The UPS Store

First of all there’s no way this is a legit UPS store. I went into the store today with 3 returns, labels provided to me by Amazon.
I asked for some UPS boxes to put the items in and I’m told they don’t have any. Excuse me? What kind of UPS store has no UPS boxes? So instead I walk out spending $ 7 on boxes to ship my returns… Not cool.
Just so you Unilocalers know — on
you can order as many boxes as you would like for FREE and they send them to your home — for FREE.
Thanks for nothing.

Anything written before 2014 isn’t applicable because the store ownership changed. When it changed, so did the service and friendliness. The old staff was amazing. When I have gone there since the sale, I have not been happy with the speed of service or the friendliness. I found a new UPS store. I drive further, but it is worth the drive.

We’re in the process of redecorating our house, and home décor companies do not make the process of returns nearly as easy as online clothing sites do. So I hauled 2 4′ round rugs into this store at noon on a Wednesday to get them shipped back. At the time, there were 3 employees, 2 of which weren’t doing all that much. They helped me carry the rugs once they saw me at the door, and then one of them took the lead in entering my info. While the gentleman was helping me, a trickle of other customers came in. The three worked quickly and efficiently to address everyone’s concerns, and even apologized to the wait for the last few customers. I was in and out in about 10 minutes, not bad considering that I didn’t have a pre-​printed return slip, and I was shipping two items. I was given the receipt with the tracking number highlighted for each package for peace of mind.
They’ve got shipping supplies, including specialty boxes, and they even provide the tape. They’ve also got an assortment of cards for purchase to send with whatever gift you’re shipping.
I’m a fan of the USPS and normally, I’d send my packages through them. But for returns of items that are this large, I’ll be headed back to this store.
#Yelp365 — ²⁶⁷⁄₃₆₅