Zajic Appliance

Had a service call today and they did an excellent job. Couldn’t be happier with the service. Justin was great.

I had purchased a free standing stove to replace the 45 year old stove that died in a rental property I own but turns out the free standing stove would not work as I had an attached hard wired stove that required modifications that Lowes installers could not do. I was recommended to call Zajic. I called and explained that I needed an estimate to replace vs repair then I would decide what to do and that my preference was to install a new stove and did not want to spend money on repairing a very old unit that may very well break down again as I intended to remodel the kitchen. They assured me they would discuss the options once they made the service call. 2 days later they went out they didn’t call me but my tenant did so I contacted Zajic and was told they didnt have any estimates yet and that they would call me back. I again explained I was interested in replacing the unit. Well they never called me they went out and made the repair and it was nearly $ 200 that could have gone towards a new stove so they did the opposite of what I asked. Now I am stuck with a big bill and a very old stove that works but I still need to buy a new unit to do the remodel of the kitchen as planned. Very disappointing in the lack of communications with these guys and them ignoring my requests.

As always, Zajic Appliance did an outstanding job.
We have a a 20 year-​old washing machine (Kitchen Aide) that began to make a very loud «grinding» noise in all cycles. We spoke with the Zajic Service Department, and they promptly sent one of their fine technicians (Robert) to diagnose the problem. It was quickly determined that the gearcase and clutch were causing the noise. Robert advised that the washer was old but very well built. We decided to have the repair work done.
Zajic obtained the needed parts and Robert fully repaired the washing machine. It now runs fine, and we have didn’t have to purchase a much more expensive a new one.
Over the years we have received outstanding repair service from Zajic on a variety of issues. The family company has been in business in Sacramento for many decades. Simply stated, you will not find a better or more honest appliance repair service anywhere. David Abelson

Justin just left my home and I am very happy that I chose Zajic to repair my leaking LG washing machine. Justin is friendly, very competent and an all-​around nice person. Zajic should give him a raise — and no, he didn’t suggest that I write that. I am very happy with the service, and the cost of repair was exceedingly reasonable. Sincerely, happy camper

My fridge had gone out and I was desperate. I had diagnosed the problem myself, and these guys were the only place who had the part I needed in stock! (I called four other places first.) I got in right at closing and not only did they help me find the right replacement but were incredibly patient, kind, and affordable. I owe these guys big time for saving my fridge full of holiday food. I can’t thank them enough for their great service.

Had Justin out for a repair on my Maytag Neptune front loader washer. He found the cause for my leak, the soap dispenser was leaking. He knew right away the problem and removed a bleach cap from the hose going into the tub causing the leak. Problem solved by a professional and one happy camper. I highly suggest you call Zalic and ask for Justin. I will always ask for him. Thank You
Sharal Mata

What a pleasurable experience! No one likes to have to buy a new appliance; but when my freezer died on a Tuesday morning, I called Zajic. Chris answered the phone and answered all my questions. Do you have a 16 cubic foot freezer in stock, yes he said. Can you deliver it tomorrow? Yes he said. I went to Zajic at 2:30 on Tuesday and was delivered my beautiful new freezer on Wednesday. That’s service. That’s why I shop local. They will always take care of us. Always have, always will. Shop Local people… it pays.

I am in complete disbelief at the wonderful service that I have received from this family owned company. My refrigerator went out the day after I made my $ 250 grocery run. I was naturally upset and was prepared to buy a new refrigerator. After a number of recommendations from neighbors within my community, Zajic was at the top
Of the list. I went in on Monday afternoon and spoke with Christopher. He was incredibly helpful and did not make me feel «inadequate» because I had no idea what the problem was. We set an appointment for one of his servicemen to come out the next morning. David came out and advised me my control board needed replacing. He didn’t have the part with him but made arrangements according to my schedule to come back the next day!!!
He did and my refrigerator is now repaired.
I am delighted to recommend Zajic Appliance Service to repair your appliances. The beauty of my review is that both Christopher and David are both Zajic family members. You wouldn’t have known that because the impression you get is that they are both hard workers in the appliance repair industry. They both strive to serve the customer and resolve the issue!!! You really couldn’t ask for more when the family member really could just have one of «his» guys do the work. Completely impressed!

