Walgreens

Friday night at the end of the workweek and I really don’t want to be in a store looking for toilet paper for my health code however this is the circumstances of what is going on right now. So I walk into this store and see that the products I’m looking for I just made perfectly in front of the store and I did not have to walk far that was extremely helpful and nice that the exact products that were on sale that I was going for where in the front of the store. However I am going to write this review how the manager and speak to whomever I need to to get this point across as the customer service was the worst I have ever seen! The person at the front cashier did not understand how to do the discount Fershaw I had to ask him to go back so I can put in my customer rewards number as he skipped that portion I patiently waited for him to go back put in my number and still there was one more discount that was supposed to be given and he did not know how to do this. So I waited and still I paid without the extra discount as I was leaving the store I decided I should ask so I can understand how these work, he cannot help me it was going to give me money from the cash drawer just so I can leave I didn’t want to do that I want to understand the process so another lady helps mean she doesn’t understand the process either. So a gentleman comes up from behind them how I did not know he was the manager was very rude to his employee did not want to help me as the customer, was so rude and actually giving me the discount throwing things and pushing things around that my keys fell to the floor he did not stop to it knowledge it nor apologize. Gave me the money did not look at me and walked away and was extremely rude during the whole process I do not understand how management is supposed to be this way towards somebody.

Love this store. Everyone is always friendly. The pharmacist was very helpful, and treated me with respect. She explained side affects and offered other options. No waiting at all. Easy to find exactly what I needed.

Horrible customer service! This is the fourth time I have come to the front cashier and been told I have check out at the beauty counter! I refused and she came to help me at the front counter. I asked why they never have anyone at the front counter and was told that is their policy and they are told to do this. At that time I asked for the manager and Brent comes over. I told him I felt this was bad customer service at which point he have me an attitude. And said «it’s not that far only a few steps» I then asked for the corporate office number and he says «it’s on your receipt.» I told him I’d like him to write it down along with the district managers name. He did but not without first telling me there was no point in calling because it would just come back to him as he is the manager. So I call the corporate number and am told that he is not the GM. Big surprise! I make my complaint and call the store to let them know that I will be calling The GM on Monday and that I do not appreciate the way I was treated. I will not shop here again. I am the customer and should be treated with respect. There is no excuse for bad customer service! Customers are choosing to spend their hard earned money at your store and can go elsewhere! Beyond inexcusable!

My 5 year old daughter had the flu and her doctor called in her prescription (Tamiflu) which I never picked up because she was feeling better. A week later my daughter had an ear infection (apparently common after having the flu) and a different doctor faxed the prescription (amoxicillin-​antibiotics) to Walgreens. In addition, the doctor gave a hard copy of the prescription to my husband. My husband gave the pharmacist (Mar-​just know the first name) the hard copy prescription for Amocillan and his insurance card. My husband arrives at the house with Tamiflu only (last week’s prescription for her flu) which was not on the prescription paper he provided to the pharmacist. They gave him the wrong medicine.
I understand that in the computer it still indicated Tamiflu because it was never picked up BUT my husband had a hard copy prescription to pick up Amoxicillin which he gave Mar (pharmacist.) Walgreen’s pharmacy was closed already when I realized this mistake. My daughter was crying all night because of the pain and I didn’t have the antibiotics that I should have had if Mar would have looked at the hard copy prescription.
I went to the pharmacy as soon as they open and guess who was there… Mar the pharmacist, which makes me wonder if she works the 12 hrs. that the pharmacy is open which could explain her mistake due to exhaustion. To make matters worse, she never apologized, was rude about the situation, and kept questioning me if «I actually saw the doctor give my husband a prescription» because she denies that my husband gave her a prescription.
If you decide to go to this pharmacy, just make sure you check that you are leaving with the correct medication.
I almost forgot… The pharmacy manager (she needed him to auth. refund) was there and heard everything and never approached, apologized, and/​or helped the situation.

I regretfully have to move to cvs, the difference in customer service was noticeable on day one! This Walgreens pharmacy at this location has always been helpful and quick! Unique that works in the store is really kind! She gets 5 stars for customer service!!!

I have to rave about Unique!!! I love this cashier! This Walgreens is conveniently located to my place of residence so if I ever need to make a quick stop for something I do not hesitate to stop here. Unique has been my cashier the last couple of times I’ve stopped in and I’ve left a very happy customer. Her friendly attitude will keep me coming back to this Walgreens for sure.

Love this Walgreens. One of the cashiers, Unique, is a real standout. Helpful, personable, really makes you feel welcome & remembers you. Walgreens — especially this one — is a go-​to place for a couple items without having to brave the parking lot and crowds at the semi-​nearby HEB+. Efficient checkout. Good pharmacy & pharmacists. I actually like going here. Like every other Walgreens, really crappy selection of magazines and books (which is a disappointment, as those are products I like to go to this kind of a store to pick up.) Big fan of this location, and I like Walgreens in general.