Cleaners Express

DISHONEST AND POOR CUSTOMER SERVICE
I dropped off a silk blouse to be dry cleaned. Upon returning to pick it up, the owner wife told me that they had ruined it in the process of hand washing it. I questioned why it was not dry cleaned and she said they follow the instructions on the tag. I told her that I was unaware it was supposed to be hand washed as I would have hand washed it myself. She told me she would do anything to fix the issue including paying for the shirt. I told her I would think about it and return. We have been going to them for many years and I have always liked her. I returned and asked for $ 150 (it was a silk embellished shirt which is not sold in the stores anymore; I no longer have the receipt but generally know the value of it) and she said she would not pay me $ 150 and offered me $ 75. I left and upon my return I suggested a credit of $ 150 in services to make it easier for them. She then countered with $ 75 in credit. I countered with $ 75 cash as she had offered previously and she would not give it to me again asking for $ 75 in credit. I asked for the return of my shirt and she very reluctantly returned it to me. I examined the care tag which says «Professionally dry clean». I asked why she lied and she said that her husband is a very experienced dry cleaner and he decided that dry cleaning would ruin it so they hand washed it. So now she had two different justifications for the ruined shirt. She also asked for the shirt back as it was their «policy» to retain them. This appeared to be an attempt to prevent me from having evidence of her dishonesty and makes no sense since it is my shirt. In addition, this is the second time that they have ruined an item (same result: black dye bleeding onto white shirt) and now I know why. As others have stated, the owner wife is very friendly however now I know that she is not honest. A reputable dry cleaner will not accept an item for cleaning if they feel that it may be damaged in the process. Beware.

10÷8÷14
Uhhhh 1 blazer for 11.50 what the hell!!! Is that the going rate for garments here??? Wow! In Maryland at the $ 1.99 cleaners they is about 5 – 6 garments.
Overall the place is in a great location, the staff was super nice and my suit blazer was clean, but the pricing is just throwing me off big time. I’m just not use to that even tho I know the cost of things out west are more, I will try this place again but only if an item really needs to be cleaned that can’t be washed myself.

I have been coming here for quite a while now, very reliable and am always sure if I need good and affordable dry cleaning this is the place to go.

… I wont go back here. Called the lady asked if I could drop off a pair of work pants to be hemmed within the next couple hours cause I need it for work the next morning. She says «sure yes of course, just bring it in!» I asked her how much it cost just to hem the legs of my work pants, she says 11 bucks. I go in drop it off and said I just called, I need these done before you close which was 5 hours away from closing. She changes her mind and says if I need it done before she closes it will be 15 bucks otherwise it wont be ready til two days later. I was confused, I asked her why she just told me different on the phone, (7mins after I called I arrived).
End up paying extra than what she actually told me, the hem does not seem sturdy like my other pants I had hemmed at another place. So I haven’t washed it in case it unravels. Just overall bad customer service. I will be going back to my usual place for honest reliable customer service.

All these people complaining about them being overpriced… wait until you see how your clothes come out! EXCELLENT QUALITY!

fast, friendly service. my only complaint is that the prices are too high.
i’ve been getting my entire work wardrobe dry cleaned for many years and i feel i’m a good judge of what quality dry cleaning costs in the sac metro.

I brought in two good wool coats that were rumpled from being in my car for a few days and one had some cat hair on it. The man was on the phone when I came in, did not even greet me when he got off, but look with disgust at my coats. He saw a spot on one and pointed to it with disgust (I mean isn’t that what you bring your clothes to a cleaners for!!!) He asked me if I had been there before, and when I said no, he raised his eyebrows with a frown. After putting in all my information in his computer, he looked up and said it would be $ 25 for each coat. I said that was pretty high… l could tell by his look when he mentioned the price, that he knew it was a high cost. He said something I could not understand. something about them being «too dirty» I think. I said,“Well you will get them clean, right?” And he told me «I dont know if we can get all the cat hair off». Mind you, there was not that much hair. What a ripoff! 25 bucks and he’s tellng me he cant take off the cat hair! I just said «Tell you what… give them back. I’ll go somewhere else». What a rude, unpleasant business man.

