Avis Rent A Car

An employee of mine got a verbal quote from a manager at this location. When we arrived the price had gone up and the woman there got the manager on the phone. He refused to talk to my employee regarding the price change that had occurred. Very shady operation 4 Royal Oak.
The same manager told me at one time that they can charge anything they want for their vehicles and that is depends on demand and supply. I would think that that would be reasonable if this wasn’t a franchise store. There are rates that Avis advertises and that I believe their franchisees need honor. Not so here! The manager told me he had rented a high in car for 3 or $ 400 a day. I think they should have their franchise revoked. If you have to do business with these clowns be sure that you get a written quote emailed to you. We ended up going down to Hertz in Huntington Woods and I’ve always got good service there.

DO NOT EVER RELY ON AVIS!!!
I don’t even know where to begin. My husband and I were responsible for
hosting a bachelor and bachelorette party on June 20^th, 2015. I called
and rented a 12 passenger van in April 2015 and my husband called a few weeks later and also rented a 12 passenger van. We both called back 2 or so times to verify the details/​ask about insurance. My husband received a conformation email for both vehicles on June 18^th,
2015. We both had a pick up time at noon on June 20^th, 2015. We arrive at Avis located at Avis at said time. Upon entering, a gentleman named Ahmid (spelling?) asked what he could do for us. We told him that we were there to pick up our 2 reserved twelve passenger vans. He quickly replied with «Ohh…Yeah…We don’t
have those vans… You see my lot? It’s empty» So I proceeded to ask when
the vans would be available as we are on time limit and had to leave for
the parties shortly. In which he replied «Yeah, we tried contacting Avis
last night to get cars but my lot is empty. I have 36 cars going out
today and none showed up». After going back and fourth demanding answers, he literally had none. It was now approaching 1:00p.m. so his best suggestion was to call around
and hope another rental place would have 12 passenger vans available. In the meantime, my husband contacts Avis’ 800 number and is looking for
a better answer and for the two vans that were desperately needed. He
spoke to a women and her reply was «Well if the people who had rented
out the vans keep them past their due date then we are able to charge
them more money to keep them so I am sorry but we make
more money on those customers» and literally didn’t even attempt to
resolve or help him. We had literally an hour to make alternative arrangements for 24 people.
I emailed Avis a half a dozen times and every single time, I received a canned email back as their response. They offered to send me a gift certificate for a ¼ of the cost of one van to use at their location again. I certainly would never ever accept that as I will NEVER use Avis again.
I strongly advice using Hertz or another reliable company. Avis is not reliable whatsoever and didn’t even attempt to resolve these major issues we had.