Bel Air

Customer Service… What does it mean.
I’ve been coming to BelAir, for over 8yrs. I’ve noticed that the service has changed.
Hence my review;
While shopping today, I decided to pay a few bills while here. In the customer service area, I saw a girl named Brenna. She had no name tag and did no introduction of wanting to help. No eye contact. No smile. Nothing. Her head was down the whole time.
She made a quick comment of how I wrote my billing information out, but didn’t try to explain in anyway. So I assumed that it was wrong. I had to ask what her name was just to get her to talk.
Yes, she is a young girl, but if you choose customer service, please know what that means and entails. Disappointed in her demeanor, I paid my bills and left.
I immediately went to the Deli to get a sandwich and chips. My server; Ann.
She was smiling, and abruptly asked, what she could make me. I was undecided so she recommended a few items and asked what else I needed.
I paid for items and left with a smile. Now THAT’S service with a smile.
I’m not nick picking by any means, but some people need a teaching environment to learn what customer service is. It truly makes a big difference on my shopping experience.

I LOVE LOVE LOVE this place! Everyone is always so nice and helpful. Today was my first time in the deli department. I had to pick up some sandwiches for work. Dolly was SOOOO nice! I had a big order and she was very patient and got to order 100% right. She was so nice to talk to and had a huge smile on her face the whole time.
The other times I have been here, I have been able to be in and out because there are enough registers open all the time that I don’t have to wait behind more than one or 2 customers at the time. I wish I lived closer to this store so I could shop there more often.

I shop at this Bel Air on Arden Way and Eastern because it is close to home. They have a decent selection, but Bel Air prices are on the high side. I would give this Bel Air a three star rating because of their prices, but gave them two stars because their check-​out service is very slow. Typically, you can expect a long wait even with short lines. During my last three visits, the checkers and baggers were very distracted paying more attention talking to each other instead of staying focused on ringing up customer’s groceries. All the chit-​chat severely slows down the checkout process. I appreciate that Bel Air employees enjoy their workplace, but my time costs money and slow checkout practices add to the cost of Bel Air’s already high prices. Stop talking and start checking.
Follow Up December 2015 — There is a noticeable improvement in the checkout process the last few times I have been there. Checkers and bagger’s are very attentive and the lines seem shorter/​faster. I am impressed that Bel Air management takes these Unilocal reviews seriously, so I am raising my rating to three stars. Also, the meat department is wonderful at this store.

Bel Air did respond to this review. So let me clarify, a single bottle Phantom wine at this store is 22.99 per bottle. The single bottle price at Safeway, Whole foods, and Total Wines and More, is 14.99 to 15.99, and if you buy six or more at Safeway or Whole Foods, they will give you a 10% discount. When you buy 6 bottles of Phantom Bel Air they will give you a 30% discount so you are «only» paying 15.99 which is the single bottle price at the other stores.
I am not sure what to put for stars, but I am very sad about all of Raley’s markets. I purchased wine recently thinking it was a good discount. If you bought 6 bottles you got 30% off. The other stores only give 10% if you buy 6 bottles. Phantom is a favorite of mine, and I look forward to it each autum. I bought 6 bottles, 2 Phantom, 2 Carnivore, and 2 of the 7 Deadly Zins. When I paid I thought the total was high, and when I checked my receipt that evening I noticed the Phantom was 22.99 a bottle. That was a high price for that wine, and when I checked at Whole foods, World Market and Total Wines and more, I found the price to be 14.99 to 15.99 $ for a single bottle. At whole foods you would get a 10% discount when you bought 6 bottles. I cannot speak for all of their wines but on these three bottles they were marked up 30% so when you got the discount you are really paying fair market price. I have always liked Raley’s because there were never any gimmicks, their prices used to be fair, and if they had a deal it was good value. I did speak with the assist and manager at Bel Air and he seemed to be sincere in listening, and also encouraged me to call customer service. I also called the customer service number to let them know but his reply seemed less sincere, and more of I’ll pass it along have a nice day.

Got a Santa Cruz sandwich from the deli, service was up to par but the deli worker forgot to add mayo and avocado, not the biggest deal but still something to keep in mind. Personally I’m going to be sticking with the store on manzanita and fair oaks, never had a bad sandwich from there and there normally bigger then all the other stores.

