Advanced Pain Care

This is nothing but a pill mill.
A VERY expensive pill mill.
After going here for several years because of the great NP I had, I finally called it quits when the monthly urine screens jumped to $ 1700/​mo. WTF??? That money is going straight into Dr. Malone’s pocket.
I refuse to line it. The last injection I got there was around $ 1700.
I haven’t seen an MD there in 5 years.
To compare, my new pain clinic only requires urine screens every 2 – 3 months and charges a more realistic $ 300/​month which my insurance pays. When I got an injection, the DOC did it, and it was &140.
I see an MD every month, and am in & out in 30 – 45 minutes.
I do feel like a complete idiot for not changing sooner. Malone should be run out of town.

Having a brief insurance lapse because I changed jobs. 15 days that I will not have insurance as per doctors orders they are not able to work with me at all. 300 dollars to talk to a doctor and renew my medication I have been taking for 6 years. By the way if I were to review the desk staff or the particular woman I have been seeing they would get a great review. Unfortunately they work for a money hungry physician who has lost all touch with his patients. A little irked thinking about the pain medication withdrawals and the return of the pain it has been treating while I wait for my insurance. Thanks doc

This place is about the most unorganized physicians office I have ever been to. Sad when PA’s walk out not once but twice, Larry, Leah, great folks and very honest in regards to the real Advanced Pain Care. They charge an absorbent amount of money for the drug screen, I truly believe he either gets a kick back or seriously overcharge people. I was charged over $ 900! for an office visit several times, it was the usual 15 min if that in and out the door. The doctors sign the prescriptions for the controlled drugs and leave them for the nurse asst and clerks to issue… which keeps them from having to be present when the prescriptions being written. The owner Dr. Malone seems to not be liked at all by the other providers, initially providers would give you any type of pain meds patients asked for, according to them «Malone says give them what they want to keep them happy»… Now it appears laws have changed and keeping them happy is no longer an option. Find another pain management, avoid this place. I agree with other reviews of this place being a fraud, it’s a matter of time before insurance companies catch on to the fraudulent Medicare, Tricare.

I worked at APC and although there are several GREAT PA’s, Nurses Assistants and Drs, there is a reason for the high turn over mentioned in other comments– the owner Dr. Malone is simply just evil. He doesn’t care about the patients at APC all he cares about is money. He lies and commits fraud. TERRIBLE PLACE. I would never seek care here or allow a loved one to do so. Do your self a favor and make an appointment at Austin Pain Associates.

I’ve been coming here for about four years. From then until now the rating is mediocre. The service has depreciated quite a bit.
They HAVE made changes signing in. There seems to be a rapid turnover in the aids who call prior to seeing the pain specialist.
Get here 5 – 10 mins. early and always have to wait 40 minutes 45 minutes to see pain care specialist. 15 Mins with them, and then another 30 mins to get scripts signed and provided.
What used to be a 45 – 60 min appt. is now 1−½ hr or better‼ Right now waiting for scripts and I’ve been here 1 hr 10 mins.
Still not called for orders or scripts‼ no one at the window. On scale of 1 – 10 I give a weak 3‼

I went to this place for over a year and a half and originally had a good experience until I finally saw a different doctor and then because they had to reschedule an appoint on me which means i had been off my meds for 3 days and then they did a urine test. Because nothing showed up in my system they accused me of being a dealer and switched me to Suboxone which is for addicts withdrawing. Then because i lost my insurance they wouldn’t help me so after being on patches for close to 2 years I was forced to go through withdraw for a full month. I have been to way better pain doctors since who care about patients and their individual experience.

I’d previously been happy with Advanced Pain Care until the day I came for my appointment and had a balance of almost $ 900. Sure, I get sick of the monthly drug tests and the long wait during appointments, but I figure this is standard for any pain care management place. But when I found out the reason that I owe this money is because Advanced Pain Care decided to start doing an expanded lab panel every month on me and NEVER TOLD ME ABOUT IT. It turns out they’re not just testing their patients for illegal drugs like normal pain clinics do, but for things like mebprobamate, creatine, dihydromophinone, dihydrocodininone and other things I can’t pronounce or spell, but that they can charge me and my insurance company HUNDREDS TO THOUSANDS of dollars for. This is incredibly unethical. They told me that I signed for the test, so I agreed to pay for it even thought I NEVER KNEW ABOUT IT. So now I owe them $ 900.

