A Plus Global System

Failed to show up at all and never called to tell us they weren’t coming! This company was disorganized and had a complete lack of communication. They originally told us they would arrive to fix our heater at 8am (specifically that we would be get the first appointment) and would call about an hour beforehand. At 8:30 we called them to find out what was going on and were told it was actually between 8 – 12 (never mentioned that before). So we sat around in our cold house until 12:30 and called back again only to be told they weren’t coming at all because they got too busy. They were completely unapologetic and made no attempt to resolve the problem.

I had a roof A/​C unit that was not blowing cold air. After initially contacting A Plus Global, a technician was able to inspect the unit within 2 hours for an $ 80 fee that would be credited if I hire them to complete any work. I thought this was a bit high, but on a 105 degree Sunday, in July, on short notice, I was willing to pay for quality service.
The technician showed up promptly and advised that the microprocessor and blower motor needed to be replaced and quoted me $ 1326. He said he could get the A/​C unit working within a day. I was shocked because this A/​C unit is only about 5 years old. I held off on signing off on the project and ate the $ 80 service fee.
I called a second company who was able to come out the next morning. The technician advised that no service fee was needed and that he would call me with an estimate once he inspected the A/​C unit. The technician was able to fix the problem (cleaned coils and add Freon) for only $ 240. He also tested the microprocessor and blower motor and advised that both parts were fine.
I’m pretty pissed at A Plus Global. Either they were trying to rip me off or just totally off on their assessment. Regardless, I’m glad I trusted my instincts by going with a second opinion.

They serviced a rental property of mine in the central valley. A re-​charge of the A/​C and fix a wiring problem.
When I called them to see what the issues were they complained about how hard the problem was and said the compressor was not on a pad and listing. It turned out they just needed to remove some gravel that a previous owner had put around the unit. They did fix it but were pretty rude, they also wanted to charge me $ 495 to clean the A/​C coils and do a tune up, which is way too high. Be careful dealing with these guys.

We manage multiple properties in the Antioch area and through our home warranty contracts, A Plus Global System was dispatched out to fix furnace and air conditioning issues. I had 2 very nice tenants end up calling me back saying they do not like the service nor the attitude of this company. In one incident — the air conditioner was not fixed properly the 1^st time and when the tenant called and tried to get the technician back for a re-​look at, she was very upset about how unprofessional and rude the technician was. In another incident, the tenant was asked to sign a blank invoice before the technician even starts the work — tenant wasn’t comfortable with signing a blank invoice because that means they can put any amount and work there when complete (we are glad that we have tenants who care about the house and costs). Technician refuses to look at the furnace until the blank invoice is signed and left.
In addition — when I talked to the company rep — they also complained about how difficult it is to schedule a meeting time with our tenants BUT is that the customer’s fault? The economy is tough and people need to work. I’m sure our tenants want the furnace/​air con fixed asap so that they can live comfortably but it hard if they work Monday –Friday and the company can’t send technician out on the weekends. So — careful planning and maybe even repetitive scheduling is needed. I experience that all the time with other vendors and even I with my real estate/​investment clients. If a company can’t accomodate for their customer’s schedule — they are not even in the right business mindset!
We had another repair service needed for a 3^rd property/​tenant and I just called our home warranty company back to cancel that order and re-​dispatch out to another company.