Daltile Sales Service Center

Wow what service and I don’t mean in a good way! We went into Daltile and actually had to flag someone down to find out if someone could help us after 3 people just walked right past us. Once we were finally helped by Jay (if you want to call it helped)!. I would not say he was rude, but he is not polite. He is to the point, not really interested in questions and makes you feel like you are wasting his time. Took some samples and came back another day and ordered 912 sq feet of natural stone and hardieback cement board on the 30^th. Jay told it us it would ship from Dallas on the 5^th and be in the store by the 11^th. well guess what? I called on the 11^th and Jay said, NO it would not be in until the following week, that I ordered it on the 5^th. Which was a TOTAL lie. So we went by the store to pick up the hardieboard since our contractors were hired to do our job and now had to wait for materials. While Jay was in the showroom, do you think he can say HI, nope ignored us, Another guy helped us and he told us that the order went in on the 5^th. So clearly Jay didn’t order the materials when we asked him to order it. Then the guy changed his story and said oh the truck had to turn around. Coupled with the fact that we asked him how much thin set we needed twice, and we ran out in the middle of the job. We also got a grout sample from Jay, and he told us to go to his sister store down the street (Marazzi) — which they are getting just as bad as a review as Daltile. Jay also said to buy the dupont sealer from Mazzari. They did’t have the grout colors that Jay gave us, and they can’t sell us the Dupont sealer since we are in CA. So how does a store that they do flooring and tile for a living direct customers in such a wrong way? They didn’t figure correctly how much materials we need based on the square footage we gave him, and then sent us on a wild goose chase for the product to come in. We received 13 boxes of slate that were completely cracked in half, and guess what– Jay gave us a hard time when we asked for a credit. So you want me to pay for 13 boxes of broken tile? I understand some of this just comes with the territory, and we had plenty of slate that chipped and cracked and we didn’t ask for a refund, but 13 boxes completely cracked right now the middle, YES you will be giving me credit, We had to get all the way to the manage to get the credit handled and had to load all the broken falling apart slate in my car and go back down to Horn Road to get a credit, This company is an absolute JOKE! I will never go back to this store, and we have so much more flooring to do. Very disappointed in the lack of care that Jay put into helping us. I sure hope he doesn’t get paid commission, he shouldn’t have even earned his paycheck,
TERRIBLE

Today my husband and I had the pleasure of working with Jer Vang. He was fantastic… We had an issue with the granite we choose at a design center. He helped us find exactly what we were looking for and get back on track. Very friendly, intelligent and easy to learn from. My gratitude increased when I realized that I was smiling and excited in a situation that would have easily made me frustrated and upset.

Extremely rude and unhelpful people. If I could give a zero rating, I would. Yes it was only a small order that I needed, but they didn’t even want to try and help me find what I needed. Talk about frustrating!

This place is not very professional. Ordered the stuff and paid for it over two weeks and they said they didn’t have the tiles and they never followed up what’s going on. The store manager name is Rick. Get it from Arizona Tile better.

Good Service and good prices. Good selection on all types of floor tiles. Was very satisfied with my purchase.

After seeing all those negative reviews I almost chose to not stop by. Glad I went anyway.
We needed just three tiles to replace ones that are cracked around our bathtub. The big box stores did not have the exact color we needed. The tiles are marked Dal so we went to their showroom.
We were greeted promptly and politely. Didn’t catch the salesman’s name. We showed him the tile and explained we needed three bullnose tiles. He checked the stock in the back and brought out two colors as none of us were quite sure what color our tile was. While he was checking another salesman also asked if we could be helped.
The right color tile was found and they did have what we needed in stock. When I asked the cost he said we could just have them. True, it was only three tiles but still we did not expect to get them for free.
So, service was friendly, prompt and totally satisfactory. They had what we needed and just gave it to us. Guaranteed that when we do more tiling in our house this is where we’ll go. Thanks folks and we hope this review balances out the negative ones somewhat.

I went to daltile a while ago because the gentleman on the phone told me to bring in a sample to match and they will see what they can do for pricing because I specifically told the gentleman on the phone that a outside source where I got the daltile sample cost x-​amount of dollars. Who ever was the old tard that was in their showroom told me «why are you here and not purchasing the tile from **** *****» and he walked away. for his rudeness I will never go back to daltile for any product I can purchase from bedrosians or Tom Duffy’s.only reason they are going to get one star is I have to issue a star to post. other then that I would’ve gave them a «0». Finally getting around to post this.

I would not waste my time going here and would give them zero stars if I could. Their customer service is terrible. I went to this showroom at the advice of my contractor and waited around for a long time and received no help. When I finally asked for help, the person I asked spent more time telling me how he didnt have any time to help me than he actually spent helping me. TERRIBLE. I then went to Fisher Tile where Matt Beauchamp was exceedingly helpful and assisted me with my tile selection, ordered samples which came in the same day and helped me pick out everything down to the grout. If you want to get Daltile, go to Fisher Tile in Midtown and dont waste your time at the Daltile Showroom. Never again.

We had a great experience at Daltile. Jason Martinez was friendly, helpful, and knowledgeable. Would highly recommend!!!

Jay is great; very knowledgable about the products. Yes, daltile is a showroom and you need to be, or already have working with you, a contractor to purchase tile from these folks. But if you want the selection of tiles to get a great job done, you have to come here and deal with the contractor’s hours they keep. Deal with it. The product is quality and, again, Jay is a great help.