I have been going here for about 4 years. For the most part it has been business as usual, monthly I would go see a physician assistant, tell them how my pain is doing, get an epidural injection at the surgery center on the 4^th floor ever so often, and that was pretty much it. I have had a few problems with this place like trying to get my primary care physician cc’ed in on every office visit which would never happen. Then I wrote a personal letter to Dr. Malone. I am not sure if he ever got it but on my next office visit I noticed a big staff turnover. After this there has been nothing but turnover after turnover. Even the doctors have been leaving. I think the only one left there has been Donna at the front desk. She has always been nice. Also the physician assistant Larry has been wonderful. He always takes the time to really understand your issues and takes the time to really go over everything in detail when you ask. Very well educated man too. Anyhow just recently I have decided to leave this place and find a new pain management doctor. I couldn’t tell you when I last have seen an actual doctor and I recently tried to get my medicine switched from one muscle relaxer to another because the PA Charity, told me I could just call down there if this was the case. I tried calling on a Monday and left a message to the Round Rock nurses voicemail. The number brought me to some numerical extension without a recording or name which i thought was odd. I waited over 24 hours for a call back and nothing. So I called and spoke to scheduling which transferred me to an actual person. I told them about my experience with the voicemail, got a bunch of «hmmm thats odd» and was told that she would get with PA Charity and get back with me. Another 24 hours and nothing again. At this point it was now Wednesday and I called down there and spoke to scheduling again explaining my dilema with the voicemail and how I don’t think it is working properly and also how nobody has ever called me back even after speaking to someone else. The scheduling department apologized and said all they can do is transfer me to the nurses line and I explained the whole voicemail incident again and how nobody has ever returned my voicemail. The lady said «all I can do is get you over to the nurses voicemail and they are supposed to call you back within 24 hours.» I told her okay, got transferred to that same numeric voicemail, left a message about who I was, what I needed, and explained how i have been waiting since Monday with no return phone call. Well, another 24 hours went by and still no call again. At this point I got fed up and wrote an email to Dr. Malone from his website where you can ask him a question. So it is now Saturday evening and I wrote him Thursday evening and still have yet to hear anything back. Nevertheless Advanced Pain Care has not been able to return a simple phone call just to swap medications and has lost my business, and I will also make sure to tell everyone I know about my poor experience. When you cant even contact a patient that relies on certain medications for health reasons, then in my book this deserves no stars. Larry is the only one that would get 5 stars in my book. it is just a shame he is working under a doctor that has run his business in to the ground.

My appointment was at 1045– I’m sitting in the waiting room waiting on my script at 4:14…I made it back to the patient room at 1230, when they came back I to the room and told me I should go eat lunch as come back at 1:45. Keep in mind, I had an appointment. Their lack Rolf managerial and time management skills should not over shadow the doctors in this practice. I was finally seen by the doctor at 3:45. Dr. Ajay was 100% professional and very knowledgeable. Still, this experience was horrible. I am glad I planned accordingly in my day to revolve around their mistakes. 5 hours of wait for a 20 minute exam…

I don’t like being at the dr. For an hour and a half when I go, especially when I only get talked to for 5 minutes or less. Front desk is hit or miss. Confirmation calls are great! Screw ups are expected, but I’m about to be really over it

Check in process was not very fluid. There was a backup from the time I approached the front desk. I was made to wait while a medical representative from «Sleep Science» scheduled a breakfast/​lunch meeting with the staff at the reception desk and discussed menu selections, all while I was made to wait to complete my check in process. Once I was taken to a room, my doctor was prompt, respectful and listened attentively. He treated me with courtesy and made me feel comfortable. I would be happy to return as a patient again.

No way they don’t care about you. They care about your money.

After 3 years of HORRIBLE service and never seeing anything but P.A.‘s (no offense to Larry or Leah who are the BEST at this practice bar none) but when you pay for a specialist, you should see one and they should know your name. This office is all about volume. The new operating procedure room is a joke. They schedule any doctor who has an opening whether they have seen you personally or not. No pleasantries or even hello before surgery. Just a confirmation of what they are doing to you. and they are on a clock and ALWAYS double booked.
AVOID AVOID AVOID! There is a better way!!!
Dr Mark White at Integrated Pain Services. he has done more for me in 2 sessions (ESI at L¾ and L5/​S1 and the second procedure was a Facet joint injections) than Malone’s office in over 3 years. He sees you personally and knows your name and cares!
OMG what a difference. Everyone there is pleasant and kind and ON TIME!!! He can schedule procedures usually the same week. I am indebted to his office after 3 years of disappointing, heartless service elsewhere.
I truly am a patient and signed on to Unilocal just to help someone with chronic pain feel better soon.

I would avoid this place if you have chronic pain. The last procedure I had done was a radiofrequency neurotomy in which they heat up a nerve to block pain. I was told and it was written on my paper that I would have this done to c2, c3, and c4. After the procedure I woke up with a bandage in the middle of my shoulders and injection bumps all around my upper thoracic area. There weren’t any injection points around the area they were supposed to work on. As a result I did not experience any pain relief whatsoever. I was told on the follow up that they had done the c2 area, but that is not possible given that there weren’t any injection points anywhere near that area and the bandage wouldn’t have been in the middle of my shoulders.