Enterprise Rent-A-Car

Wonderful Customer service !!! Thank you to Jimmy and the Entire Enterprise staff for a great and simple experience ! Will definitely be renting from them again!

I’ve been coming here for nearly a decade. Service hasn’t been the best but they got the job done.
I booked a rental for my dad like I have been doing and they tried to sell him on the additional coverage. My dad called me and I spoke to the representative and they told me my dad’s full coverage doesn’t cover and that he should at least get the basic insurance.
I told him that we didn’t want the added coverage as I used to work for Liberty Mutual who is our insurance company and they do cover it.
At that point, they told me my dad’s credit card was declined and he has to now show additional documentation.
I called the credit card company and they said that the card was fine and they didn’t decline anything. I let Enterprise know and they said they had to wait an additional 24 hours to rerun the card.
Needless to say, we were able to get a rental at a DIFFERENT COMPANY, for less, WITH NO PROBLEM!
ENTERPRISE ON NORTHGATE… You have horrible service and it’s probably because people aren’t trained properly! I would give you negative stars if I could!

Avoid this place. They picked me up from the auto colission shop. Made me wait for a rental. Then states theres one on the way and offered to take me home and pick me up when one was ready. I called back and said nothing would be available for a few hours. Not to mention 4+ other customers waiting had the same issue. How can you run out of cars to rent? If thats the case dont put a hold on my credit card before finding out you have no vehicles to rent. Friendly staff but thats not what I came here for.

Awesome service and car (Malibu), great weekend deal, unbelievable really. $ 9.99 a day, 100 miles max, per day. I rented the car for three days. Perfect for my needs locally in Sacramento. Justin and staff did an excellent job explaining various rental options including mileage, insurance and rates. Would always use this Enterprise since it’s very near to my house in the area. Thank you again.

This is the BEST Enterprise Rent-​A-​Car location. I have been renting from this location solely for years. I am an Enterprise Plus member and always feel special when I walk in. They greet me by name and are extremely accommodating. I have not hesitated to bring things to their attention and they are always appreciative of the input. I do wish (especially on Saturdays) they would have a line that accommodates those with reservations, it is frustrating to listen to people ahead in line that can’t make up their mind on size car, don’t read and understand the clear guidelines posted about using a Debit Card vs. Credit Card.
Nick is the best Manager they could have. I have seen the workers come and go, they get trained well, and go on to other Enterprise locations. I think Nick and his crew are the BEST.

I have been faithful to this Enterprise location for 3+ years. I have had a range of normal to good experiences up until a couple weeks ago. It appears that this location is a «management training» location, so the turn around is very high. I never see the same faces month to month. I recently had an exceptionally bad experience this time around with an Asian gentleman named Sterling. Absolutely horrible customer service skills to the point where I have no idea why he even selected this job to begin with. Not only did he reek of apathy but he tried to force me into purchasing the added insurance for whatever ungodly amount per day. I have been renting here for years and NEVER have I been forced to do this. I typically use my corp card, and this time I used my debit card. Knowing the drill, I brought along a copy of my most recent paystub and a recent utility bill as the instructions on the counter state «if using a debit card, must provide most recent paystub OR proof of full liability insurance coverage». OR, folks. The sign states «OR». I waited for 20 long minutes while he called up my car insurance after I told him that I don’t have liability insurance.
After confirming this, he stated «Well, we need our car covered». Didn’t even do me the courtesy of looking me in the face. I waited for him to elaborate. He didn’t. I asked him «what does that mean?». STILL without even looking me in the face, he stated «We need our car covered.» I wait again for further elaboration. After a few beats of silence, he finally looks at me and repeats a THIRD time «We need our car covered.» At this point I make hand gestures that describe «give me more» and stated «Can you please tell me what that actually means, as in, how much and why you’re asking this of me when I’ve never had to do this before». He apathetically goes through the pitch and the price and I asked him to please kindly check with someone. He looks around at the busy representatives all with other customers, and they all just SHRUG. The manager is God knows where, on break or something, so Sterling disappears while leaving me waiting ANOTHER 20 minutes. Comes back and says «yah, that’s fine.» I told him about the signage, and he murmured «yah, I’ll check with my manager on that. All the while I’m there, I’m watching intermediate size cars being returned and handed out to other customers who arrived much after I did. It was a Friday evening free-​for-​all, friends. He then tells me, we don’t have any intermediate cars right now, it’ll be about another 45 minute wait. (I had made a reservation WEEKS in advance, so this was absolutely mind boggling that he didn’t grab a set of keys the whole 50+ minutes I had been already waiting. HORRIBLE. HORRRRRRRRIBLE. Plus, he made me late for another appointment.
In the final check out process, he did confess that he had only been there for 2 months, but his INCREDIBLY poor attitude and lack of care and concern would have never indicated that. Usually, when someone is new, they ask for help and are apologetic. This Sterling person had ABSOLUTELY NO PEOPLE SKILLS WHATSOEVER. He was completely unapologetic, completely un-​caring, completely useless to me and caused me a lot of stress and inconvenience.
Quite frankly, I’m disgusted.

