Avis

Love the staff here. Ask for Haadi. I m a regular here and he is always great. Great cars and customer service.

First the good stuff: quality staff overall, hard workers, very busy but handle themselves well. Selection of different vehicles is solid, many different brands, sizes, etc. Good location in relation to Royal Oak customers.
Here’s the tough stuff: store interior & exterior is pretty ratty. needs a major upgrade.
No on site carwash therefore you will not receive a clean vehicle, although interior is normally in decent shape.
Car selection is good as mentioned but many times the units are in need of service & you cannot rent.

Unfortunately a few weeks back my car got totaled and I made the horrible mistake of renting a car through this location. When I went to pick up the car, I asked for the least expensive vehicle option available and the lady working told me that I could have a Nissan Xterra at the same price as the compact cars available.
The Nissan was given to me completely unwashed with cigarette burns on the interior. It also reeked of pot; I’m from Colorado where pot is legal so that’s one smell I can always pick up on. The brakes were really squeeky but I gave it the benefit of the doubt since the roads were pretty icy for a couple days and I wasn’t sure how the car was supposed to drive.
I only thought I would have the car for 2 – 3 days but once I found out I would need the rental for an extended period, I called Avis to ask about long term deals. I was told that a monthly rate or long term rental rate wouldn’t be worth getting since the «deal» I was getting would save me money. I called the location for several days in a row to try to discuss long term rental options and was put on hold for 20 minutes, asked to ‘call back in an hour because he was too busy with other customers.” I couldn’t make it into the location before their 6 pm closing time and spent 3 days trying to call them to work something out.
I returned the car 11 days later and paid $ 540 total for the rental. What an insane ripoff; online rates for longterm rentals were significantly less expensive.
If you want:
— to be insanely overcharged for a car rental
— deal with staff who are vague and dodgy with all questions related to billing
— be given a filthy vehicle in need of a tune-​up
— be placed on hold for 20 minutes each time you call
Then this is your place to rent a car.

I imagine Nike shoe factories have a nicer interior than this… But don’t mind that. After after an hour on the phone with my bank trying to get my debit card accepted by the spawn of satan at the front desk I took an über to hertz. At least you’re out of that hell hole and its a scenic drive down woodward to hertz

Would never recommend this place. Says they open at 8 and they didn’t open til 830 as the employee was sitting In the back. Very rude and just didn’t care. Awful service and attitude here. Go anywhere else but here.

Can I use ZERO star for this place?
I came to visit a friend and it was the first time for me to rent from Avis and the last time (due to bad costumer care that I had)
1– the person was rude and he did not have any information about reserving in Costco travel and paying in American Express and when I was telling him he refused to listen to me and I had to call the company to convince him that I’m saying the truth.
2– I reserved the dirtiest car that I ever drove in my life (going to add picture and prove it)
3– after doing a complain about this in the main office of Avis, they guy from this place called me saying and I quote «why did you complain about me, I was so nice and I answered all your question» really??? Yes he answered them after a 15 minutes phone call with American Express.
4– the guy that I was dealing with called Frank;meanwhile, when I returned the car the other guy helped me and he was nice.
5– after driving for 10 minutes the light of oil change turn on.

I checked out car rental prices for Avis online before going into this location. Online I was quoted $ 250 for the duration of the rental, from this location.
When I went into the rental office I told the young man at the desk I wanted the cheapest rental they had. He gave me a price of $ 350. After telling him I had checked prices online he questioned if the Internet price was for his location. After telling him, yes, $ 250 was for his location, he changed his story and said «Ohh well that price is for the smallest car option.» Really dude?! Did I ask for a specific size? No. No I did not.
In the end I got the $ 250 price but I really hate being lied to. If I ask for the cheapest option I expect to be given the cheapest option.
When I returned the car there was a young woman working and she was very kind and made the return a pleasant experience.

Use enterprise! The guy who runs this place is an idiot