Burlington Coat Factory

Pack a lot of patience to sort through the racks of clothes. I’m saying right up front, there are hidden bargains, but it’s a hunt. Sometimes I walk away with nothing. I have better overall luck at Marshalls or Ross, which are both within a few minutes drive away.
Pros:
1) They have a large selection of costume jewelry which is pretty decent. Modern designs.
2) All the staff I’ve encountered here have been sweethearts.
3) The majority of clothes are of less quality made overseas type with an affordable price point. Good for casual wear and the kids.
Cons:
1) The women’s dressing rooms are disgusting. There always seems to be dust and debris lining the floor. Dirt stained walls and seat. Last time I was here I heard one customer ask for another room because the room smelled. Yikes!
2) Very limited to virtually no brand name clothes.
3) The store is in an old SAMs Club. So it has more of a warehouse feel vs retail store.

Eh just like a bigger version of Ross. I was expecting a lot more coming from all the hype on their commercials.

Was forced to come here with my mom and at first impression the place is fairly clean. Ton of spots on the ground that a mop or zambonie can take care of. It’s a lot like Marshall’s and Ross so you have to do some searching.
The crowd is a much nicer & better type of consumer. This is classier than Ross but Marshalls is a bit nicer.
I did find a foam roller (14.99) and pack of 6 no show socks (5.99). None of the employees speak to you, which is fine I guess but they don’t seem «unapproachable». All in all I may be back but only if someone suggests it. I wouldn’t go out of my way.

Horrible customer service. One of my biggest pet peeves is not being greeted by an employee. A simple hello and smile would suffice. So I walk up to the counter and the lady didn’t say hello so I said it for her. She continued to have a full blown out discussion with the guy next to her about everyone in the store. Failed to even talk to me. Complained about being short handed in Men’s department and how she hates working there. Then has the nerve to stop ringing up my clothes to finish her discussion for about a min or so. I was blown away! Sadly this isn’t the first time I’ve experienced something like this in a store. At the end she handed me my bag and I just told myself goodbye lol. I know all about her though!

Hassle for returns. Target and Walmart has better system which makes me more inclined to shop there. How is it that you need the right scew number for an item that was not tagged (to begin with) in order to get a refund. There was no tagged placed on the item just in case a return is needed. Mind you the same card is being used. So if an item scew is incorrect because of a different size used at the time of purchase, the system can not look up the same transaction even though you have the card which the purchase was done on. Both have to match… All places I shopped at, as long as you have the card you purchased with they can look at transaction. I’ll continue to shop where there is hassle back return policy. I have shopped with Burlington with no returns and this is my first time returning due to finding cheaper items at another store. Sad to say I won’t be shopping at this store. Take chances at Ross

The ultimate bait and switch. Steer clear of Burlington. WHAT A JOKE! We came in because of an email we got for a sale on tank tops which they didn’t even have once we got there. We also had a 20% off coupon, so we wandered around and picked up some stuff, checked out, the coupon only takes 20% off one item. NOWHERE on the coupon does it say that. It was all just a bait and switch to get you in the store. The prices are NOT nearly as great as they try to get you to think. Will definitely be staying clear of Burlington from now on, this place is a rip.

I should have listened to the reviews because I drove 40 minutes just to go to Burlington. I only found ONE 34X34 pair of men’s jeans. The selection was very slim for men’s clothes. Also, I wasn’t greeted by any employee. I know some people don’t like to be bothered while shopping but a simple «hello» would’ve been nice.

Pros: great friendly staff. Easy parking good deals
Cons: not much for big mens clothes here. Scarce 3x among many regular sizes
Slow cashiers drag the line along

Huge store full of bad clothes… Poorly made… Limited name brand! Store isn’t too welcoming… Employees never greeted or asked if we needed assistance.
It’s decently organized but it has so much clothes in the wrong section… I found a lingerie in the men’s active wear… Then I see children’s clothes in the men’s clothes!
I give it one star because it was pretty clean inside… And even though clothes were in the wrong sections, all the clothes was pretty nicely hung up and nothing on the floors…
It’s a step up from Ross… But can’t compete with target, khols, or marshalls…
Go to those places over this place…

Maya could not be bothered. She was too busy eating chips while ringing my clothing articles getting her greasy a$$ fingers on my new clothing. She was very unprofessional and didn’t even thank me since she was chewing junk the entire time. She could have at least offered me some chips. Overall, I like shopping here but don’t expect any customer service.

Denise and the gentleman presumably the manager, were very accommodating with me and my mother. Our emails for their promotion didn’t show up but, he went ahead and honored it with no hesitation. Also, mind you – there was a very long line during this time of the holidays. Excellent customer service! Keep up the great work! Merry Christmas Burlington!

