Caliber Collision

Our rear right door was wrecked, so insurance recommended Caliber Collision on Roseville Road. They did a nice job with the repair, and kept us advised during the process. It took an extra day to complete the repairs, but insurance provided a rental car for the week. Took our car back for another door lock issue, and they repaired it quickly with reasonable prices. Everyone we dealt with was professional and courteous.

Geico recommended this location for an insurance estimate and front end repair after an accident — and I couldn’t be happier. Dennis worked on my car and was a true professional. He kept me informed, did great work, answered all my questions — and really seems to enjoy his job, too! It was a true pleasure. The Enterprise & Geico connection at this location is also fantastic. Truly a one-​stop, high-​quality shop.

Took my truck here after it was hit and damaged. Damaged all on the drivers side, Dennis took care of my truck, great communication. Cool dude, great work. Would return if need be.

I used Caliber a lot in the past (not this location), and this was my first time at this one. Since I’m a Geico customer, I chose it from the list. My car was there for a month and a half (yes, a month and a half) to replace parts of the dash and the stereo. Whoever installed the stereo removed some cables, which I paid a good deal of money to have installed. They also hooked up my factory subwoofer, which wasn’t designed to be connected to an aftermarket stereo. Now that my car is «fixed», I’m waiting forever to have these issues resolved (no call back). The icing on the cake? My car died at the airport last night because of a short due to bad cabling from the install. Never. Again.

We are thoroughly satisfied with their work and customer service. However, I was a little disappointed that Caliber cannot accommodate their complementary car wash with another Caliber location which is closer to us. We live about 10 miles away and it takes 4 hours for the comp car wash and wax. I think it may have to do with their accounting and cost center for each of their facility.

I came here recommended by the insurance company bc someone did a hit in run on me. I have a 2012 Chevy cruise and after they return the car to me my trunk don’t open nor my sunroof and stated its a shortage no you didn’t finish your job and rushed through it just fixing the bump and not doing the whole appraisal on my car they act like they know what they doing. My car was working but now it’s a piece of shit I will never use geico insurance or caliber collision repair

I have needed Caliber twice now. I have been 100% satisfied with their work and especially their customer service. They are polite, courteous and explain the process completely. One of the times I needed a lot of repairs the other time very minor. The level of customer service I received was the same.

I would like to thank all the guys at Caliber Collision who worked on my Camaro. They did an awesome job and I am very satisfied with the results! I will always use them for any car repairs in the future. Thanks again.

I want to thank Kellie Sexton for helping me through the process of getting my car repaired after being rear ended. She communicated with me every step of the way, and the tech that worked on my car did an excellent job. I am very pleased with the whole process.

Getting in a car crash (no matter who is at fault) is a terrible thing. You have to deal with your insurance, their insurance and your car. Everything is very stressful. I have been really lucky to have found Caliber Collision.
I got in my first car crash (yes it was my fault) on Christmas day. I was pulling my hair out at all of the stress. My insurance gave me several places to take my car and recommended Caliber Collision. It was a great recommendation. The building is clean and well maintained. The two ladies at the front desk were very pleasant and helpful and the man that helped me was very nice and informative. With in moments I was done and ready to pick up my rental. They walked me over to Enterprise and made sure I was I got what I needed. The next day I got a call from Jaime (the vehicle repair manager) with all of the details of my car and a time table of when it will be fixed. Honestly I did not know how fast they would have it out. Not only did he call me a couple more times to let me know what was going on but he exceed my expectations of communication by explaining the procedure in detail. I felt in the «loop» and never had to guess what was going on, which is very nice. I came in to pick it up and had my longest wait of 3 minutes. In which time they gave me popcorn and water. I picked up my car and was on my way. I nor my friends could tell that my car was ever in any kind of accident. It looked and drove brand new.
Since then I have been in two other accidents (two months, two accidents (this time not my fault)). Every time I go to the same Caliber Collision because my experience was wonderful Honestly each time has got better. Maybe this is because I am giving them constant business or maybe it is because the group of people that work here are just that nice. I even got a couple calls from the manager, letting me know what was going on. Bonus points.
Bottom line is… Through a point of time that is extremely stressful, it is nice to know that there is a place that is very professional and well run. Not only that but really nice and seems to really genuinely care about its customers. I will always recommend Caliber Collision and if I do get in another accident (lets hope I never do) will be back.

I took my car in for repair after it was vandalized at the Roseville Galleria.
Jaime was the vehicle repair manager I was assigned. He was friendly, took his time explaining the process, listened to my concerns and kept me up to date on the progress of the repair.
I got a call and pictures of my car almost daily. Jaime went above and beyond and I was very pleased on how the car looked when it was finished. It also was done about a half day early.
I was able to work with my insurance company right away on the claim because they had an adjuster and estimator on site. They were very accommodating with the time and day I could bring it in.
The car was clean when I picked it up. I didn’t have to wait around, they got me in and out quickly.
I highly recommend this body shop.

I was involved in an accident when an uninsured motorist ran a stop sign and hit my driver side. I worked with Jamie, he was wonderful. He understood my situation and that with my uninsured motorist insurance I had a $ 3500 limit. He did everything possible to fix my vehicle properly, making it look like new while staying under the adjusters original estimate. He provided excellent customer service and always kept me updated on the vehicle progress. The vehicle was ready on time and under even his original estimate which was $ 700 below insurance adjusters estimate.

Very helpful and professional team. Customer service was a priority and made it easy.