… fml)
2. Called Hub –the nice lady at Customer Care said that she’d have someone wait for us at the Hub’s Customer Counter (and they did have to wait because of ridiculous Holcomb Bridge traffic & got there at 7:15 — 15 minutes after closing time). They said they’d be certain to get the package out that night. AWESOMENESS!
3. Since all of the forces of the universe were working against us at this critical juncture, I of course couldn’t get the label printed at the King’s Market UPS, so when the helpful gentleman Filiberto (quite sure I’m butchering that name, so sorry) asked for my label and I said frantically «I couldn’t get it to print — may I please use your computer??» he sadly said that they’d been turned off and he couldn’t turn them on until the morning… In what had to be a «really-don’t-want-to see-​this-​chick-​cry» moment (& he’s so right — I am an ugly cryer), Filiberto set to trying to get a computer back up and running… SUCCESS!
We got the package sent thanks to three very helpful folks at UPS that night and I want to say Thank You from the bottom of my heart — Thank You, UPS team & especially Filiberto!

I come here about twice a week to send off important documents, and so far I haven’t really had any issues!
This CC is connected to the Roswell «hub», so you can come here to pick up your packages if you live in the delivery area.
Deb is the morning clerk– she is one of the sweetest and most helpful people I have had the pleasure to do business with!
They have plenty of shipping supplies (boxes, labels, tape) although no PACKING supplies, mind you. There are a ton of computers to get you started. The only downside is I wish it were open later (since it is conencted to a hub) — but there is a drop box right outside (rules out the larger packages though). They are also closed on Saturdays– rats.
Please note the CC is under the UPS logo, the third entrance– sometimes it gets confusing even with the clearly marked signs!
Side note– I think you have to bring a picture ID now when you drop off/​pick up stuff for safety/​security reasons.