McDonald’s

For the second time in a week, once at dinner time, once at 2a.m., you pull up to the drive through, cash only. The first time, we had cash, and told them «fine», then the grill had to be heated up and the food took forever. When it arrived, it was almost more salt than food.
Seems suspicious. The food was already subpar, big macs that were assembled wrong, nothing on the bottom bun, ut now, cash only.
Guessing that there is no management and the employees found a new way to do nothing.

Drove from the McDonald’s in Garland to this location due to lack of mcrib buns. Waited in line for a long time. Got to the window & there’s no record of my order! All I wanted was a mcrib meal with an extra mcrib for $ 1!!! The kid put in my order, the manager was running the window at an extra slow pace, the line was backed up around the building & I bring home two mcribs. Oneon a plain bun & the other on a sesame bun. They have ruined my mcrib experience that I’ve waited all season for. DONE

Once in a while, due to time and circumstance, the Industrial Food Complex swallows you up. It is like the BORG, sooner or later, you get assimilated.
McDonalds will deliver a surreally similar experience wherever you go. It’s not right, I know.
An egg McMuffin and cup of coffee is a decent quick breakfast when you’re behind schedule and need to «fill up.»

Orders are always wrong or missing something. The menu advertises food they no longer serve as well.

Horrible place. Never can get anything right. Takes forever in the drive thru. Then they ask you to pull up and wait. Apologize so much for your wait to still mess up the order and I have to walk in for my correct order. I would rather drive to Garland, Murphy or Wylie. At least they care about their customers and don’t eff up the order! The new management has lied to me over and over about making changes, but they are still horrible. Can they just shut down and let’s get a Wendy’s and Burger King in the area?

It’s fast food. We get it. So when you ask me to wait 15 minutes for my food, not even being what I originally wanted, because you are switching menus; we are already not off to a good start. 15 minutes and you have nothing you can serve inbetween then? Not only this, but for the second night in a row I told I can only pay with cash. Not an issue for me. But I know I am not the only person able to pay cash– how do you run a business without being able to fix your issues on a daily basis and not accommodate everyone?! AND the guy working the drive through didn’t come off as caring in the slightest– I guess I wouldn’t if I was earning minimum wage either…
Thank goodness it is the close of my off season.
–this review written from the whataburger drive thru

McDonald’s isn’t my favorite place but you have to consider who works there. They get our order correct most of the time so I don’t have a problem with them

Not sure why all the negative reviews. Maybe there is better management these days? I use the drive through maybe twice a month. Despite quite a few drive through patrons in front of me, I have always found the staff to be quick, efficient and I have never received an incomplete order. As far as McDonalds go, I find this one to be pretty good.

When they first opened I went by here. It literally took over an hour to get our food. Since they were new I just blamed it I’m the employees not being experienced and new. Until a few months later. The exact same thing happened. After that I was done. Never been back.

I usually come here through the drive through. Every time if I don’t check then I don’t get sugar or creamer for my coffee.
Something is always missing and I forget so I come back and they forget again. I just would not recommend this place unless you remember to check everything even if you are running late.

I am not too good for McDonalds– I frequently go through the drive through at another McDonalds for breakfast or a tea. I have had less than okay service here– when other McDonalds locations are leaps better, you know it isn’t great.

I don’t eat at McDonald’s on a regular basis but I pick up the $ 1 drinks for my mom & grandmother and sometimes breakfast. This place gets our order wrong every single time. Got to be a fix soon… this is the closest to the neighborhood

Not a frequent McDonald’s eater but after months, I’ve came back and to my disappointment, the service was terrible.
My order was wrong and when I commented on the website since their number wasn’t posted on the website yet, the manager promptly tried to call me about the problem… but being at work, she left me a voicemail so she could talk about my messed up coffee… I didn’t order coffee, my complaint was actually about fries…
I’m not that upset since I don’t even eat McDonalds often but they no longer deserve 5 stars for service.

When your staff don’t know what a double cheeseburger is — an item that has been on Mickey D’s menu for 20+ years — and then take a regular cheeseburger, that’s already been sitting for a while, open it up and slap on another piece of meat and cheese and don’t even attempt to melt the cheese, serving you a semi warm/​cold burger with a slice a cold cheese… you know you are at the wrong McDonalds…
When I ordered the double cheeseburger in the drive-​thru and she said «You mean a McDouble?» I knew there was no way I was going to get this order and enjoy it. In fact, it’s rare that you get anything from any fast food restaurant and actually enjoy the food these days — you just eat it because you’re in a hurry and it’s not worth your time to complain. The staff were also childish, giggling and obviously careless of my order.
I have heard that the inside décor of this restaurant is gorgeous, but that’s also typical for McDonalds — they care more about how things look than how it tastes.
I really hated to see MD’s even coming to Sachse because there’s one just down the street in both Wylie & Garland if I ever have a craving (which would be almost never) and we certainly don’t need another fast food business ANYWHERE, but it’s there now, making the city «tax» money, so what can you do? The once lovely small town of Sachse is no more. If you like fast food and automotive services, then you’ll love this town.