Brian D Tracy, OD

Brian is very knowledgeable and easy to work with. He has changed my perspective about Optometrists, and improved my vision of the world… literally! I have went back with questions, and he has always been more than willing to help. As I have been reading his previous reviews, personally, I have never had any problems with any of his staff. In fact, I am glad that he has experienced helpers on his team. Sacramento is a better place with Brian Tracy in it. Thanks!

Let me start of by saying I love Dr. Tracy. He is nice, professional, and spends a lot of time with his patients.
Unfortunately I cannot say the same for his office staff. I have ordered contacts after my yearly exam twice. They are supposed to be delivered in 5 – 6 business days. The first time I called two weeks after ordering my contacts, and apparently the staff completely forgot to order them. There was very little concern on their end. Thank goodness Dr. Tracy had given me a sample pair in office.
I like Dr. Tracy so wanted to give his office another chance. It has been two weeks since I ordered contacts, and yet again — nothing. I called the office Friday morning to find out what’s going on and the woman who answered informed me they can’t do anything because Dr. Tracy is out of office until Monday. Uhh since when is the doctor in charge of administrative duties? They put me on hold for awhile, then tell me that my contacts are back ordered, they don’t know when they will be back in stock, and they had no samples left. For reals!!! His staff had no reason for not letting me know. I asked to come pick up my prescription and and the woman says they are closing in a half hour. It was 11:15 am and their business hours are until 2:30 on Fridays. Worst. Customer. Service. Ever.

I really wanted to give a better rating and part of me wants to give an even worse rating. But to be fair a 3 is about right overall.
Pros: The doctor knows what he is doing, he’s knowledgeable, friendly, and explains things as thoroughly as you want him to, he doesn’t treat you like you couldn’t possibly understand. One of the staff members up front is very nice and courteous, she’s the older of the two I have dealt with over the 2 years I had exams here.
Cons: As mentioned in a previous review, another of the staff members is neither nice, courteous nor (as stated before) professional in any way. She acts like she’s doing you a favor by dealing with you. But that’s neither here nor there, you’ll always encounter entitled unpleasant people in life.
The biggest problem was this office not ordering the contacts I requested at the time I requested them, which was December 2^nd. They ‘forgot’…which meant that I was unable to utilize my insurance benefit of $ 150 for that calendar year. Not only that, but they did not call me until late February about these contacts. When I explained how they cost me my insurance benefit for 2015 I didn’t even get an attempt at an apology.
I can’t say who is to blame for not ordering the contacts (but I can probably guess), which is the main reason for the low rating. I can deal with office staff who have bad attitudes and questionable professionalism, as long as the doctor knows what he’s doing. But when you cost me my ability to utilize my insurance which I work hard for, well that’s a deal breaker and I’m done.

Brought my 8 year old daughter here for eye exam and glasses. Dr. Tracy was amazing with her. Funny, informative, and very professional. The office staff went out of their way to make her feel comfortable — especially the frames specialist. I highly recommend this practice for patients of all ages.

Love this Doc. He is older and keeps it current, cracking jokes and just having an over-​all pleasant personality. Definitely love this office. Front office and other staff are super friendly and helpful. Hope my insurance always covers them cause I don’t ever want to change.

I have been a client of Dr. Tracy’s for more than 20 years, never a problem, always good service. But this last time there was a problem, that was not his or his staff’s fault. He went to the WALL with VSP to advocate for me, and because of him the issue was resolved. I have always been happy with him and his staff, and now I’m positively THRILLED. His staff also committed to going above and beyond to find the style of frames I like, which is apparently not in the general style of what’s being purchased in Sacramento.
Simply put, I cannot recommend Dr. Tracy any higher. He and his office staff are the absolute best.

