Runnemede

They did a phenomenal job on my oil to gas conversion and installing a new hot water heater /​furnace system. Wish I could give this company 6 stars. I have had a couple issues since and they have come out no charge. I was prompted to leave a good review because I called them yesterday due to a leaking seal which leaked water all over my basement. When I called to let them know, they were out literally within a couple hours, fixed the part, and also shop vaced my entire basement for me. THANK YOU!

I found a new home to purchase and called this company and spoke with Kevin. We had a conversation about what needed to be inspected and replaced in this home in order to get my CO, as I had already paid for a home inspection. An appointment was made for the following week. On the day before the appointment, Kevin called to confirm and it was only then that he stated there would be a $ 200.00 fee just for him to step inside the house. This was never mentioned during his sales pitch, ever. I asked if that fee would be deducted from the costs of the work, and he said no. So, immediately I was going to be robbed for $ 200.00 no matter what. I told him there are lots of companies who would like to have business and offer free estimates. It was then that he got totally obnoxious and told me «I’ll get what I pay for.» and hung up on me. So, because the fees were never disclosed, I had to hire someone else, and I’m so glad I did. I did get a free estimate from a nice person. Then, I went on line and read so many negative reviews about Runnemede Plumbing. This company can only pull this trick for so long, before someone stops them. But for now, it looks like I really dodged a bullet on this one!!! Steer clear. Very shady sales tactics, disgruntled employees, hidden fees, rude staff and hundred to just show up. There are so many plumbers out there… don’t settle for this nonsense.

A smoking outlet replaced last week and a breaker switch. The technician Sean showed me pictures of my electrical box that had water seeping into it. Today Sean and another technician came and replace The electrical box, and labeled the breakers. They came on time cleaned up, and most importantly did an excellent job for a fair price.

We used this service for several years after first moving to the area. They offered an annual ‘preferred’ level of service and we signed up for it. It turned out that it only covered inspections and it was about twice as expensive as regular charges by other companies. There were always additional charges after each inspection, too.
We finally dropped them when they failed after five attempts to fix a simple leak in an outside water faucet that they installed. At the same time they offered us a $ 1000 discount as a preferred customer to replace a hot water heater. The total estimate, with the discount, was $ 4999. Absurd. They harassed us with calls and pressure sales tactics for about a week before we told them to never contact us again.
We found another local company that has been great to work with. They have done several small and large plumbing and heating and cooling jobs for us over the past ten years. They are definitely our go-​to service.

Runnemede replaced my A/​C unit in 2004, luckily I have never had a problem with it. until now. so last week I call to get it serviced, Judy told me Thursday between 12 – 4, my husband had to take a ½ day off of work to be home. At 3:30pm someone called him and told him they wouldn’t be out. So we rescheduled to Friday the next day at 4pm. Friday comes, at 5pm I call the office, Kevin says oh the time frame is between 4−8pm, (that was not said to us initially) so we waited again. … at 6:36pm on Friday we got the call that no one can come out. Keep in mind, its hot out. I explained to Judy that I have 1 year old twins that are on monitors and breathing treatments and I need service because of my children’s health. So yesterday I call, and we make another appointment for today from 4−10pm (which is ridiculous of a timeframe) and at 7:30am this morning Kevin calls and says Runnemede can’t service us? WHAT are you serious??? Thanks for giving us the run-​around since last Thursday. Word of mouth is your best advertising… trust me, I have a big mouth, and I won’t be saying nice things about Runnemede. If your so overwhelmed with work (in this economy, not so sure that’s the case) why not be honest and upfront from the start and say you can’t come out due to lack of technicians. I kept on trying to give Runnemede my business… Sorry… that no longer will be that case! Im very disappointed that Runnemede lead us on, my children suffered for the lack of courtesy and respect of Runnemede. Very unprofessional!!!
Your slogan on your website is funny… EMERGENCIES DON’T TAKE TIME OFF. Neither does Jim, Jeff, Chris than why is it so difficult to get service for an emergency?