Frustrated with Best Buy I called here to get my overpriced Samsung Dishwasher fixed. Pete came out and found an issue from it originally being installed by Best Buy. He corrected that but my problem still existed. I was impressed that Pete and Dave did extensive research to find out more about my dishwasher. They thought it may be the motherboard but also a smaller issue. I liked that they knew my husband had just passed so my income was limited. Pete gave me information to take to Best Buy to see if they would exchange my dishwasher of 16 months. Best Buy gave me the run around. I called back here and spoke with Christopher. He found me a stainless steel dishwasher. Assured me if that same situation happened with this one after the original warranty expired that they would deal with the manufacturer for me. 24 hours later I had a new dishwasher and peace of mind that my appliance were in the right hand. I highly recommend this place. They were courteous, knowledgeable and honest not to mention very reasonable with their service and appliance prices

Zajic was at our house yesterday to replace the ice maker in our refrigerator. What a pleasant guy. He was on time, identified himself, was professional and knowledeable and had the replacement ice maker with him so we didn’t have to wait for a second trip!
My friend was telling me she will ONLY deal with Zajic. Now I know why. They’ve won our business. Our next appliance purchase will be with them!

We love these guys! A few months ago our refrigerator died two days before we were leaving town for an East Coast vacation. We called and then visited the store. B.J. was so helpful. Didn’t try to oversell us but helped us pick out just the right refrigerator. Bonus! Alex delivered it before noon and was just outstanding. We were set up by 2 p.m. A couple of weeks ago we decided to update our range and had the exact same experience, this time with Chris. Once again Alex and colleague delivered (no easy thing since our entrance is on the second floor. These guys are so professional, have so much integrity and are just so darned nice, I want to buy something else just to support them. It’s a thrill to work with a family-​owned business that makes me feel like family. We’re customers for life.

My KitchenAid washer (15+ years old) stopped agitating during the wash cycle and made a loud ratcheting noise that it had never made before. I tried turning it on and off, letting it rest for an hour, etc. but nothing worked. I called Zajic around 2:30 pm on a Tuesday, and they told me they’d have a service person out next morning between 8:30 and Noon. The truck pulled up right at 9:30, the man diagnosed the problem with one listen to the sound, and he went to work. He had the required part (coupler assembly) in his truck, and had the washer housing taken off in minutes. The swap-​out of the part took about 15 minutes, and the washer was soon re-​assembled and working as good as new.
I don’t know how a service company could possibly do a better job than this. The service man arrived when they said he would, he had the right part, knew exactly how to proceed, and was as efficient as he could be. In and out in a half hour, at a very reasonable price. Maximum number of stars for Zajic.

I called Zajic to ask a question about my whirlpool washer that was leaking water out of the bottom. My hoses connected to the water pump had holes in them. The tech told me that I have a rodent in the house that was probably poisoned and was desperate for water. He ordered the hose replacements for my machine. Armed with a YouTube video, I got it everything back into place & Everything works perfectly again!
I don’t remember the guy’s name, but I’m sure he is the type of hero who disappears into the night after he saved the town from doom! I will call him ZajicMan (you have to use the batman voice when you say it)
Only cost me $ 30 bucks to resolve the issue!

Just had Zajic out to repair my 2.5 year old Whirlpool side by side refrigerator ice maker. I called this morning for an appointment and they were able to come out same day. The service tech quickly found out that the problem with the ice maker motor module and he happened to have extras of these on his truck. They charge a standard $ 85 service fee and than $ 24 every 20 minutes they are there. The part price was not marked up and was about the same price as it would be if I was to order it online myself. He was efficient, and fixed it all in under 30 minutes. They warranty their labor for 30 days and the parts are warrantied for 90 days. I will use them again next time I need my appliances serviced.