Professionalism in this office is a low priority for the staff, especially for the «assistant» or whatever she calls herself. She looks like she is constantly hungover and depressed. She didn’t even introduce herself upon the pre-​exam. She spoke to me like a lame excuse of a middle aged wanna-​be MA who just got hired to get her foot in the door because she she has no ethics, professionalism or motivation. The office looks like a funeral home from 1989. If you like your prescription being held above your head until they make you come in 3 times and 1 month later before you actually get your RX, then come to this place. They also like to confuse «couldn’t» with «wouldn’t». They like to document inaccurate comments in ones chart because they A) don’t know English, proper gramma and are idiots, or B) see A.
Signed,
Patient who would have rather had an eye exam from a proctologist than Dr. Tracy

Dr. Tracy was my first OD experience in the USA after living abroad for 10 years. I had complete confidence in him and appreciate his «bedside manner» which is homespun and professional at all times. My story is that I used to wear glasses and contacts, then had lasik in 2000. Everything great until i started into my early 50s.
Dr. Tracy explained my options without selling, he was dedicated to solve my vision issues, which can be summed up my «I don’t see as good as I could.» Anyhow, I am taking responsibility for my vision and it started with dr. T, thank you!
No pressure to buy glasses from them, i highly recommend Dr. Tracy, enuff said

Dr. Tracy and his staff are all very friendly and helpful. He was very knowledgeable including knowing exactly what VHL is when I told him that I had it and took the time to look for VHL-​related issues. He even ordered a special picture of my one eye to ensure that there wasn’t any issues and directly called me when he got the results.

Brian Tracey is by far the best eye doctor I have ever seen. I have contacts/​glasses and have needed them since I was a child (so I know my eye doctors) I recently had moved out of midtown and went and saw another eye doctor (let’s just say I am very upset I didn’t make the drive to see Dr Tracey). He is professional, knowledgeable, and has a fantastic bedside manner. He is top notch and I would recommend him to anyone looking for an eye doctor.

Dr. Tracy takes pride in his work and treats his patients like he sees them daily. Almost like family. He is knowledgeable and really doesn’t try to push products on you that you don’t need. He is honest and discusses your changes with you. Makes time for kind personal banter. It’s ALWAYS a pleasure. I forgot the guy’s name who fits you for frames. African American gentleman who is equally kind, humorous and pleasant.
The girl who does your initial inspections has a terrible attitude. She doesn’t clean stuff off (and it shows) before or after you use it and she is smug as she talks to you. Almost condensing. Another coworker of mind said the same thing. I could do without her. I speed through my process with her just to get away from her.

I have been seeing Dr. Tracy for a couple of years. From the beginning, he always made it clear that he would work with me to fix or, at least minimize my contact lens problems, from doing little things like changing solution or adding different eye drops to more serious measures, such as changing lenses or adding a permanent medication. I also have had issues adjusting to lenses and Dr. Tracy made an effort to fit me in for an immediate refraction. I recently had LASIK and am doing co-​care with Dr. Tracy and one of his recommended Ophthalmologists (a corneal specialist who also received 5 stars) and I’m so glad I opted to go this way. Dr. Tracy has taken more time than he needed to in order to absolve my fears and describe what was going on with my eyes. I just had my follow up appointment with him, he did not rush me, answered all of my questions and appeased my inquisitive mind, despite the fact that he obviously had a full house. I feel like I know exactly what is going on with my eyes. I also feel like the level of care is much more personal than you would ever get with some of those LASIK mills and that he really cares that I get the best results. These are my eyes, after all. By the way, better than ²⁰⁄₂₀ now!

Dr. Tracy is one of the rare ones — I can’t say enough good things about him as a professional and an optometrist. I’ve had issues with my contact lenses for the past year and he has stuck in there working with me to get it right. Usually when that happens, one gets the feeling the doc thinks you are making it all up. Not so with Dr. Tracy. He’s the Sherlock Holmes eye detective — working with you until he figures out the problem and gets it right. That’s rare, and it has saved me alot of frustration and money. This is my first and only time that I have been compelled enough to take the time to right a review and I’m only doing it because I think he’s that good.