Zales the Diamond Store

Pros: So I went there to buy my fiancée’s engagement ring after shopping around for a bit at a few other jewlers. Marsha was the first person to greet me there. She was extremely helpful with picking out a perfect style within the price range of what I was looking for. She went above an beyond on helping me pick out the perfect ring and we ended up buying a ring for myself and a necklace for my niece from her after the fact. In all we spent a considerable amount of money just because of her awesome personality and patience to talk about the items that we were interested in. If you go there I would suggest on choosing her as the rep. to help you.
Cons: So the ring that my fiancée bought for me needed to be size again to after the first sizing from the purchase. We had an estimate time to be back to us within 2 weeks. Which was May 16^th. A person named Gabriel helped out with getting that done. So on May 17^th we called to check the status of our ring. A rep told us that it was still out for sizing, mind you that we dropped it off to get sized around May 6−8^th time frame. Fast forward to June 1^st we got the call to that our ring was ready. So we show up after work to pick it up said it was ok and left. Next day I noticed the ring was still the same size as before. Since this is my first ring I failed to check the size before I left (rookie mistake). But at the same time the rep failed to verify the size as well. So my fiancée calls to complain that after almost 3 – 4 weeks of having the ring for sizing that it wasn’t sized at all or properly. The person that answered the phone which is the manager Gabriel did not show any customer focus on the phone call, didn’t bother to offer for us to come in to have it checked, pretty much seemed like he didn’t care about the ring not getting properly sized. He blatantly lacked any kind of sympathy towards our complaint. For repeat customers, I feel like I will not go back for any business over there if we were treated that way.
So in all, we had a great experience at first but one bad apple pretty much ruined it for us. I mean if the «Manager» of that store lacks compassion to his repeat customers that will eventually trickle down to the people that work under him. I do appreciate Marsha for her excellent customer service but I don’t see myself going back there anytime soon.

Be careful with this place. They are not honest. Last time i was there, a hispanic, light skin, long hair added protection to my receipt wo letting me know. I came back and inquired about it and she said that she had forgotten to ask. Then the guy who adjusted my watch damaged the item so badly that i had to return it. Horrible experience and definitely not comeing back.

Came in 5 months ago to buy my 6 yr old some earrings, I went ahead and purchased the warranty because I new that a rough housing child eventually something would break and they did, post broke off obe… I brought them in for repair, with NO HASSLE at all… she will have her earrings back in a couple of weeks
WILL DEFINITELY BE BACK AND RECOMMEND ZALES!!!

Terrible experience! Please stay away… Like many reviews state, I walked in, nobody greeted me. I walked around for about 2 minutes then I asked a lady there to help me. With an attitude of «you’re bothering me»…I’m talking top negative attitude with ZERO help (I’m a man with minimal knowledge in the jewelry department). You would think they tell them to expect people like me in the holidays but I guess that girl missed that day :)…Long story short, I asked the lady if there were another jewelry store there, she mentioned Kay Jewelers where happily spent $ 700. Stay awaayyyyyy…

Repeatedly dissappointed with the quality of jewelry here. Maybe its just the ring I picked out but spending over $ 3000 for an engagment ring that continues to lose diamonds with no added wear or tear from my wife is very frustrating. Also the fact that it takes them up to 3 weeks sometimes to get it back, without being perminently fixed, from repairs is unnacceptable. Also bought MY wedding ring there (reason I gave 2 stars instead of 1), which is fine buts its hard to mess up a plain tungston band. Customer service is mediocre as well. The employees just go through the motion. GO ELSEWHERE FOLKS.

I thought I would try a different Zales in hopes of getting better service but that was not the case, this place seems to get worse no matter which one you go to. The only reason I even go is to service rings that have already been purchased otherwise I haveno use for this place, horrible!

My experience with this place was terrible. First of all when I arrived no one greeted me at all. There were only two people working and they were both with customers, but the only thing I got upon arrival was both of them looking up at me and then ignoring me. I let that one go and began looking around to wait for someone to finish and acknowledge me. Well, after about fifteen minutes one of the salespersons finished up with his client and then proceeded to continue to ignore me and continued to wipe down a display case and stare out the window. It wasn’t until he was finished wiping down the glass and figuring that I wasn’t going anywhere until he acknowledged me and came over to see if I needed help.
I let him know what I was looking for and we began looking through some of the cases. I guess after awhile he got tired of me and said that there were more items in the clearance section and walked away (there was no other customers for him to help). After that I walked out and will never return.
I was ready to spend some money that day even though he may not have thought so based on what I was looking for (Garnets) or the way I was dressed (T-​Shirt and shorts). I guess he judged that I was only worthy of the clearance section and wanted to waste no more time with me. Well, I took my cash and my business elsewhere and got my anniversary gift at a place that actually has customer service.

I’m a jewelry connoisseur, if I do say so myself.
I even own a tanzanite ring — and I’m watching as my .75 carats will eventually double or triple in value!
That being said, the first time I walked into Zales in Round Rock, I was just trying to escape the rain. As luck had it, for them as much as me, I was also looking for an engagement ring. See, my now husband loves me enough to know that I needed to be a part of picking said ring. My best friend and I sat down in front of the engagement rings and played dumb.
I am completely educated in diamonds. I know more than just the 5 C’s (certification being the 5^th C most people overlook).
I was pleasantly surprised that not only were the sales ladies well educated, as well, but they weren’t trying to car salesmen me into getting the wrong items.
When I explained I wanted a 1 — 1.5 carat princess-​cut diamond in a mid-​grade color with excellent cut and decent clarity that had an estate feel, they showed me one specific ring. I kept looking at others and in the end, I went home to tell my now husband he had a great place to look for engagement rings.
When I brought him back, I showed him all the options they showed me. The sales ladies never told him their opinion and let him make the decision on his own. In the end, he chose that same first ring they showed me. Man, could they read me, huh?
I ended up with 2 carats of tw diamonds — a 1.25 carat center stone. It’s a beautiful ring and I’m truly inspired by its craftsmanship.
They talked us into getting the lifetime coverage and it has already come in handy. My photographer dropped my ring during an engagement shoot and a small side diamond fell out. The coverage covers the replacement at no additional cost. It also means lifetime cleanings, it covers coating the inside in rhodium since I have a sensitivity to gold apparently. And, if I ever want to upgrade, they buy back my current ring at the value I paid for it.
They also were honest about my choice of metal. I like the shine of white gold more, but thought platinum would be better. And, in all honesty, platinum would’ve made them more money. They talked me out of getting a platinum ring because it wouldn’t have the shine of white gold. They let me know my ring had platinum fixtures, which mattered more in the end.
We picked out my husband’s wedding bands and two small additional, complimentary bands for my ring. The process was painless for me, but my husband had to have his special ordered.
When they saw my husband was in the military (his ID) they told us they could offer us an additional 10% off and said we could stack the discount if we did their same-​as-​cash financing. We were planning on paying for all the rings that day, but 20% off already discounted rings was too good to be true.
Since then:
We went back shortly after that to get a ruby and diamond cocktail ring, a pillow-​cut black onyx with diamonds, a set of emerald and diamond earrings, ring and necklace and a pair of earrings for a friend.
The service has always been excellent.
When we recently bought the onyx (my husband’s wedding present for me) and the emerald and diamond set (his Valentine’s Day gift for me), they gave us 10% off — which was great. Well, two days after that. they had an unexpected sale offered by corporate. Our sales lady called my husband and told him and then sent him a check refund for the extra money the sale saved us. She didn’t have to, but that just goes to show how great this store truly is.
I promise you, if you want beautiful jewelry at a great price, go to Zales.