One visit and I was not impressed with this Burlington!
This Burlington is unlike others as it is more of a warehouse verses a retail store setting. Tall ceilings and lots of space. But unfortunately though I found what I came for they did not seem to have anything else I wanted or an abundance of the item I was looking for. I complain about the chaos of the clothing at Florin and Elk Grove but at least the clothing is there.
The other complaint relates to the service. This location is not being managed well at all. 3 tellers during the holiday season??? Have they lost their minds. I was tempted to leave because the line was moving so slow but when I saw the line grow towards the front door, I thought Fight the Fight! I stuck it out and made my purchase. I think the other shoppers complaining and looking in amazement at the line volume kept me entertained until it was my turn.
Happy shopping Unilocalers! Just maybe not here!

This is a GREAT Burlington! It’s HUGGE! Not as ratchet as you’d expect also. Good prices, I’d as MAYBE $ 2 more than Ross clothes, MAYBE. Nice housewares too though there’s ALWAYS that ONE aisle that’s ghettoed out: stuff on the ground, stolen/​used merchandise But I got a FAKE*Just so people don’t go PETA on my ass* white fur looking like wolf vest that’s VERY 70s for only $ 16.99! LOOKS HELLA EXPENSIVE! O yeah… You will have to dig…

I love the store. I always find great clothes, shoes, and housewares. However, checking out is ALWAYS a problem. Be prepared to wait 20 minutes. I have walked out before.

The ONLY reason I’m giving this bad review is because my cashier was rude and really put her foot in her mouth. I’m not sure if she really knew what Customer service means. Other than that, it was clean, I found some great deals on maternity clothes, and it wasn’t crowded!

So far, the biggest and cleanest Burlington I’ve been to! The other two I’ve gone to are in South Sacramento and Elk Grove, which are alright but nothing like this one (besides selling the same things haha).
— It was very organized and felt so clean. It was just spacious as heck! I know Burlington (s) are always in a big building but this one just seemed so much bigger.
— I would buy almost every kind of shoe they have here! So many name brands to choose from. Ladies, get your fall/​winter boots here! :-) You won’t be disappointed since their shoe selection is pretty freakin’ huge as compared to other Burlington locations.
— Saw lots of cute sweaters and coats, but didn’t look through everything. I did manage to stumble upon a cute denim jacket in the juniors section! And guess what? It’s from the Kardashian Kollection :-)!!! I was super psyched, haha. And of course I bought it!
— There wasn’t really a line so checking out was fast. The cashier I had greeted me with a smile and she was quick with her job; thanks Destiny! :-)
This was my first time here since I’m not always in Natomas, but I just love this Burlington. Impressed the hell out of me because other locations I’ve gone to are nothing like this one.

Hey… it is what it is. And you get what you pay for. A discount store with some name brand clothes. If you’ve got patience… you could come across a rare find. Same idea as Ross or Marshalls or similar.

You can always find good deals here. Sometimes I will come here first before going to the mall just in case i find what I need here, it will be less expensive. Other times I don’t find anything in the store so it just depends on what you are looking for

I love this Burlington location! Definitely better than the one in woodland. Anyways they have a wide selection of clothing from juniors to men’s and the jewelry section is must go to whenever you’re there.
However, this being my 3^rd time here, customer service isn’t as good as my last 2 visits. The ladies at the register are okay but they’re not as friendly as they should be. I remember my 1^st two visits I was helped by the same lady at the register named Paris. Paris was very friendly and talkative which made me feel happy. I left the store happy. So if you happen to have her ringing you up, you’re in luck because she is awesome!

New location in Natomas!
I heard about this new location from a fellow Unilocaler and shortly after received a $ 10 off coupon in the mail. I took my coupon and happy lil self down to the new location to check it out. Apparently, I wasn’t the only person who received the coupon.
When I pulled in the parking lot it looked like Black Friday at Walmart! There were people flowing in, out and around the entrance. I parked and prepared myself for mayhem.
The layout of the store is interesting. It’s definitely a large store, having taken the place of Sam’s Club. It’s all one level and spread out pretty similarly to other Burlington locations. The selection seems to be about average. It’s going to take some time for the clearance racks to fill up.
I wasn’t able to make a purchase this trip. I found items I wanted, but the line was wrapped around 3 – 4 times and down the isle. No thank you, a $ 10 shirt is not worth that much time on a Saturday afternoon!
I will be back, probably frequently, especially before that $ 10 coupon expires!