Cell R Us

Dee is the best!!! I walked in without any appointments and Dee was able to fix my cracked screen in 10 mins! It looks brand new. Excellent and fast customer service. Definitely recommend everyone to get their screens fixed by Dee!

This is the 2^nd time i go in to get my phone fixed… Hands down probably the worst service i ever received. The first time i went i refused to say anything because i worked in the service industry for quite sometime now & im very understanding. But this time it was ridiculous. So i go in to drop my iphone ‘6s’ off to get the screen fixed. Mind you i was already in the system & it was the exact same phone i was getting fixed. I decided to head home and wait to get contacted until the repair was ready since last time i was in i waiting over double the time he quoted it to be ready (2 hours). So i get a call a bit after an hour and a half and just now get informed that the price is 140 because its a 6s not a regular 6. Im confused because last time i went in with the exact same phone i was charged 110. But i was already waiting so long i told him to just fix it & asked a simple ‘how long until its ready?’ & i was put on hold for 5 min… I continued waiting & eventually he got on the phone for a short second not even to tell me how long but that he would call me back in 10min. What could i say? No? So i waited and waited. 10min go by. Nothing. 20min… Nothing. Eventually it reaches nearly an hour and i decide to call them. At this point im clueless to how my phone repair is doing or even if its getting repaired at all. So i ask them how my phone repair is going & i get blamed for not specifying my phone (you work with phones all day. You couldn’t tell the deference between what a 6 & 6s looks like?) & the he wont be able to fix it until tomorrow. It bothered me that he couldn’t tell me earlier when i called & got put on hold that he didn’t have a screen for my phone. The customer service is ridiculous. Especially the fact that when i go in and pick up my phone i find the guy socializing with two people & doesn’t acknowledge the fact that im standing there. So once he makes his way towards me he remembers my face & goes back to get my untouched phone. Ohh & he reminds to blame ME… AGAIN for not specifying the type of phone i had given him. I take my phone and walk out. Never going back to that place again. Apple store fixes phone much cheaper than they do & guarantee you its much better service. Sunday. Jan 24, 2016

I took my wife’s iPhone 5s in to get the shattered screen replaced. Prior go going in, everything worked fine on the phone except the shattered screen. The guy brought the phone over to us after putting in a new screen and right away I noticed the TouchID wasn’t working. He tried different things but the TouchID continued to not work. I also noticed the new screen was not pushed down all the way on one side. He put my old screen back on and gave me my money back. Now I have a cracked screen and a broken TouchID. Do your research!

Excellent customer service! Ibrahim was very pleasant to deal with and he gave 15 $ off of my purchase, a free tempered glass & 5 $ off a Otterbox case! On top of that he only took 10 minutes to fix it! I definitely will be referring people to Ibrahim. THANK YOU SO MUCH FOR YOUR AMAZING CUSTOMER SERVICE.

Took the boy to get his cracked 5s screen replaced. Found place based on Unilocal reviews. Walked up to the counter and was helped immediately. was told 15 – 20 minutes, and that’s exactly how long it took. Got a watch sized while I waited! Great service at a great price, I would definitely use them again. Ibrahim, you da man.

I used Cell R Us back on December 3, 2015 because I dropped my Galaxy S3 and the glass display broke. The Unilocal reviews looked reasonably good to me. I took the phone down to the store and was told it would take about 2 hours. I stayed there and walked around ShopSmart to kill time.
Eventually Abrahim let me know he had to go pick up a part and would be right back. He came back about 15 minutes later. Not too long after, he let me know my phone was done.
At first glance I was excited. The glass was perfect and the corner that hit that ground was in perfect shape. Based on my reading of glass repair kits online, I thought only the glass was getting replaced. Instead, they actually move the guts of the phone into another frame. This also means they peel off the sticker under the battery and put it on the new phone. I assume this would make any possible resell difficult or impossible. I would be be suspicious if I saw the sticker on a phone I was buying was tampered with.
I paid and left. In the car I was putting on the case when I noticed the new case was not mint. It actually has 3 hairline cracks: 1 near the volume control and 1 on each side of the USB connector. Plus the paint was worn off on the area around the USB connector.
Then I noticed the phone was working but not getting a cell signal. I returned to their shop. It turns out the settings (clock and radio) were lost during the fix. I should have checked the radio settings myself, but they were respectful and checked the antenna connection and software settings. After correcting the radio settings, it connected to the cell network.
Later I also noticed that something that sits in between the LEDs and the glass is missing — a diffuser? When I look at the red/​blue/​green LED, I can literally see the physically lit LED versus the color being diffused uniformly across the entire circular area.
I noticed when I returned home that one of the screws was not completely tightened and this created a temporary dent in the battery cover. Once I tightened the screw, the dent was gone.
Don’t get me wrong. I’m happy the glass is fixed. It’s the only part visible with the case on it. But I would have preferred to know upfront that I was getting used parts for my phone.
I still recommend and have recommended folks go to them for repairs.

Great service. phone looks like new. I bought the Unilocal coupon and i was able to save some money

They are awesome. I had to wait until the next day to get my phone because they didn’t have the part, but it was worth the wait. My phone looks brand new again. They are much cheaper than other places. I called one place in Elk Grove and they wanted 210.00. I have insurance on my phone, but they wanted to charge me 175.00 to replace it. This place only charged me 150. I bought their coupon through Unilocal,so it really only cost me 140.00. Which made me even happier. I was able to save some money and time waiting for the phone to be shipped. Over all, this place is great. I give them an A+ rating. I highly recommend them if you need to fix your phone.

