Campbell Appliance Heating & Air Inc

We contacted Campbell Appliance about a potential repair on our GE washer. GE provided us the replacement part we needed so we just needed someone for the install. We gave the appointment setter the information (part number, type of washer, etc.). They set us up with an appointment, gave us the price for the labor and we were all set. 30 minutes later their appointment setter calls back and says «my manager told me to call and tell you the repair will be $ 100 more». My husband asked for more details on the price increase (we have been calling a number of repair companies and being quoted between $ 230-​$ 270. This would have put Cambell up into the mid $ 300 range. The appointment setter said I don’t really know why he just said to charge you more. Because we were desperate to get it repaired we asked if they were still going to be able to address this week. The appointment setter said the manager also told them he would prefer to do the repair on site and it would be an additional $ 100 charge for them to come pick up the washer, repair it at their facility, and then return the washer. Now the total repair would be in the mid $ 400 range! Almost 2x what every one else in the greater Austin area is quoting. My husband asked for the manager to call us back as he wanted to speak to him to understand the huge uptick in price. No phone call was every returned. Highly recommend looking for a more straightforward business.

Ask for Don when you order services from this company! (especially, if you live in Round Rock or North Austin). I’m not a family friend or a relative of Don and have read too much negative here about the guys trying to upsell or get an extra buck from you… NO! Ask for Don then!
Maybe my issue was too simple (replacing a pump, which was making noise and just too old — my Maytag is 15 yrs old), but he didn’t take advantage of my ignorance — he tilted the washing machine and showed me each of three sets on the bottom and rotated them all and, the pump was the obvious culprit! I asked him if it’s worth just buying a new one for extra $ 100-​$ 200 and I got an honest answer: since this Maytag had no problems for over 15 yrs and I’ve already got a good value out of it, then repair it and ride this pony until it’s dead! …it’s been one month already and my Maytag still running :-)
When you order professional services, other things are as important as just a skills set — Don was on time, he called prior to coming over, he was friendly, courteous and professional, but what struck me the most is his integrity as a professional and as a person.
Do not shop around and just call Campbell Appliances and … ask for Don!
Andrei and Susan S.

I spend three days of taking off work early to meet these guys. After a week of two separate techs not having the part needed, I’m still not able to wash clothes. No follow through, no communication, no results. I do not recommend Using this company.

If you are thinking of picking up the phone and calling Campbell Appliance Heating and Air, hang up IMMEDIATELY! They come out, maybe, certainly not as promised and claim they know what is wrong with the A/​C unit, but in reality, they have NO CLUE! My A/​C is in such bad shape now, I am going to have to pay another company big money to fix their problems. This company is taking advantage of innocent people and getting away with it! And if someone from Campbell is reading this, your employees are taking advantage of you. What comes around goes around. I finally figured it out… they are halfway fixing the problem, providing their direct contact number and taking cash under the table to come back and fix it on YOUR time! Maybe you are getting what is coming to you… For the customers, stay away from this company. They are bad news and it is apparent by the other negative reviews.

Called as I got home from a trip on Sunday eve. and it was hot as heck. It was a Sunday so I knew I would pay extra since it was after hours and a weekend. $ 67.00 fee. I was told capacitor was out. $ 268.00! Total $ 334.00. He spent about 15 minutes total. Didn’t check the inside at all where the unit is, the thermostat, etc. He said it was cooling so he left. I check on internet for prices of capacitors and they range from $ 3.00 to $ 40.00 on the high end. I feel I was really overcharged. Will not use them again. They have not even called back to see how my service was or anything.

DO NOT USE THIS COMPANY!!! NOT TRUTHFUL AND RUDE!!!
Had Chad from Cambell Appliance come out and check my air conditioner, which was not blowing cool air. End result, I was lied to about what was wrong with my air conditioner and the cost of the repairs. Of course, then I was convinced that I needed to replace my air conditioner for $ 7,300. This was on a holiday weekend and I felt desperate. Luckily, I had the weekend to research what I was told by Chad as well as get another opinion. I cancelled the air conditioner installment and am now fighting to get my money back. I am a Soldier in the U.S. Army and cannot afford to have to pay for this company’s deceptive practices.

I used them today for the first time for the installation of new appliances and they were at my house within 2 hours of my call (amazing!). The dispatcher was courteous and followed up with me a couple of times while the technician arrived. The technician could not have been nicer. He was very careful with each appliance and took extra time to make sure everything was to our satisfaction before he left. He cleaned everything up and also took the old appliances at no extra cost.
I will try this company again whenever I need help with anything at home, including my AC.
Recommended!

Waited nearly two weeks for a quote to repair my damaged walk-​in cooler. After calling them back two times they finally said that they did not work on my brand of cooler. I paid $ 69 for a repair quote and never got a quote! Nor did I ever get a call back without first calling them.