Most of people friendly but both times the rental/​return process was long. Although they did match a deal advertised by another rental company, the car I received was fairly dirty inside and out. This was a reservation made ahead of time, so I felt it should have been clean. Last I will never use the taxi company they called for me to return to airport. it was disgusting and over charged me more than previous business trips.

I always come here to rent a car, it’s the points system. It’s always nerves racking never know if they will have the car you want. Please nothing ugly. They are great though every time I come in I get hook up.

I just want to say this is the one of the BEST Enterprise, i have ever dealt with. Coming form Southern California I have had my share. I rented a vehicle for 25 days and the following Gentlemen (Justin Phinisee, Scott Glover, and Sterling Tom II) always had a great attitude and assisted me in the most efficient and professional manner. THANK YOU GUYS!..
Even thought i have an Enterprise that is a few minutes close to home, I would rather drive the extra 15 plus miles, and know i will get excellent services.

Update: I originally wrote a review suggesting improvements in the existing processes at this location which could lead to a better customer service experience. While the employees, themselves, provided exceptional customer service during my visit, the processes at this location definitely need to be improved. The company is obviously interested in seeking input from their customers, and I was asked to provide additional information regarding my experience. That, in my opinion, is superior customer service worthy of praise-​thanks! 4-​stars to you, Enterprise, for monitoring social media, and making sure your service meets or exceeds customer expectations! Top Notch.

I’m so incredibly disappointed with my recent rental with enterprise. Today we rented a car from enterprise for a very long trip we are taking. My husband picked up the car all seemed fine. Then in less than the two miles it took to get home he had a pounding headache from the overwhelming cigarette smoke smell coming from the car. He immediately turned around to bring it back and of course they were already closed. Obviously their business hours aren’t a issue however renting out a car that is covered in dog hair and smells so strongly of cigarette smoke is just a poor business practice. Now my 3 kids, husband and myself have a 11 hour drive in a ashtray on wheels. Disappointed is a understatement.

These agents always got me the rental van I needed when I needed it. I rental several times from them summer 2014. Since I live in Elk Grove, I decided to give the Elk Grove location a try this year. Big mistake. It’s worth the drive up to Natomas for the service provided here.

Right off the freeway. One of the closest locations to the airport.
Hours are like your standard location. I have rented a few times. You can elect to get picked up and dropped off.
Staff quality varies. Pickup time can range from 15 minutes to 2 hours. Staff is friendly.
Car selections vary. Car quality is standard to just okay. Nothing stellar on lower spectrum. I’ve seen better at the airport.
Good: friendly.
Bad: timely or too long.

I’m not sure if the management has changed recently in 2015. I rented a vehicle a week ago and I was very disappointed with their customer service. The staff do not communicate well. I even called ahead of time to give a heads up for the Van I wanted to rent. I got there only to find out the Van wasn’t ready. The staff says it will be done in a few minutes and few minutes ended up being 30 minutes than I anticipated. The Van wasn’t worth waiting for as it had a really bad odor. I was already running late with my errands. This Enterprise location is not reliable. Their staff need to be reevaluated period! Low class service!

Super easy car rental! In and out quick for pick up. And in and out super quick for drop off. They even offered to drive me whereever I needed. Car chose was simple and easy! Super happy with how seem less the car rental process was! Great location right off the freeway!

This Enterprise is a friendly, customer service oriented location. I have to rent cars for work and every time I have worked with Alyssa, Joshua, Daniel, and the entire staff at the Northgate Blvd location I am treated with respect and kindness. They are prompt with pick ups and drop offs, making sure that my busy schedule is taken into consideration. The team makes every effort to meet my rental car needs. Renting a car can come with stress but the helpful dedication of the amazing staff at the Northgate Blvd location takes the stress from the experience.
I highly recommend this company and location to anyone in the area who needs a rental car.

Easy pickup, good service, and definitely best price I found.

3 of 4 cars rented smell like cigarettes. More like a dirty ash tray. I have rented hundreds of cars over the last 10 years and have never had this problem. I don’t know what it is aside from maybe enterprise sends all of the cars that have been smoked in to this location. The selection of vehicles is also very weak. The service is good, but when the cars suck, and smell like cigarettes, there is no other rating than one star.

My car was getting repaired at a nearby shop, my car insurance set up a rental with Enterprise for me. Rental went fine, car was fine. After returning the car, I noticed a charge for $ 23 on my statement, when I called to inquire it was for 4 gallons of gas that I did not refill. 1^st of all no one at Enterprise told me to refill the tank when I returned the car (I thought my insurance had everything covered). 2^nd of all they charged me almost 6 $ per gallon. Ridiculous.

Reservation at Sacramento Northgate for ⁹⁄₂₉. Called Friday for a Pickup and was told to call Saturday. Called Saturday and was told I would be picked up. No one bothered! When I call at 12:10 they were gone for the weekend.
Spoke with 800 and got a car at the airport. No pickup, they did not honor my rate, and I had to pay airport parking. This is just horrible customer service.
During this adventure I learner two things: their ad is not true, their employees cannot make decisions and no one understands how Enterprise plus works.
Result I was late!