FedEx Office Print & Ship Center

I was so impressed by the service at this office, better then any other FedEx I’ve been to yet. Kathy, the manager went above and beyond for me to meet a very quick turn around deadline on 50 spiral bound and laminated books and was very accommodating to all my nit picky needs. She even stayed after her work hours to finish something I needed to bring to work the next morning. I wish I had service like this every time, I could not have been more pleased. I will continue to use this office for many future projects.

This place is always busy! But for good reason… they do a great job.
I trust them with all of my presentations, resumes, and other printing needs. Today there were some unruly/​impatient people waiting, and I had the pleasure to witness FedEx employee Steven handle everything with grace and charm.
Very professional and kind. He even gave me nice feedback on my presentation, (he could probably tell I was a little nervous) and it made me feel better.

Absolutely terrible. One person working who could care less if anyone was helped. I needed to use their computer to print something and the computer was too slow to load my file… and you pay around 0.30 cents a minute. Overall, I spent money and wasn’t able to print my file. I just left instead of figuring out a different way to print it because I was so appalled at the service. Will never come back.

A 45 minute wait for a prepackaged shipment.
I’ve been there 3 times, and this place is the worst.

I had a poster I had to copy. I called them and gave them the size, because I wasn’t sure if they could copy something that big. They said they could, so I said okay be there soon. I get there 20 mins later and the lady said the copy machine for that size is broken. I said I just called 20 mins ago and I told the lady the size and she never mentioned it was broken. Waste of my time driving there for nothing.

It’s the closest FedEx store to me but I wish there was another one. They are very slow. Parking is difficult and it is very small and tight.

While most are nice and knowledgable. They take forever! Add coins to your meter and don’t think it will take 15 minutes…

I’ve rarely given anybody a bad review unless They’ve done something really egregious. Well the shipping Nazis at FedEx Kinko’s have done that. And they’ve done it on every occasion I’ve had to go there. They can barely be bothered to help you and it’s like you’re inconveniencing them by even being there. And they question every single thing that you do or have prepared. It is unbelievable. Something that would take 2 ½ minutes at any other FedEx Kinko’s takes an hour there and that’s after they finally got around to waiting on you. I will never ever make the mistake of going there ever again.

Save some time and walk your package to your desired destination. The slowest service ever. To be fair there was only one employee working but HIRE MORE PEOPLE. Faxing a document is just as slow because of the one guy behind the counter. There are 2 copy machines but one is broken so buy a printer/​fax machine and get some running shoes and your in business.

I don’t normally write bad reviews but I have to say… Something is UP with the staff at this place. I don’t know what it is, but you know you’re doing something wrong when you make the post office look good. They’re surly, condescending, reluctant to help, and SLOOOWWWW, as if you’re inconveniencing them personally by asking them to do their jobs.
I’m a really patient, polite person but I left this place ANGRY both times I’ve been in. Seriously guys, lighten up.

There must be a special place in heaven for FedEx employees. I have been to this location 5 times, each time with a different and equally idiotic question or request. Each time, Amanda has gone above and beyond to solve my problem with a smile on her face and friendly conversation WHILE she gets it done – no time wasted, feels like seconds and I’m out the door and on my way. Today I shipped a giant box, my print at home label was done incorrectly, and I was missing packing materials… never fear, Amanda took care of it all in a snap. Thank you!

What a joke. I called them to find out the prices of their «flat rate» envelopes similar to the post office. I Told the customer service rep the size of the envelope I needed, and she couldn’t give me the rate. She said that I have to come in and give her the package and the address, that «is a flat rate, but she can’t give me that rate until I come into the store.»
Stupid. I’ll take my package to USPS.

At the last minute I found it necessary to have a photo laden Word document printed. I found the FedEx online printing website, uploaded my document, selected paper quality, and sent my document into the oblivion that is the Web. I selected to pick up my document at this location even with all the crying about the parking. It was a breeze! I found a spot right out front and went in to be greeted by a smiling employee. I gave her my name and she pulled out the completed document which I reviewed and accepted. A great experience considering I was under a short deadline.

I wouldn’t normally write a review about an office print &ship, but the past two times I’ve been in this office, I’ve had particularly bad experiences.
The machines I’ve used are always broken in some capacity. The staff is very friendly and helpful, but often understaffed and overwhelmed. Which means what should be a 15 minute trip can end up taking over an hour.
Drive a bit further and go somewhere else.

You know, I don’t really like negative reviews, but today was the last aggravating experience for me and our company at FedEx Kinko’s in downtown Royal Oak.
First the store is always very hot, what’s up with that? Beyond being uncomfortable, the staff, at least the day staff are flippant and not so nice. I needed to send a package via overnight, and needed some help with the paper work. Not her job she said, go to UPS if you want where you last sent something to be remembered, which is promptly what I did. I drove ten minutes away, on an afternoon I was pretty busy for a much enhanced experience at the UPS Store.
Are we a major customer, nope, but we do several print jobs a month with our small business, which UPS seems pretty happy to pick up. It is a great lesson in how a bad employee can chase folks away.
Good Bye FedEx Kinko’s

I make no bones about the fact that I’m not a very smart person (and I would claim that very same thing about 90% of the population… «Hey you, shaking your head at me… yeah you! Wake up call, you’re dumb just like the rest of us.»
We’ve each got our own talents, whether it’s creativity with a pencil or a piano or in the development of a Macbook… we can’t all hold the blanket title of being «smart.»
Hell, 95% of the things I use in my everyday life were invented by someone smarter than me.
I watch tv and I eat bad food.
Bromance rules.
Suck it.
Other weaknesses… you ask?
Paperwork and organization (amongst many) ranks at the top of the list. If I could sum it up in one sentence;
The details make me wanna rip my hairs out one by one and swallow them individually while they get caught in my throat and I attempt to choke them out with a long scratchy fingernail that’s drawing blood on the back of my tongue mixing with the hair while I continue to pull other hairs out with my other hand and feed them into the same mouth I am trying to pull the other hairs out of.
Thank god for the Fedex in Royal Oak. They get all my faxes sent, my copies made, provide me with all the little crappy office supplies I could ever want (whoever invented the paper clip needs to rot in hell) and it’s got a nice little fedex delivery service, all right down the road from where I live.
And they have stayed open and rushed packages through on multiple occasions so that I could make the late delivery! This is a small business owner who knows how to get it right.
It gets –1 star for the lack of parking, but is that fair to them? They’re on Main Street, in a great location for a business… but I have to find parking and then carry my package and sometimes that can be a hassle (pst! sometimes I park in the alley behind the building, but don’t tell the dps).
I don’t know, life’s a bitch, I guess.