We drove by this place like 3 times becuase there was only 1 smallish sign on the side of the building on it wasn’t on the Horn Rd Side! We finally swung in to see if it might be Dal tile and found out that they closed 1 minutes before I walked in. The guy could totally see me and just walked away. First, they close at 4pm, which is totally convenient if you are unemployed or work nights, but for the rest of the 75% of the population it’s a terrible time to close.
Second the guy could have come over and said something like an apology, a reason why they close so early, but no. he looked me in the eye and just walked away.
There are too many other places to get tiles from to deal with this company. I’d recommend not wasting your time.

Just a shout out to Jay Montgomery a sales representative at Daltile. I had the opportunity to meet with Jay yesterday to discuss a kitchen remodel. This was my first experience dealing with Daltile. Jay was so knowledgeable about the product and so helpful in assisting with me the perfect outcome. I am thrilled with the product I have selected, thanks to Jay. I highly recommend anyone who wants to make their life easier during a remodel to visit Jay. Job well done! Thank you

This is my third project, following two very positive experiences in 2013. I was delighted to see my old friend Jay again, always smiling and offering his very welcome suggestions whenever I ask for input. He knows his product and saves me so much time by producing just the right piece to complete my design. Despite being very busy with clients coming and going, Jay takes the time to give you his full attention, and his sincerity is evident. Likewise, all the guys are equally friendly and accommodating. I am already anticipating my next project, and look forward to another great experience. Thanks so much!

Idiots! Don’t bother with this showroom. Get your product thru another vendor. Called four times in 24 hours to find out if our tile had arrived as scheduled. Spoke to both Jay and Jason. Jay never even bothered to return my three phone calls despite the fact that I told him our contractor was here waiting for the tile and needed a time frame. On fourth call spoke to Jason was told me who was too busy to call me back. Both were complete jerks. They were quick enough to take my money for the order but let me know I was just «one of hundreds» waiting for tile and they could not call me when it was received. Not sure how I was supposed to know when it was received. GET THE SAME PRODUCT YOU WANT FROM ANOTHER DEALER WHO ACTUALLY WILL BOTHER TO ACKNOWLEDGE YOUR PHONE CALL.

My tiler recommended I pop over to the Daltile store get some details for my bathroom. We had already purchased the majority of the tile but I was in the market for liners and base trim and 8 extra pieces that I had come up short.
My experience was quite frustrating. I was in the storeroom (heavily pregnant) with my husband for at least 25 minutes and no one approached us at all. I went up to the counter and waited while the server helped another customer.
While waiting I waiting I had to listen to how Home depot catered to the female clients and he would never go their for anything serious. I couldn’t help but think what they really meant was female consumers are stupid but I attempted to ignore the ignorant and insensitive ramblings of the 2 middle aged white men because all I wanted to do was order my tile and be on my way.
Finally it was my turn and I got the servers attention and began placing my order. Unfortunately half way through another man stepped in and the server completely ignored me yet again and went about serving the new person despite the fact I had my order ready. After a few minutes of this I interrupted and asked if he could please complete my order as I needed to go.
I attempted to request some detail tile with a price of $ 20 and change per piece clearly labelled on the back of the display and the server informed me the price was over $ 26. There was none in stock and the lead time was too long anyway.
I placed my order and received 8 pieces of tile to match what I had already purchased at, you guessed it Home Depot and ordered the rest of the items. I was told as long as it was in stock it would be sent the next day and delivered on Thursday. I had to pick some things up at Home Depot on the way home and was shocked to find the supposed wholesaler had charged me 35% more than Home Depot for the same tile that was sitting there in stock.
The next day I got a call to tell me half the tile order was not in stock and needed to be made so would take much longer and rather than my order actually being placed for the other tile I could order it today with the expected delivery of Friday.
I used this opportunity to tell him I was unhappy about the price, that I was overcharged considerably (35%) for the tile I already took and believed after looking over the quote that price was to high also. Jay just told me he has no control over what Home Depot charges and then attempted to say they didn’t have that tile in stock. I asked if he could budge on the price of the other items and he refused. I have been to a number of tile warehouses in Sacramento looking for tile for my home over the last 3 years and all have offered to match or better other suppliers so this came as a shock. More importantly I was upset my order had not been placed at the time I had requested it and my project was going to be delayed a day.
I was unprepared to wait the extra time, a day delay pushes my project out considerably and impacts more tradespeople than just my tiler.
I have worked in Construction for 15 years and have never dealt with a supplier less willing to accommodate a customer raising valid concerns about over priced stock and changes to delivery delays on items they have already ordered. Do yourself a favour and walk across the street to the lovely guy on the other side of Horn road directly in front of Daltile, and what ever you do, don’t send your wife in here to be conned, overcharged, belittled and ignored.

We agonized over our tile decisions for months. Jay Montgomery at the Horn Rd location was so sweet and helpful!!! He was patient with us, made suggestions, and all the while took some of the stress off of us by making jokes and talking with us. It really was a pleasure to work with him, and because of him we ended up ordering our shower tiles and my Carrera marble tile floors from Daltile. It is gorgeous!!! Thank you, Jay!!! Personality goes a long way in sales and you can often get the same or similar product in multiple locations, but a good salesman is who makes the sale!!!

I had the pleasure of meeting Jay Montgomery the other day at Daltile in Sacramento. He clerified so many things about tile for me and my husband. He was the reason we purchased our tile from Daltile. Thank you so much, Jay. It was a pleasure.

I’ve been planning a remodel and this is one of my favorite tile showrooms. The are helpful but not pushy, they have lots of great tile on display, they will get sample of tile they don’t have in stock, they get back to you when they say they will, and they work very well with my tile contractor. Very professional.

It’s just a tile store. All kinds of ceramic, porcelan, natural stone, evrything. What I like about these guys? They get me what I want quickly, help me with a problem with expert knowledge, and I’m back to work. Time is money, I don’t like standing around if I don’t have too.