The Shower Shop

The folks at the shower shop are extremely dedicated to providing customers with the highest quality and service. Joey and Cindy truly care about their customers — I can personally attest to that!

Maybe our little job was not big enough or important enough for The Shower Shop to care about.
We were told by the salesman that it would be 4 weeks to installation. We were not told the 4 weeks would be until shower installation only and that the glass would not be ordered until after that. In total our tub to shower conversion took 4 months!!!
It was 10 weeks before they started installation (NOT 4 weeks), 4 days until shower installation was completed, 3 more weeks until the glass was installed, and 2 more weeks before the final piece was installed and the job completed.
Half the total cost ($ 3,000+) was charged to our account 2 weeks after our order was placed — 2 months before installation was started and 3 months before the shower was usable. The other half was charged 4 weeks before the shower was usable. They covered much of the room with plastic but the demolition still left a thick coat of dust all over the bathroom and adjoining bedroom, which they did not clean up. Customer service was terrible. We would call the office to try to find out when something was going to happen and be told that an owner would call us back. When no one called we would call again and be told the same thing. This happened several times.
Individually, the men who did the installations were professional and, finally, the shower is unable and looks great. The quote from the Shower Shop was much less than our quotes from other companies — all using Onyx materials. I guess you get what you pay for. Buyer beware.

Sitting outside their office for my scheduled appointment that was 20 minutes ago. They cannot even show you to their own office at the time they scheduled and confirmed. Nor have they called me back. Guess I will take my business elsewhere.. If they can’t show up to do the consultation I hate to see what would happen when actual work is contracted..

If you need bad customer service, Joey is your man. If you need sub par work, Joey is your man. We had our master bath remodeled (we did demo) in our master bath. We installed our cabinets and the counter tops. Joey installed tub, frameless shower (and tiled it), two sinks w/​faucets, installed toilet and tiled the bathroom floor. Sound good? Well… the glass on the frameless shower doesn’t line up when closing door. The caulking around tub is not sealed. One of the sinks still drips. Oh did I mention the floor tile job? 4k to lay down less than 50 tiles… and WE bought the tile! Try getting someone to come out and do repairs under the warranty. We have called and called. We get the «someone will call you in 72 hours» response. No one ever calls. So again remember Joey for your next bathroom remodel job.