I would give negative star if I could. My husband went to this place few times just because it is just down the road from our house, but he had mentioned to me they were not that nice and overpriced. This time it was my time to dry clean some stuff so I walked in with a positive attitude trying to create a friendly vibe. The owner was okay, I explained that I had dropped foundation on one shirt and oil on my dress. He said it was an easy job and that would come off with no problem. When I went to pick the items I inmediately notice the spots of foundation on the shirt were still very noticeable, but even worse than that was that the fabric around one of the spots was damaged and the fibers were coming lose and had tiny holes. This was a brand new shirt I never wore! The day I wanted to wear it I spilled foundation while putting make up so I had to take it off inmediately so to find a whole on a brand new designer shirt was very dissapointing. The wife of the owner kept insisting that there was no damage! Like I have no eyes! She kept going on and on that the fibers were just moved around little bit and that would get better. This is a very thin silk blend shirt and I see whole and fibers lifted from the fabric, unless I am an indiot there is no way I am buying her story. Next she calls her husband and starts talking with him abt the situation and both starting raising voices demanding that there is not damage whatsoever and now I can hear the husband saying this is not foundation! I can swear that this is 100% foundation, just a plain foundation from Origins. So after that agravating phone call she asks me in a very rude voice; so, what do you want from me? I was soooo mad, I told her I was very dissapointed she would not take responsability of her mistake and that I was not paying for her poor job. Then she went to the computer and still managed to charge me for the other garment! I have just lost a brand new shirt that cost me $ 150 and she still charged me $ 16 for the other garment. Which was a very simple silk jumper. Anyways… just beware of this bussiness.

Considering I’ve passed by this cleaners at least twice a day almost everyday, you’d think I’d have given it a try. Well, after _​_​_​_​years (a girl never gives away her age), I am happy to report that I’ve finally tried this dry cleaner!
Service was quick and easy and they had my dry cleaning done before the scheduled pick up time and date. I had a red pea coat that I had spilled caramel sauce on over the Thanksgiving holiday, Although I was able to lift the caramel off the jacket, I couldn’t get rid of the streak marks! I brought it to the cleaners on Wednesday (the day before Thanksgiving) and they said they’d have it done on Saturday (which is fast since they were closed on Thursday and Friday). I picked it up that Saturday morning and the jacket looked brand new!
The red was brighter, more vibrant, and the caramel streaks were gone! Considering the service was so great, why only 4 stars? I was a bit unhappy with the price. It cost $ 25 to have my pea coat dry cleaned, which is the exact same price of what I paid for the jacket (its an American Rag, red pea coat that I got on sale). Although I’m very happy with the outcome of this dry cleaners, their prices are what keep me hesitant in returning.

Never get alterations or patches sewn at this place, it’s highway robbery here! I’ve been going here for years and found them generally to be reasonable maybe slightly higher but with friendly service and it’s close to my house. But this time around, I am severely disappointed in their alterations and found them to be priced extremely high.
I brought in 3 cub scout shirts for them to sew 5 to 6 patches on each and 1 karate Gi with 15 patches and she charged me $ 5.50 a patch totaling $ 170 (and mind you they are small patches)! In addition, on the 12 stars on the Gi which I requested to be sewn, she only glued and pressed them on and told me how hard it was to sew them on with the 5 corners. Well, after taking a closer look on the reverse side, it had no thread marks so clearly it had not been sewn on so she was telling an outright lie! I wanted me to come back and she’ll fix the 12 stars, but at $ 5.50 a piece I said no way and just charge for me the ironing on of the stars. She then agreed not to charge me for the stars and she continued to tell me that she was giving me a good price and that they do a good job with my bill totaling $ 104.50. I ended up calling a few other places afterwards just to see how bad I got ripped off and they quoted me from $ 2.50 to $ 3.00 a patch for boy scout type patches, a big $ 2.50 a piece or $ 47.50 difference and almost double the price! I called Cleaners Express back and she still kept on insisting to me that they are competitive and others charge $ 6 to $ 8 a patch. I told her to call herself but she wouldn’t but continued to insist she has competitive good pricing and offered me a 50% discount on my next dry cleaning for my unhappiness and her sadness. If you have plenty of money to blow and tolerates dishonesty, then you should keep going to this place, otherwise I would suggest shopping around a little more because I definitely do not recommend this place anymore!

I bring my husbands clothes here all the time and have brought some of my own suits as well. They always treat us well and get it done quickly.

Diane and her husband always do an excellent job for my dry cleaning needs! They even do great alterations and whenever I need something to be cleaned the same day they never have a problem with getting it done in an hour. Great cleaners, great people.

My husband comes here all the times as he gets his dress shirts laundered here. We both love it here. I agree with the other reviewer, the lady at the front desk is super friendly (if i have a lot of things to pick up sometimes she’d offer to bring the clothes out to my car!). But lately my husband goes there more often than I (he goes weekly).
They offer a lot of services. I had my wedding dress preserved here as well. I’ve also had them fix the hem on my slacks, they’ve fixed holes in my pants and have gotten stains off my pants too! Sometimes when i bring stuff to other dry cleaners my clothes feel like they shrank a bit but have never experienced it here.

I’ve only been here a few times because I didn’t live in Sacramento very long, but this place is great! The lady at the desk is always super friendly and my clothes come out amazing – no chemically smell, no mysterious green spots I get from other cleaners, no frying my cottons! To top it off, they’re reasonably priced (even for coats). I can’t believe that I’m the first to review this place because it’s awesome =)