Air Solutions

We also had similar experiences that Don S. and Jeff H. had with Air Solutions after our heat pump was installed. We were also disappointed that they told us initially when they gave us the estimate for the cost of replacing our heat pump that we would get the Carrier brand but on the day of installation, they said they were out of the Carrier brand heat pump and could only give us the Goodman brand and that it would take week before they would get more Carrier brand heat pumps in stock. Well, in the heat of summer with no A/​C and going a few days without it for the installation of a new heat pump, we agreed to accept this other brand. Of we had problems a few months later and again the next summer, when we have problems with the unit, this company is not very willing to honor the warranty to repair the unit. They were rude and not returning phone calls. Better to seek out another company if you need a new HVAC system and want them to honor the warranty for your HVAC system.

2006 dealt with Tom Sr. for a new heating and air system (4 ton Carrier), wonderful unit, good price and rebates from Smud, PG&E and Air Solution.
Saturday our air didn’t seem as cold as usual. I signed up for an appt. online. Monday morning the office called me and said they were booked until Wednesday. I accepted and then had a conversation with my husband. We are retired and my husband had a heat stroke about 2 yrs. ago and ended up in the hospital for 2 days. One hour later I phoned back Air Solutions and asked if by any chance we could up the appt. since we are elderly and it was suppose to be 102 that day. She said she would try and adjust their schedule and see what she could do. She said if we could wait till 3 or 3:30 she could have Richard come out and check it that day and she would call me when he was on his way. She called @ about 3:20 and said he was on his way. Richard was here within 15 minutes. Strange enough it was the guy who installed my unit (Richard). He diagnosed my problem, had the part with him and fixed my unit within 30 minutes and he was done and out of here. It only cost $ 160 well spent. Wouldn’t go with any other company and their prices are so reasonable.

I echo the same experience Don S had. If you expect warranty work to be covered after the job is complete, choose another company.

Just needed to give this local business some props. From start to finish, the staff was courteous and very responsive. I was able to get a same day appointment, and the technician, Thomas, arrived within the estimated window. Within 90 minutes, Thomas had diagnosed the issue, picked up the part, and completed the installation to bring life back to my home air conditioner. Great job and thank you to Thomas and the team at Air Solutions. I highly recommend these folks.

My mother has been with Air Solutions for about 20 years and has NEVER had a problem with them. (Believe me, if there was anything to gripe about, she would.) She says they are always reliable and their prices are reasonable (much needed as she lives in a rural area and is on a fixed income). They are very responsive when her unit needs service, scheduling appointments the same day or next day no matter if it is a weekday or weekend. First hand experience with them this weekend proved to me the staff are very professional and dependable. One technician came for a prognosis and did what he could that day to minimize our problem (turns out a baby mouse is/​was in the attic and hungry for insulation) The next day, two very respectful young men arrived (just after a phone call from their office telling us they were arriving) to replace the section that our lovely baby mouse decided to eat.

I was skeptical — get a same-​day appointment, as a new customer, in the midst of a heat wave? Yeah, RIght…
Actually yes, complete with 2 update calls — one as the tech was running late, then a follow-​up to re calibrate when he’d arrive! Arrive he did, quickly determined the problem, quoted me a price — a short run to pick up the replacement capacitor — and Viola! Cool air. Excellent all around: You can request an appointment online, and they email your receipt. 2 thumbs up!

Made an appt, was kept informed when they would arrive. Tommy (owner) was on time. Tommy couldn’t duplicate or diagnose the problem on his visit. Said he needed to call the manufacturer and also documented that on his invoice. Never heard back from him. My issue got worse. I called the office a week later leaving a message with Tyler in the office to have Tommy call me back to see what he found out. No call back. Called back at lunchtime the next day. Tyler said he didn’t come in the office the day before & was out in the field. Expressed I was frustrated. Found Tyler unprofessional, combative, customer service & communication not her strong suit. She said she would text Tommy. No response from her or Tommy several hours later. Called Tyler back and asked if she had any news. She said he would call me when he was available. I ended up calling out another co the next morning. Found it was my compressor that was going out. The new company is putting in a whole new system for me. I can’t say for sure if Tommy got my messages or if he ignored them but either way, i didn’t see customer service or their customers are important to them. I paid $ 90 for the original service call. I was asked when I called the 2^nd time if I wanted to have someone come out so apparently if you want to talk to someone, you have to keep paying for the service calls. That was my experience. Give your money to someone who wants your business and values you as their customer. It’s not them.

