Enterprise Rent-A-Car

The guy that took my car back was extremely rude. I explained a situation that was going on and of course pushed me off to another location. After that experience, I don’t think I will rent with enterprise again! He lacked customer service skills by far. The return was done on 10÷27÷15 about 12pm. I was so angry, I didn’t even get his name.

Beware the manager of this place is very unprofessional and tries to get you to buy unneeded extra add ons.
Rented for over a month and had problems with the SUV, manager was very condescending and didn’t want to help.
I’d avoid this location.

I keep getting asked to write a review, but I never rented a car from this agency. They need to do a better job of verifying who they are renting to. I am hoping an e-​mail address is the only thing they have confused with another person with my same name.

This office was very quick and efficient in taking our reservation for our vacation to Chicago from Seattle; they verified that we were coming from Seattle and would need a car for a 30 hour period from Thursday morning until Friday evening. They warned us over the phone that because we wouldn’t be using a credit card but a debit card that we would be charged a $ 200 deposit and would be limited to a car rather than an SUV. Fine. Acceptable. Done.
When we arrived for our reserved car the clerk told us that because we brought an out of state driver’s license we would need an alternate verification to drive the car. He said we would need a utility bill or an actual credit card to proceed.
Good to know that you can’t rent a car with an out of state drivers license at this office, despite being from out of state and having the need for a rental car in the first place. Seems like they could have warned us about this about 2 weeks prior when we told them we were coming from seattle to rent a car. Don’t recommend them to anyone.

All my experiences here have been very good. Yes, they do pick you up and drop you back off if necessary. A major convienience. This is all Enterprise locations… not just this one.
Find a better rate somewhere else, bring it in and let them match it.
The staff here seems to change every time I am in… which is not too often. But my experience with this and other Enterprise locations has all been positive.
I would avoid the shop next door for repair work though. Easily can find better elsewhere… especially if there is painting to be done.