Wow, could the tech get any more rude?
He showed up to fix my oven, which is over fifty years old and I explained that to the person scheduling the appointment. He took measurements and took photos and left. I asked my wife what was up and she said that she didn’t know.
So I called to find out. The tech calls me back. I said my wife didn’t know so I called to ask. Now, the proper response as far as customer service is concerned is: «I’m sorry sir. Let me explain.» Had that happened, they might have sold me a new oven. No, he repeated my question in a tone of voice that told me he obviously was irritated and almost seemed to imply that my wife is stupid. So yeah, I am pissed now.
I let him explain why he thinks the thermostat can’t be replaced and quote a new oven at $ 1250.00. I thanked him and said I’d just replace it myself. He got irritated that I didn’t accept his proposal and tried to convince me it would cost me that much anyway.
And when hanging up he muttered something under his breath that I couldn’t understand.
I’ve been a plumber for over forty years. I am mechanically inclined and a simple oven install is no big thing for me. But I’ve also been very successful in my life because I’m not only a good plumber but my customer service skills are far above this guy’s skills.
Hopefully the owners of Campbell will read this and have a talk with this guy. He may be good at his job but he has little customer service skills. If he had skills, he might have sold me that oven. But when you act irritated that a customer would have the audacity to question you right off the bat, you have no chance to make this sale.
After reading some of the other reviews I may be truly lucky to have gotten out with a simple service call.

Horrible company. They came out to fix my dryer and charged me $ 250 and it still had same problem. They came back ordered a $ 10 part and it worked. I asked them why they didn’t refund the $ 250 they wouldn’t give me an answer so I called district manager several times and he would never return my call. I asked for detailed bill and they never gave to me after 3 requests. This company is very shady.

So far so good. Our washing machine stopped working last night. I called a few companies early this morning, only to be directed to an answering machine. Campbell’s has ²⁴⁄₇ service and was able to help me out immediately. The company sent out Matt this morning and he was there in less then an hour. He assessed the problem confidently and was to order the part today. Our service is not get complete, but I give them a high rating as of right now for their speediness and efficiency.

Contacted last Tuesday evening, got quote and paid for parts and services in full prior to work being done. They only required half, but I really needed the work done. Finally on Wednesday the following week, the parts are finally here and the work could be done. But here is what I don’t understand, They didn’t come equipped with someone to replace the dryer back to it’s original position, it’s a stackable. I told the technician that it need to be placed back where it goes, Said he couldn’t handle it by himself and that I would need to contact the office. First off, He should have called and had someone come out and help him. I Paid HIM and HIS COMPANY $ 484.23, so the work should have been done and completed in the same day.
Then I get the call this morning that they would be here between the hours of 12 – 3. So 3 gets here and no word, so I call, now they don’t have 2 technicians in the area and want me to be at their disposal tomorrow as well. I sure wish I would have checked here first. Now I will be making my complaint to the BBB. I hate being like this but, my time is just as valuable as theirs. So bottom line, don’t use this company if you want something done in a timely manner.

Man came out on time and assessed the problem with the stove. he ordered the part and it worked on the first try (despite a lightening strike and the electricity going out).
Very professional organization. Ask for Matt — he’s energetic, bright and competent.

Even if this was the last appliance repair place on earth… You get the picture. Do NOT call these guys. They will send a kid to your house who could not have finished high school let alone any kind of hvac or appliance repair school. They said they would call you in the morning and let you know what your window of time is. They would never call. You had to call them. Then they wouldn’t come until several hours after you called them back (at the end of the window of time they gave you.) They’ve come out three times to my house because the heat doesn’t work on my dryer, and they STILL haven’t resolved the issue.

Typical «we will be there between 8 & 12» company.
After our refrigerator quit cooling below 60 degrees we called these guys. Well its going on a little past 2pm and nothing. We had to reschedule for tomorrow because I have to salvage some kind of work day today. Luckily we were able to buy a freezer last night or we would have lost all of my GF’s Gannies amazing cooking she sent over after our last visit.
I’ll update this review tomorrow if they show up.
…
Update: It’s now the next day at 12 and still no call. Don’t use this company

We did not have a positive with Campbell. Our Samsung washer was error messaging low water pressure only on certain wash selections. The home water pressure is fine. Campbell came out multiple times replaced multiple parts, we wrote multiple checks and the issue is still present. The last Tech said he discovered the issue and needed to order a part. That’s the last we heard or seen of Campbell.
To be fair their Techs are decent guys and they show up as expected they just did not fix our washer.