This place works wonders. My son dropped his phone at the park and somebody beat it up. I thought it was beyond repair cause it was completely shattered. Cell R Us made it look brand new. Their customer service was great as well.

120 for my iPhone 6 plus only thing that sucked he didn’t have my screen right away so we had to wait 3 to 4 hours to get the part but it was fixed and looks brand new. If he had the screen earlier I would of put 5 stars.

Great service. Very professional and delightful. The wait time is reasonable and there are a lot of small shops in the complex that you can browse to pass the time.

Demetrius was fantastic! I managed to shatter the glass in my iPhone 6 Plus; I called, and he quoted me $ 129. The price was the same when I got there (good first step). I used my Unilocal coupon, and that made the price even better. In less than 20 minutes, I was out of there with a phone that looked like brand new. Demetrius was very nice and helpful, and I would recommend him to anyone. If I ever have another phone issue, I’ll be back there in a heartbeat.
Some other places I had called (like CPR in Elk Grove, quoted me $ 269 for the exact same repair, and they were nasty when I questioned that price).

I cracked the screen of my iPhone 6 and about a week later my screen wouldn’t turn on. I called for a quote and an estimate on how long it would take to fix my phone, I came in, and it was done in the exact time I was told and for the exact price. The $ 10 for $ 25 voucher was very convenient as well. I only had to pay $ 100 compared to a $ 200 deductible for a new phone. Would recommend to my friends and family :-)

Best $ 30 I’ve spent in a long time. Apple refused to fix my iPhone saying it had to be replaced. Took it in to Cell R Us and walked out 15 minutes later with it working perfect (charger port replaced). Easily recommend.

They took a little longer then what they said it would take but they got the job done.
Phone is functioning and I’m happy. Will come again as long as they have Unilocal deals.

LOCATION: Cell R Us is located inside a big warehouse-​type building that houses a lot of different booths — so don’t get confused when your GPS leads you to a huge market haha. It’s the first booth right by the right entrance. so if you walk anywhere into the market, you’ve gone too far.
repair time for my iPhone 6 was quick and efficient! 15 – 20 minutes, and the guy seemed really competent.
the only thing I’ll say is that the Unilocal discount isn’t anything to rave about… $ 10 off seems nice, but since they priced it at $ 109, it came out to $ 99 for me to fix my iPhone… just about as much as it would’ve been at the Apple store anyway.
another note: I noticed the guy before me who had a Galaxy had to wait for a screen to get called in, so his repair took about 3 hours. from this, i’m gathering that maybe this place is more catered towards iPhones? idk… worked for me haha!

Galaxy Mega Screen Replacement:
I brought my phone here due to all the good Unilocal reviews. They had to order the part, and gave me a work order with a receipt. The guy called 7 days later to tell me the part was in; I drove over 10 miles to get there, and it was the wrong color.
Then they told me that the part is out of stock at most places and they can’t tell me when it will be available.
Also, I had asked if they use OEM parts, and they said yes. Turns out they don’t.
I had bought a Unilocal coupon for them, and the guy tried to convince me that there was a way to get it refunded on the Unilocal app, he kept saying there was a button to click — there is not. I was able to get a refund by going through Unilocal support.
Don’t believe everything you read, and don’t go out of your way for positive Unilocal reviews.

My iPhone 5s had water damage. The screen went black but I was still able to receive messages. I went here and he was able to fix it within a couple hours. It’s working perfectly now. Couldn’t be happier!
The place is located inside a big building called Shop Smart. An indoor flea market. I had no idea this existed. Will be coming here to check out the other vendors too.

Got recommended here by a friend.
At first I was skeptical about the location. But the owner was very nice and straight forward. He told me the phone would be done by 4 due to parts coming but I was able to come pick it up a lot earlier.
The screen wasn’t perfect on first glance and he instantly said he will replace the screen again without hesitation. It only took 30 minutes too.
My phone looks brand new again.
Highly recommended!

I just got a Samsung Galaxy S4 and shattered the screen within two weeks of getting it. The cracks on my screen weren’t that bad at all, mostly in the corner, but there were nicks all around the frame. I asked around for a quote and most places were asking for well over $ 100. At Cell R Us, I got it fixed for $ 80 with a Unilocal check in which is the cheapest place I found. :) I had called in the day before to make sure they had parts and they assured me that they would when I brought it in the next day. (Btw, thank you for being open on Easter.)
They are located inside Shop Smart, which is basically a well-​lit warehouse. Their storefront was very neat and organized. They took my phone and after about 20 minutes (maybe even less) it was done. I waited there, but they fix your phone behind a counter, so you don’t actually see what’s going on.
But I was VERY impressed! The whole screen looked brand new and the frame was replaced as well. It looked like I never even dropped it and for a second, I actually thought they gave me a new phone. I would definitely recommend, and I would go back if I ever had another shattered screen. Very quick and efficient, and the price could be better but honestly not bad at all considering other places :)
EDIT: I posted this review in April, but for some reason, it didn’t go through until now. My sister and I upgraded to a Galaxy S5 in May, about a month after the S4 repair. My sister broke her screen shortly after that, and I recommended her to this place. Great service!