I had great difficulty finding someone willing to do repairs on some old appliances at my property in Sacramento that had been red tagged by PG&E for what I thought was pretty minor issues, but that I couldn’t resolve myself. Some contractors that did come out refused to work on them claiming they were too old, instead trying to up-​sell me on very expensive replacement systems. Air Solutions came to the rescue and serviced my appliances and got clearance from PG&E to get the gas turned on. They were also very prompt with the appointment which for me is critical given my busy schedule.

Just had a new HVAC system put in by Air Solutions. The price was right and they got on the job within 3 days. I had to have my ducting replaced because of rodent damage to it, the crew who did my job work straight through for 3 days to replace it. If you have never been up in your attic to see your ducting then you should, that way you can understand just how big of a job it is to replace it. I recommend Air Solutions when it come time to replace your HVAC system.

Initial call was good, Tommy the owner was nice friendly and appeared knowledgeable. Good talker. OK, i’m sold. I gave tommy my business…
But upon warranty recall, tommy turned into this monster. He didnt return my phone calls even though he says he would, he was mean, rude, hard to talk to and his wife jennifer was the same. I only wanted warranty work which was offered during the purchase.
At this time I dont want their business, I would rather pay another company to fix what air solutions warranty was suppose to cover. I don’t recommend. If you use this company, use at your own risk.
When it’s hot and you’re needing the air conditioner to be there, Air Solution is not the company to call…

Excellent customer service. LOVE the online scheduling option. Go to their website and schedule your own appt.
I had to call of course during a little heatwave when the AC went out in my tenants unit. They came out the next day. Diagnosed the problem, fixed it and sent me an invoice and payment option via email. Very easy to use and impressed with the automated option.

1923 Floor Heater needed service 10÷18÷11.
That’s why I love and hate my 1923 home as some times things were built and meant to last. Yet one has only to find the right people to fix them when broke. I was lucky. I found the correct company, Air Solutions, due to guidance from Zajic Appliances.
MY STORY:
I was so afraid I would be left with a hole in my floor and no heat this winter (PG&E shut it down.)
Contacted my usual appliance service people (Zajic – excellent) and they directed me to Air Solutions Inc. I read some good and bad reviews. For me AIR SOLUTIONS was great.
–I called at 5pm… phone was answered quickly by Tommy Jr. Appt. made for 12−2p the next day. The worker showed up at 12:30p. Tommy Jr. showed up 15 min. later. I was impressed.
–On time, dealt with one problem immediately (poor air flow causing flame distortion)
–Less than a week later they replaced the special izing glass in a 90+ yr. old rusted viewing window.
–Cost was much less than I expected. (an hour work in my house, internet search, order glass post haste, deal with rusted parts, and replace) 175usd. I was expecting 300 – 400; worst scenario would have been NO functioning floor heater.
This was its first repair in the 22 yrs. I have owned this house AND the floor heater has been working like a champ since Oct. 2011.

Called these guys for a second opinion after another repair shop declared my heater too old to be worth repairing (admittedly the heater is over 20 years old). Richard took the time to actually look at the problem (short cycling) and diagnosed the problem as a malfunctioning thermostat in the house. Not a heater problem at all. They replaced the thermostat and we once again have heat!
Turns out we used to use them before they changed names (there were Hazen’s as I recall) and we lost track of them. We will not lose track of them again when we have a problem!!!

An Update: As the sun set was providing some relief from yesterday’s 102 degree high temperature, SMUD and the ISO were scrambling to meet the demand of my seven-​year-​old air conditioning unit that was dutifully pumping refreshing, icy-​cold air to satisfy the comfortably frigid and non-​green setting that I believe is marked «meat locker» on my thermostat. Then, the comfort abruptly ended as warm air began wafting from my air conditioning vents. «What the Fu%k?» I asked, as I noticed that the compressor outside was no longer running, but was making a strange humming noise. So, I suffered through the night, and called Tom Jr at Air Solutions early this morning. He said he would send someone out this afternoon.
At 10:30 am, a technician called and said that he could be at my house shortly. I hurried home from downtown to find him already there, waiting for me. It was one of the same guys who installed my system seven years ago. Within a minute, he had diagnosed the problem. Within ten minutes, he had it up and running again. As always, he was polite, courteous, and friendly. The bill was fair and reasonable.
BC must have caught them at an off time. These guys have always been responsive (as they were today) and great.
I will be relaxing in my igloo tonight.