Extra Space Storage

I had a excellent experience renting at extra space. Mary & Bob were very helpful and nice. The facility is clean, secured and costs the same or less than some really nasty ones in grayslake and hainsville. My unit was priced good and they offered ½ off the first month. I really liked that they had a on site trash receptacle. The only issue I had was the entrance is right in the middle of construction. It was hard to get in & out and I’m sure having a truck would of been a big problem.

We shopped around searching for a storage facility that offered a fair price, but what we found at Extra Space storage is far beyond that…
For more than just a fair price, this facility offers indoor units, outdoor drive-​up units, and even smaller locker units, all with very ample storage space; recreational vehicle storage; climate control, packing supplies, trucks with lift gates and ramps, high tech security, convenient, easy access, easy payment plans, a user-​friendly website, and the gem of all selling points ~ a super friendly staff willing to go above and beyond in Customer Service!
Frankly, every other place we checked out was a dump, and more often than not, the staff were rude drones who clearly couldn’t wait to punch the clock and just go home. Even the managers of some of these places really didn’t appear to care about much more than making easy money by housing our personal property month after month. You could see the dollar signs in their eyes. The only time any sense of so-​called customer service ever seeped through at the other storage places was typically while discussing rates; as if the insincere smile and randomly perky tone of voice from some smarmy storage slum lord has the power to make me lose my sense and sensibilities!
Pretty worn for the wear after having exhausted ourselves looking for «a better deal», we were more than pleasantly surprised by not only by our first experience with Extra Space storage, but even after that initial phone call — we’ve had nothing but positive experiences just as often as we’ve had the pleasure of doing business with anyone at their site!
What’s more is that we’ve moved 2 towns over, but our storage stayed in Round Lake at Extra Space storage. That should tell you something!
In my opinion, the «Extra» in the company’s name isn’t just about the storage space you’ll get; it’s stands for all the EXTRA satisfaction, service, convenience, and money you’ll save!
If you’d like that little extra something in the otherwise bland world of storage, it’s my pleasure to recommend Extra Space Storage for all you’ll ever need in finding a home away from home for your stuff!
Give my regards to Mary Matthews ((Store Mgr) and Jeff Koepp (Assistant Store Mgr).
Sincerely,
~V.

After I had a terrible experience at a different company, Mary was so helpful. She explained the process to me, went over all the fees, and got me a great deal. The customer service here is superb. I was given directions, greeted with a smile, and they went the extra mile to make sure I was happy. I highly recommend using this facility.

It is clean, and secured by fences and an entry code keypad. Staff was friendly when we moved in.
However, I have been renting a unit there since November 2012, and here in Jan 2014, a little over a year later, I have had 2 rate increases. The unit has gone from $ 85 to $ 103/​mo. That’s an increase of over 20% in about a year.
Also, they clear the snow, but not from right in front of the units. So, now I have a small hill of snow about a foot high that I have to climb over to get into the unit.
I will be looking for other options.