DO NOT USE THESE PEOPLE. WORST CUSTOMER SERVICE EVER!!!
On the day of May 30^th 2014 I called Cambell Appliance Heating and Air Inc to come out and take a look at my mother’s refrigerator. They scheduled to come out that Saturday morning of the 31^st. I personally was not at the house to meet the technician but my mother was. I spoke to the repair man over the phone. He explained to me that the fan to the condenser was not working. He gave us a price of $ 246.81 to repair. He said it would be the following Monday to get the part because the supplier was closed. My mother agreed to get the work done and gave a deposit of $ 123.40. ($ 80 cash and $ 43.40 on her debit card).
I arrived shortly after the repairman left. I look at the part and noticed that the fan blade was removed from the fan motor. Out of curiosity I tried to push the blade back on. In order to do this the fan needed to be removed. One screw holds this fan in. The fan is no bigger than a softball. I pushed the fan blade back on and reinstalled it. I noticed the blades of the fan were turning slowly. I tapped the blades and the fan started turning full speed. I let the fan run for an hour or so then called and asked to speak to the technician. I got no call back. After a couple of hours I called the company to cancel the repairs. I spoke to 2 operators (Whitney and the other name I don’t remember) and then received a call from the repairman. He asked me why I was canceling and I explained to him about the fan working ok now. He proceeded to try to talk me out of canceling and told me that I would have to call the office on Monday June 2^nd.
On Monday June 2^nd the office manager called me asking what time was good for the repairman to come by and replace the fan. I explained to her that I had canceled the repairs on that Saturday. She then started to tell me that once the work order has been signed and a deposit was given that we were out of luck and were not getting a refund. We argued back and forth on this. She would not give me her manager’s name or the owners name and numbers. She said that she was as high as it gets. She absolutely refused to give me any information about any higher authority and was very unprofessional.
On Tuesday June 3^rd the installer showed up with the part and asks me to sign for it. I refused and ask him to get the manager the district manager or even the owner to call me. He made note on his form and left. With the part.
I have made several calls to other store for the general manager name and number. They gave me a name but no number. They said they would have him call me asap. I’ve called more than 3 times and have gotten the same result. They gave me the names of Thomas Bush and Chris Pavelka.
Its been over a week. Its June 9^th and the original fan to the fridge is working perfectly. The managers have not contacted me. They refuse to refund any money. I have agreed to pay the $ 40 service call and they still refused that option. I don’t know what to do. This company has clearey been crooked all along. I did a search on google and Unilocal and found that I am not the only person who has gone through this with Cambell appliance repair. I feel like they took advantage of my 72 year mother.
.

Wow. (Bad «Wow»)… Yes, they came out the very next day after service was requested. And yes, they appear to have fixed my refrigerator for a reasonable price, HOWEVER… They were exceedingly uncommunicative. Had to wait until 6:45pm for them to show up and I was told they would call me between 8am and 9am to give me a time of when they would be there. During the whole week-​long process of waiting for parts to arrive, etc. I placed at least three calls for updates, assured «I will call you back later today» and NO one called me back. And as I was about to give up, they called and simply stated «They are on their way.» Huh? Luckily, I was working from home that day and could sit and wait for them to arrive. No one called to inform me the parts were in or anything. Extreme lack of general friendliness and very POOR communication. I do not recommend!!!

If I could give ZERO stars, I would. Never use this company. Was told they would be at my place between 11am & 1pm, got a call at 1pm saying they would be here at 115pm. It is now 2pm. They never showed AND their office closed at 1pm because it is Saturday. Completely ridiculous and unprofessional!
Update: After I posted the review, the repair guy called me at 4:30pm on Saturday and stated that he was at my HOUSE (I live in an apartment), knocking on my door for 20 minutes. He then stated that he repeatedly called me and I did not answer and that it was my fault that my appointment was not met. He also stated that their dispatch tried calling me repeatedly and I did not answer. I called them at 2pm and told them to cancel my appointment because no one had shown up. Then 2 ½ HOURS later I get a call and I get blamed!!!
Update 2: I received a phone call at 10am today, Monday, December 16, 2013, confirming my appointment for 12:30pm. I advised the lady that called that no one had shown up for the appointment that I had on Saturday and that the repair guy was nice enough to leave me a nasty voicemail. All she could say was she was sorry and that she would cancel my appointment, an appointment I never set.
RUN!

Please don’t confuse this Campbell A/​C repair with those other bad reviews on Unilocal,unless you are calling 512−255−0506 then it is NOT the same guys…
My a/​c broke down around 8pm this past Tuesday (that record breaking hot day) and after seven phone calls these guy were the only ones that would come out that night. Tim came out, identified the issue (bad compressor) and got my a/​c working again so my 8month pregnant wife could sleep comfortably through the night. They came out to replace the compressor that next morning. I called two other A/​c guys the morning before they replaced it to compare prices on a compressor and Campbell still had them beat!
These guys seemed very professional and explained everything to me in a way I could actually understand. Tim laid out all the options we had to repair it, didn’t upsell any of them, and then he let me choose. He was a very straight shooter.
I would have given them five stars because the installer techs forgot to make a few minor adjustments after the install that Tim had to came right back out to adjust proper. Now my a/​c runs less and cools even better than before.
These guys were a life saver for my pregnant wife and I. I will definitely be using them going forward.