Integrity Mechanical LLC

My a/​c was not blowing cold air, the indoor temperature was 83 degrees. I called Jason at Integrity and he was here in under an hour to solve the problem. He had the new part in his service truck and fixed it within fifteen minutes. The cost was very fair and I really appreciated his quick response. My a/​c is running great! Thanks Jason!

Fantastic company! They were at my house within 30 minutes of me calling them on a Saturday no less! Very low cost for a weekend and they resolved the issue quickly. I would definitely recommend them for any AC issues as they operate with honesty and integrity at a great price!

FINAL UPDATE
LAST UPDATE:
Jason Wesiberg and Integrity Mechanical are not to be trusted. I don’t say this out of ignorance, I say it out of fact. I made one more request for him to remove my Personal Identifying Information (PII) from his response. His response time-​stamped 11/​30/​2015 10:52am below (an email I have archived by the way):
Mr –redacted-​,
I will not remove your name from the Unilocal review — there is nothing that
says you can write reviews anonymously, so I am helping out others by
letting them know who is writing the reviews.
Since I collected money from you I retain all your information for at
least 7 years as per irs requirements
Have a nice day
–
Jason Wesiberg
Integrity Mechanical LLC
1904 Balsam Way
Round Rock TX 78 665 ph 512−773−4988
TACLA 22151C
=============
That was his response. I then responded with facts on 11/​30/​2015 at 7:30pm…he has never responded and as of this date still has not removed my PII. It is apparently obvious that Integrity is trying to force me to protect my identity by deleting my honest review of their business. Sorry, Integrity, no one holds a gun to my head and blackmails me.
Mr.Wesiberg, I am not asking you to remove your reply, I am asking you to remove my name from your comment.
I am sending you some links to read about Unilocal’s General Guidelines and Terms of Service
Specifically, the bullet point that states
«Privacy: Don’t publicize other people’s private information» (i.e.; my name)
There is even a section that addresses Business Owner Guidelines, the first 3 bullet points mention: attacking reviewers, personal attacks, and disparaging users. You mentioning my name (my private information) could possibly be construed under any of those three categories by any reasonable person.
Let me also refer you to the Unilocal Terms of Service
Section 6, a, ii
«You agree not to…:
Violate any third party’s rights, including… privacy right…»
Due to the length of that contractual statement (and it is rather long), I encourage you to read the initial paragraph at the top of the page that states in part:
«…By accessing or using the Site, you are agreeing to these Terms and concluding a legally binding contract…»
I trust that you now understand my concern and are now ready and willing to remove my name from your comment.
Regards,
–redacted–

Called at least 10 places on Labor Day as our AC wasn’t cooling and it was 100 degrees outside. Integrity was the only one that called me back and they were out there within an hour. Even with their holiday rate, the pricing was very reasonable. They were friendly and took care of the issue, and we’ll be customers of theirs moving forward. Would definitely recommend them!

Had to get a check-​up on my AC for the sale of my home and was recommended to Integrity Mechanical. These guys were very responsive and we got an appointment set up quickly. They arrived on time and finished the job quickly and provided excellent communication during the process. I would definitely recommend these guys!

As luck would have it, my AC unit stopped working over the weekend. Naturally, it would happen on a weekend in Austin when temps during the day were well over 100 degrees. After doing some research over the internet and on Unilocal,I was referred to Ian at Integrity Mechanical. Ian was at the house within 30 minutes and had the problem diagnosed and fixed within 30 minutes at a fair price. Paid extra for the Sunday repair, but it was well worth it to be done with the indoor swelter. Ian was very knowledgeable and provided a lot of good, helpful information about maintaining the unit and making sure it ran efficiently. Would definitely call him again or recommend to friends/​neighbors in the future.

Ian was very professional and kinda good dude. He’s step dad Jason who owns the company was awsome too. AC went out, they got it done, very good guys thank you. And my family thanks you too. Thanks again.

This morning (August/​99° day) when the AC started blowing warm air I did a couple things that have worked in the past and then left to take my grandmother out. I was hoping for a nice cool homecoming. No go there. I tried a few more things and had no luck. By this time the house was 87° and it was @4 p.m. But I started calling around. Jason was able to come right away and replaced both the capacitor and the float switch. He was quick, professional, and his prices were fair.

My AC stopped cooling at the hottest time possible. Called Integrity after another service guy recommended Jason, and he was at my house and had the AC working within an hour of my call. Amazing! Will totally use them again.

Our AC all of sudden decided not to cool this afternoon during the hottest part of the day. We called one well-​reviewed company near our home but he wasn’t able to come out today so he recommended Integrity Mechanical. My husband was still making the call when I left for an appointment but about 1 ½ hours later I received a text letting me know the AC was fixed. Yay! Ian was very efficient and honest and we would recommend him to others. Thanks for a job well done!

A/​C stopped working… called Ian at 2pm on a Friday afternoon, he was here by 3pm, and problem was fixed by 3:30pm. Couldn’t be more pleased! Would definitely recommend!

I had some leaking coming from my upstairs AC unit that was causing some discoloration on the downstairs ceiling. I called on a Friday and Ian was able to come out the next Monday. He was really efficient in diagnosing the cause of the leak and also making sure that the installers had wired everything correctly (a worry since they have gone out of business in the last year). He walked me through the drainage (not intuitive) and how to prevent buildup going forward.
The price was very reasonable and he was out in less than an hour. I’d highly recommend Integrity.

Ian came out to work on my AC over the weekend as our Nest thermostats reported no power. Before calling, I checked many of the usual troubleshooting (breakers, water level shutoff, etc.) and had diagnosed the problem. I called them because I didn’t quite feel comfortable changing out transformers with the AC unit.
He was prompt and did a thorough job diagnosing the problem. He came to the same conclusion as I but noticed a design problem with the way it was first installed. He gave me honest answers about how to maintain the AC and when you actually need to have your unit serviced. Being a professional, he also check the whole system to make sure there were no additional looming problems.
If it wasn’t for parts unavailability on weekends, we would have had the AC up and running with in three hours of me placing my initial call. I will call them again the next time I have a problem.

I have worked with integrity on multiple occasions. Not only for my personal property, but also recommended them to my clients. They are honest and fair and provide great service.

Our AC went out and I was both expecting guests and just plain tired of trying to get stuff done in the stuffy house without AC. I had already made a few calls with no luck getting anyone able to come out. Another highly rated AC repair business recommended this one. It’s hard to find people who will come out on a Sunday, much less on short notice, so I was happy to agree to overtime and a minimum. It turned out that the amount charged was very reasonable, much less than I had expected, so points there. Ian got the job done pretty quickly.
But I can’t quite go as far as «A-​OK» (the three star rating description) because he had more attitude than I’d normally put up with from someone I hired to do a job. I kind of felt stuck with it because a) I really, really wanted the AC fixed and b) I’d had a rough day already, and, having agreed ahead of time to minimum fees, knew I’d have zero energy for the ensuing hassle if I lost my temper and said «get the heck out,» or did anything worse.
I have pretty strong opinions about customer service. I think there’s a right way and a wrong way to talk to people, in general, and to the people who hire you in particular, and to me it wouldn’t be an honest review if I didn’t rate on all aspects of a service, not just whether the job got done.

Integrity is an honest company that knows their stuff. I’ve used them for AC repairs in the past, and was always happy with the service. When the time came to replace a system that was well beyond its useful life, they came through with same day installation, and a price that was over $ 1000 less than the other company that I had quote it, and this was for a system that was more efficient than the one quoted by the other guys. Highly recommended!