Dry Clean Today

Dropped off a p-​coat for a very important interview. They told me it would be done Monday by 5. I arrived on Tuesday at 11:30 am and the woman told me it wasn’t ready. I was a little perplexed because it was the day AFTER they told me it would be ready. The woman said she needed another half hour, but I was on my way out of town to San Francisco and time was of the essence. I couldn’t wait. When I said nevermind, that I just needed to take the coat then, she started snapping at me and yelled «LOOK LADY! YOU NEED TO GIVE ME ATLEAST 20 MINUTES! ITS THE HOLIDAYS, WE’RE VERY BUSY! CALM DOWN LADY!» I said «Maam, Im running late. I need to take the coat now and leave.» She snapped at me «It’s not my fault your late! I need another 20 minutes!» First, I wasn’t even yelling. I simply said I needed to take the coat right then and there. Second, in what planet does a dry cleaners not have the items promised even the day after they’re guaranteed, and then yell at the customer and demand they come back later. Third, where on Earth does she blame me for being in a hurry, when the business didn’t even have the coat ready a day after it was due. Lastly… it happened on January 12… how does that even still classify as a holiday rush? It wasn’t Christmas Eve. There is no excuse for it not being ready and then to turn on me about it. It felt like, for a moment, that she really wasn’t going to give me my garment… but she did after a very uncomfortable exchange that was unnecessary and wouldn’t have happened if she merely gave me my item– finished or not. I took my lint covered, damp coat and ended up having to stop at a department store on the way and buy another because it was unwearable. Wont ever come back here.

Pretty fast turn around but make sure to point out stains to them as they don’t always catch them.

Speedy service. They lose one star because they don’t always get the stains out but otherwise theyre good at alterations and timeliness.

Sarah was most helpful during my visit today and most pleasant to work with. She was always trying to be helpful and I recommend this cleaners.

Dry Clean Today has been ‘bery, bery good to me’ (as said by Garrett on SNL, waaay. back in the day.). I’m always greeted nicely and professionally. I take my clothes in (usually 10+ shirts) they tell me when I can pick them up. If I need them sooner they do their best to accommodate me. Regardless, my clothes have always been ready as promised. I’m giving five stars because Dry Clean Today because they do good work, professionally and on time.

Amazing customer service!
I dropped off some cleaning for same day service in anticipation of travel and promptly forgot. I have a flight at 5:40 AM and was really counting on the cleaning I had dropped off. I was able to reach Sara through social media and she agreed to meet me there nearly three hours after closing to get my cleaning to me. Incredible. I have been a loyal customer for years and can’t recommend them highly enough. Personal service that really rose to the occasion. Thanks Sara!

My experience at dry clean today was awesome! Sarah has exceptional customer service skills. She help me save money are my dry cleaning and on future purchases. Not only am i a satisfied customer, but a «Raving Fan»! Thanks Sara.

Being new to the Downtown area I was in dire need for a Dry Cleaner I could trust, and did not know where to go. I was just about resigned to probably going to a well recognized brand name which I hate the thought of doing. I was getting a cup of coffee at Peet’s and I noticed the sign and figured why not give the place a try. I was in need of same day service that particular morning and figured I’d bite the bullet and pay whatever.
What a great decision it’s turned out to be. Sara is completely delightful and thorough, and the prices were unbelievably reasonable. I’ve never had problem one nor do I expect to as everything has been delivered as promised. And what I thought was going to be a killer to a pair of my slacks was removed with no evidence left behind, and a perfect crease to boot. I don’t often recommend places and or services, but I feel that everyone in need of a Dry Cleaners should go see Sara!!!

They are very good, I have a shirt that has wax on it from one of those scentsy wax things… and they where able to take it off… it was a $ 100 shirt and they did a very good job. also if you have something that needs to be rushed they have same days service too… I took my dress shirt at 10am and they got is ready by 5pm the same day… awesome dry cleaner, I totally recommend it!!!

This is very affordable place in town. I love talking to the girl who works there. Always friendly and professional. My clothes and my husband’s shirts always look new. I pointed to the stain on my skirt and was pleasantly surprised that it was taken care of. The only problem I have there that the place is very hot inside. There is no AC and it’s 100 f outside, I m kinda used to enter any office and have a cold air in my face but not this place. I feel bad about the people who have to work there.

Great, super fast service, very reasonable rates. Love the location and the vip option of just dropping off clothes. Special thanks to Sara for being so attentive. I also like the long hours of operation.

