I wouldn’t purchase anything here with a credit or debit card. I bought a watch at this location last week. The following week, I was charged two different times for the watch on my debit card. I called the store to address the issue, and was told cheerfully that I wasn’t the first person to call with the same problem! As if multiple people being victims of fraud was supposed to make me feel better? I was promised a phone call back with some resolution. Upon not hearing back after more than a hour, I called back, spoke with the same sales associate, who again told me that two more customers had called, complaining of the same issue — of duplicate charges. I was then told to just call my bank and get my money back. They couldn’t help me. Really? I’ll never visit this store again, and would strongly discourage anyone from using a debit or credit card here. And if you did buy anything here with a card, definitely monitor your statement.
Jennifer P.
Évaluation du lieu : 4 Camas, WA
I am a fan of Fossil bags and wallets, and when I am visiting the area I usually stop here to look around. They usually have some really great sales going on, sometimes I don’t like the colors or fabric styles, but I can generally find what I am looking for here. The only thing I don’t like is that it feels like the bags are way overstuffed with paper. When I am shopping for a bag I need to take the paper out to get a good feel for if I will like the bag or not. Sometimes there was so much paper stuffed in the bag I felt like I couldn’t even get it out – much less attempt to stuff it all back in again.
Ben S.
Évaluation du lieu : 3 San Antonio, TX
This store is an average Fossil shop. One thing that I wish Fossil would do is train their staff more on the watches. I never get a consistent visit to a fossil shop around the country. Being a fossil watch collector and wearer I think my opinion counts. I have been wearing fossil watches for over years and it is a hit and miss to find a shop that can actually do more then size my watch band and change a battery. Service is a hit and miss at times as well. The shops tend to be staffed by the teens to early 20 something crowd who don’t always understand the importance of Customer Service and The Customer Experience. Yes, I will continue to purchase from the stores and online simply because of the value.
Staci Kae A.
Évaluation du lieu : 5 Austin, TX
I LOVE this Fossil location. Not only an affordable outlet, but they have sales on top of that AND the people are patient and super helpful when choosing the right watch. Or watches. LOL. I always shop for a gift and they ensure I get it right. no matter how long I stand there pondering. A few employees go out of their way to find the right watch, even if it’s not on display. Love. Love. So does my boyfriend.
Lady R.
Évaluation du lieu : 5 Austin, TX
5 stars for customer service. Wow what a friendly bunch that are very helpful and patient. First time in the store, had to go because a gift from here was purchased but the watch stopped, and had to be replaced. A man and a lady were working and they were very nice. The man helped me pick out a watch and was even nice enough to put them on my wrist even though it seemed like I would try them all on. Finally picked one I liked, and he adjusted the wristband multiple times for me until it was a good fit. The watch was packed and paid for and I was on my way. People came in to get their old fossil watch’s wrist band adjusted and he was happy to do that too. great place, nice prices, excellent customer service. Definitely would recommend this place. Watches are 39.99 and up.