This review is for the deli counter and especially for Danielle and Gloria. My husband went up to the counter today at lunchtime and made a special request for a meat and cheese tray, which usually requires some notice. He asked if he could wait for the tray and they were so nice and helpful, they didn’t even blink and eye about the short notice! This is the kind of service we’ve come to expect from the Bel Air and Raleys family and we would just like to thank these two ladies (and another gentleman whose name we didn’t get) for making a delicious and beautiful tray. They are outstanding at what they do!

This is a beautiful grocery store. Very friendly staff, great selection, lots of organics, food quality is lovely, and their member rewards program is awesome!

Beware of the meat purchased at this location. For the second time in less than a year, I opened a package of poultry only to find that it had gone bad before the «use by» date. The first time it was the organic chicken, last night it was the Jennie O ground turkey. When I called the manager to complain, he only offered me a new package, not my money back, and didn’t seem to really care. I’m thoroughly disappointed and will be taking all of my business to Whole Foods across the street from now on. I

Good quality, clean and friendly. I’m going there for my current vegetables. You also have wells fargo ATM inside who are useful. You can find a mail office spot, a hot coffee spot, and bakery spot. Great for the area.

Not a bad Bel Air location, definitely always busy. Located in an older building that hasn’t been updated or remodeled but now that I think about it, I don’t think I’ve seen a Bel Air that has been…
There is a Wells Fargo inside as well as a small Post Office window to mail packages. Also has the usual floral, produce, frozen, meat and grocery sections with a small Organic/​Natural section at the back of the store. This section in particular is a lot smaller than other Bel Air locations which is disappointing. Like an after thought.
Located in the same parking lot as another bank and not really much else. The parking lot and surrounding streets are always busy. Good luck getting back out onto Eastern Ave from this location!

We used to be loyal Bel Air customers but this location is awful when it comes to customer service. The fat blonde in Produce is hella rude and the manager doesn’t seem to care that she sh$t talks to customers, the lines are always slow, the baggers never ask if you want help out, and this location also always seems to be out of stuff. We started going to Whole Foods, you pay more but you get nice peeps and no attitude. AND they have a wider/​better selection of stuff.

Nice grocery store, I like the small sorganic section in the produce area! This store also has a fairly large selection of veggies & fruits that I don’t usually see at other chain stores, which was nice to have a wider variety to choose from.
Customer service is good, and thr lines went pretty fast. Thr inky weird thing is that the magazines are in front of the store, so if you wanted to thumb through one for a few min, it would feel awkward & everyone would be watching you!

This store is one of the smaller of the Raley’s/Bel Air/​Nob Hill chain, but it’s big enough to meet our weekly grocery needs. They provide excellent customer service, and the staff is friendly and knowledgeable. They recognize their regulars, many of whom are neighborhood seniors, and I have seen the staff take extra time and care to ensure the safety of the elders as well as making sure they don’t lose valuables as they fumble with wallets. It doesn’t feel like a chain when we shop there; it feels like the corner store which, for us, it is. I feared that having Whole Foods across the street would hurt Bel Air’s business, but both stores get plenty of customers, so they seem to be getting along fine. For service, for quality, for standing behind what they sell, for their reliable and friendly pharmacy, and for their openness to special-​ordering items they don’t routinely carry, this Bel air is one I’m happy to give a five star rating.

This location provides THE best service among all Bel Air & Raley’s supermarket! I love how almost every associate will acknowledge you & ask how your day is either at the registers or just walking down an aisle!
I work in the area so I typically come to this location often for lunch. I normally order something light from the deli — the usual chicken salad or macaroni salad. They have a Peet’s coffee chain within the market so I find it convenient to grab a cup of coffee while on lunch also. If you’re in the area & looking for a light & hearty lunch, I’d recommend coming to this location. The superb service is just a bonus! ;)

best store and doug drives all the way from davis to enjoy their fresh foooooood

I love this place best store in sac fresh fooooood

This Bel-​Air has been at this location ever since my first memories as a child. Since I have worked across the street I have walked over many times to get ready made chinese food or get myself the Sierra BBQ sandwhich… mmmmm. It can be really packed sometimes when all the soccer moms come to stock up on capri-​suns and oranges. The checkout stands aren’t that far from the edges of the aisles so it can get pretty clogged up there. Their sandwhiches are big and tasty and the chinese food is better than most markets by leaps and bounds. The store layout is different but is easy to navigate. The beer is back and center which I thought was usually reserved for milk and juice. I guess people like to drink a lot in Arden Park… go figure.