I’m surprised there are so many reviews touting the customer service here! While Dry Clean Today is generally fairly priced, they don’t have a very quick turnaround and don’t always «take responsibility» for their work.
They don’t actually press or dry clean any of your garments at this location, but rather bag them up and send them off to another facility (after spraying your clothes with Febreeze– I’ve seen it be done). Once when I pointed out to the cashier that there was a small stain that remained on my boyfriend’s recently laundered shirt and asked if she thought she could launder it again, the cashier told me she didn’t think they had promised to remove the stain and didn’t know how to get it out since the cleaning «isn’t done here.»
More recently, I came to pick up my dry cleaning and heard the same cashier argue with a customer over a pair of pants that were returned to him with dirty and with frayed hems. He asked if she could have them cleaned again, and she said she couldn’t because he had removed the identifying tag from inside the pants (apparently stating when they were cleaned). She finally offered to do it for half-​off but she was treating him pretty terribly. The customer was being perfectly pleasant but also firm… I mean, it’s the last they can do to just offer to clean the pants again and send him on his way. Said cashier awkwardly made eye contact with me a few times but I didn’t get a «I’ll be with you in just a moment» or «Thanks for waiting.» If I wasn’t picking up clothes I probably would have left, I felt that uncomfortable. To make a sticky situation even worse, another employee was just hanging out through all this and eating his lunch. I even noticed him watching all of us from a mirror in the back. He watched his coworker treat a customer like a lying piece of crap and also never acknowledged me, the waiting customer. All in all, I’ve decided to take my business somewhere else.

Had some trouble at first with a new employee but the manager made some concessions. I’ll admit can’t remember much since I used them in summer 2013.

I’ve been getting my and my wife’s clothes cleaned here for over 9 years and am completely satisfied with the service provided. Clothes cleaned and pressed for fair prices with great customer service. Never had a complaint about the cleaning or the customer service.

Very happy with the service. I come here once a week for all my work shirts. Staff is very friendly. The rates are worth it so I strongly recommend this place. Plus they have discount on Unilocal so you can get a 50 percent off coupon that’s pretty nice.
I’m not sure why people have had issues here. I’ve been going here for two years now and never once had an issue that others claim.

Service is prompt, clothes have come back clean… what more can you ask for? They have a faux-​loyalty program that, after 2.5 years in Sac, I have accumulated $ 2.97 in. Could be better.

I’ve been bringing my clothes here for almost 2 years and have never had a single problem. Always on time, great prices and the customer service is second to none!

Am new to town and have been looking for a dry cleaner. I think I’ve found it.
A minute before closing time, they let me in to drop off (i offered to come back the next day but they cheerfully said it was ok). Then, they tell me about the $ 15 for $ 30 groupon, and then let me download the groupon app on my phone and use it on the spot! Now that is what I call service that goes above and beyond.
Prices are very reasonable (printed me a comprehensive price list w/​o me even having to ask). clothes all came back nice clean and pressed. That’s more than I can say for the only two other places I’ve tried. #1 Cleaners — super cheap but one of my dresses was incredibly wrinkled when I picked it up and the lady tried to pretend like it wasn’t. Her husband was nicer about it, said he would re-​do it free of charge, but the whole situation was a little shady. it seriously looked as if they didn’t even the garment. Plus, the inside of the store always has a swarm of flies at the entrance. Gross. The other place is French Boulevard — which was good but way $$$.
I think this place recently came under new management, which may explain the poor reviews from 2010. I’m coming back and will update if things change.

Perfectly acceptable dry-​cleaning. Really good price, and they haven’t ruined any of my clothes yet, so I’m gonna keep going back until they put a hole through one of my shirts. Sometimes it takes a while for them to get your clothes back to you.

I came here rather than my usual cleaners because they had a sign for $ 4.99 pants hemming and, being vertically challenged, I ALWAYS have pants in need of some hemming…
$ 4.99 sounded like a good deal, but I should have known it was too good to be true — after bringing my pants in, I was informed that the deal didn’t cover jeans. OK… fine…
But when I got my pants back, I was NOT happy. GEEZ, have you guys EVER even hemmed pants before?! One does NOT simply cut off the excess material and sew back the edge however one wants… that is NOT a freaking hem. The whole point of getting pants hemmed professionally is to preserve the style of the original hem. Any idiot with a sewing machine and a pair of scissors can say they «hem» pants, but it does not mean they should be allowed to charge money for it.