Lammes Candies Since 1885

Was a regular customer. Would call ahead and Shelly would always go above and beyond to be sure I could swing by and get what I wanted in a hurry. She would even stay later for me if I was running late because of traffic. All I ever had to do was call, come in and pay and go on my way. Well, guess that was her way of giving exceptional customer service. I hadn’t been in for a while and was travelling to my Momma’s in Louisiana and wanted to bring her some Chocolate so I called and asked for Shelly and was told she had been let go. Asked if I could place my order for pick up and the girl that answered said she couldn’t do that but would help when I got in the store. Very disappointed not only because Shelly wasn’t there (and the gals that worked along side her), but because the customer service just wasn’t there any more. By the time I got there at 5:30 the store had already closed and they didn’t answer the phone. I have since found a new place to go in Georgetown.

My dad has always brought back the longhorn candies from here and I was excited to go to a Lemmes shop. The ladies seemed bored and not willing to go out of their way to make suggestions. I hesitantly bought what I wanted but would have bought more. Sorry to come into your shop and actually try to purchase something.

I can’t come to Austin without stopping by here and picking up some Pecan Pralines. They are the best, hands down. If you plan on munching on them or sharing it’s cheaper to get them individually wrapped then the box set. They also have Habanero Pecan Pralines for the distinguished fire eater, if that’s your thing.
The lady behind the counter was kinda pushy. She offered to start wrapping our chocolate gift boxes, which I thought was sweet… until she shouted out a total to me and I wasn’t even done looking around. R-​U-​D (RUDE!). lol I guess that meant my visit should be concluded. Talk about whack customer service. Mental note to self: Go do a different Lammes Candies next time.
Four stars for the candy but dock a star for poor customer service.

Available on a limited basis, the chocolate covered strawberries are worth the trip.

lovee the local candy :) truffles yummy