Justin did a service call on our dryer today. He took it apart, cleaned out about two rabbits worth of lint, and cleaned out the exhaust port. He tested the temperature and even pulled out change that was rattling inside the drum. All in all, a great service experience.

We went to Zajic after visiting Sears as we prefer to buy local. Christopher Zajic helped us out and knew everything about the dishwashers we were considering. The service was heads above what we received at Sears. We worked out a price competitive to the Sears price and finished the paperwork quickly — no upsells, no run-​arounds. Alex installed for us this morning. The service was amazing and quick. Staff were both friendly and incredibly helpful. And the price couldn’t be beat. I hope none of our other appliances die anytime soon, but when they do, we will be back.

I should have written this years ago. I own a 4plex in Sacramento but live in San Francisco. It’s crucial to me to have service people I trust — trust to keep their promises, interact with my tenants, and keep me informed. In the 8 or 9 years that I’ve worked with Zajic, which covers maybe 15 service calls/​appliance replacements,
Zajic has done everything right every time. Timely, fair, reasonable, and always able to explain things. No one’s ever tried to do a gratuitous repair or up-​sell me, and in fact several times they have talked me out of more expensive options. I’ve always had the sense that they’re playing the long game: retaining customers. Based on my experience, I would not hesitate to recommend them.

Thanks, Zajic, for the quick appointment and for reparing my dryer. Your repairman was prompt and professional and fixed my dryer with no issues. I also want to give you a shout-​out for supporting my kids’ school, Sutterville Elementary, since this is the reason I decided to call you in the first place. So glad I did!

When our A/​C died, our landlord called Jajic. They came out promptly, diagnosed the dying condenser and reported to the landlord that the unit was dead.
Three days later, Alex & Augustine arrived to replace the unit, yeah!!! 95+ F weather predicted all this coming week so a new A/​C is wonderful. Alex & Augustine were prompt, professional, competent, very friendly AND they cleaned up after themselves — no mess at all. My wife loved that part. Happy wife, happy life!
This is the only appliance store I will utilize henceforth. If you have the same experience that we did with Zajic, you will be thoroughly pleased.
Local company, great products at reasonable prices and a friendly, courteous and competent staff, what more can a person ask for?
If you want a reference, please contact me. I am glad to refer a company, and their people, when I receive the product/​service we did.
Zajic, you rock!!!
Mark R.
Sacramento, CA. USA

I guess I’m not a fan. I was able to research/​troubleshoot my LG washer issue online and actually found the specific part number required to fix — but I knew my installation skills were lacking, so I called professionals: Zajic Appliance. They charged quite a bit (in my opinion) just to come out and verify my (initial and correct diagnosis) and of course, they did not have the part/​part number that I gave them over the phone, so a 2^nd visit would be required. I was still ok with this process as I’m aware I’m paying for their expertise and they weren’t going to take my word for it/​accept my diagnosis over the phone; a visual diagnosis by a professional was required.
What bothered me was that I was given a quote as to how long it would take for installation and when the repairman exceeded the time allotted, he wanted to pass this cost on to me, even though he had already explained to me mid-​installation «I can’t seem to get the buttons lined up … so I had to take it apart again.»
He went on to intimate that I used too much detergent in my washer (what the heck did that have to do with the electrical component? Nothing — and I referenced the online LG video that explains how the electrical components work.) He offered more information about where he had worked prior to Zajic but didn’t pick up on the fact that I simply wasn’t interested.
Fortunately, he revised my final invoice to the agreed upon price and charged me only for what I was quoted after I explained I didn’t think it was my fault that he wasn’t familiar with the part/​installation process. I mean that’s why I hired them — because they know how to install the part correctly the first time, right?
After he left, I did notice that one button was a bit out of alignment — but still works. So I didn’t bother to call back; I simply didn’t want that repairman back in my house. Not a bad guy — I just didn’t appreciate his demeanor or judgement call to charge me extra (which I ultimately did not have to pay) for his unfamiliarity with this LG component.