Walgreens

I saw some of the bad reviews and must say, my experience was far from any of those — This pharmacy ROCKS — we drove here from CVS because they would not fill my daughters prescription immediately. Wal-​greens stepped up to the plate and knew we were in an emergency situation and could tell we needed help. My daughter was in tears after surgery and they filled her prescription right then and there and wished her a speedy recovery. My husband already used this pharmacy but I have been a procrastinator on switching all our family over but after today, our whole family will be using this Wal-​greens. Thank you for stepping up to the plate and taking care of your customers! I have no idea why Unilocal does not share all the positive reviews on this Wal-​greens as there are many of them under other reviews not recommended. I think Unilocal needs a better system!

Associate at cosmetics dept is Awesome! Very helpful all the time. She knows her makeup and even offers coupons if she has them. Will always go there for makeup.

WORST PHARMACY SERVICE of any Walgreens location I’ve ever dealt with. Hours are very limited, drive through is extremely slow, staff often seems to have a lack of knowledge about medications and their own internal processes.
I’ve had my auto refills missed. I’ve been told 3 times that I had refills left when I didn’t causing me to scramble for a last minute doctor appt, miss work, and go days without my medications. On other instances they didn’t order my meds causing them to be out of stock when I’m due for automatic refill.
How is this type of service possible? How can a business with such a huge impact on peoples health be so disorganized and provide such terrible service? I’ve used Walgreens as long as I can remember and never had this issue. I would strongly urge anyone with reasonable options to use a different location to do so!

Horrible experience at Walgreens pharmacy this evening. I got to the drive-​thru at 5:55 PM to get a prescription, knowing that the pharmacy closes at 6:00, but it was already closed! I quickly parked and went inside hoping to find the pharmacy counter still open, which it was. I saw 4 pharmacy staff, including 2 managers, Shawn and Chrystal, and 3 customers in line or being served. After a couple of minutes a pharmacy tech, a girl with pretty long dark hair, start working on my check out. She asked for name and day of birth, picked up the package from the bin, asked to confirm my address, and started the payment process. At this point she realized that her cash register was already closed, so she told me to wait for the only open cash register next to her. That was where Shawn was working. After a few minutes, Shawn picked up my package, and started the payment transaction again. He asked to enter the 4 last digits of my phone on the pin pad, which I did. Then he asked to repeat my address. I explained that I had already gone through the verification process once, and I had just confirmed my phone number, so I really did not think it was necessary to make me repeat it one more time. Chrystal, who had just being standing there the whole time, literally screamed at me: «IF YOU DON’T REPEAT YOUR ADDRESS WE ARE NOT GOING TO GIVE YOU YOUR MEDICATION AND THAT’S IT». Shawn started to take the package away from the counter so I repeated the address. This was so not like Walgreen’s and I was treated with such disrespect that started listing all the things that were going on wrong, such as closing the drive-​thru before 6 PM. Chrystal said «YOU SHOULD NOT WAIT UNTIL THE LAST MINUTE TO COME GET YOUR MEDS. EVEN THOUGH YOU GOT HERE BEFORE 6, IT’S NOW 6:10. I was embarrassed about how she treated me, as others could hear her talking down to me like that, it was so, so disrespectful. Shawn, the other manager, did not even look me in the eye, and kept his head down like he did not want to be part of this. I tried once more to tell Chrystal that her pharmacy clock must be wrong (it was just 6:07 on my cell, minutes after she told me was already 6:10) but she just walked away, telling me «YOU ARE SO INAPPROPRIATE, GET OUT OF MY FACE…» I did lose my patience and told her that she was in the wrong line of work. Customer service requires empathy, respect, and patience. I should have repeated my address for the second time when asked, even though I thought was unnecessary but I was already frustrated. I understand the need for verification, and following procedures, but sometimes it just creates a burden where it is not needed. Chrystal and Shawn did not do ANYTHING constructive to resolve the situation or to address my complaints. Their message to me was: «if you want your medication, do what I say». I did not feel like a customer, I felt like I was a nuisance to them.

Took back chunky baby Walgreens brand Advil and the manager said too much had been used and they wouldn’t do anything about it. They told is not to use it. I paid $ 8 for chunky medicine. Thanks manager for caring so much about your customers, their children and our business. We have reoccurring prescriptions and other normal business that we will take elsewhere. Hope your lack of care was worth losing longtime customers lady.

I have never had good customer service at this Walgreens Pharmacy. Sadly, I would dare to compare the level of customer service here to the Walmart Pharmacy. Nothing is never done when promised, I ALWAYS have to press the call button to get someone to even come to the drive through and at my visit today, they had the audacity to ask me to pull back around because someone pulled up behind me even though there was a fully functioning second lane. The only reason I have been going to this particular Walgreens is because my doctor has sent my prescriptions here by accident instead of the one at Palm Valley and Red Bud. I will be calling my doctor’s office immediately to remedy that problem so I never have to deal with these unpersonable, rude, lazy pharmacy techs that don’t give a crap about their patients. I will say the actual pharmacist seems pretty nice, but the other staff needs a reality check or they need to be replaced. Working in a pharmacy means you need to have good customer service skills, especially because people generally are not feeling well to begin with when they have to pick up medication, and these people do not have any customer service skills whatsoever!!!

When it comes to drugstores, I’m in Walgreens’ corner. I know CVS is bigger and more modern, but there’s just an intangible quality that I prefer.
This Walgreens recently underwent a nice makeover inside and it is very clean. The times I have been, I haven’t had to wait a long time to check out.
Yesterday, I needed to get some photos developed in the Photo Lab. The gentleman working there went ahead and pushed them through while I waited. Great customer service!