Extra Space Storage

Great customer service prompted and fast responses. Showed me different unit and gave me options and did not rush me into anything. They also helped me get the best price and paper work went smoothly. I would definitely recommend and clean secured environment.

I rented a unit at the E. Stockton facility and that evening while putting my stuff inside, my car battery died after leaving lights on to see inside storage unit. It was after hours (8pm) which the gate locks at 10pm. I needed to ask if my roadside assistance came (AAA & Progressive) would they be able to get in/​out if after 10pm. I tried to reach someone at the afterhours number 5x but no one answered. Thought great managers/​security on site as her husband came out of office, I tried to ask my question and he stated he had cables in her car and eluded to the fact he could assist. He spoke with her & she’d return in about 10min. He then stated he didn’t work there. I waited & waited for 2hrs and at 10pm she came to see why i was at the gate. She ran up to me yelling about what the rules are, contact the afterhours number, her husband and conflict of interest. She did not let me explain nor ask my question, I never needed her for anything else. She talked/​treated me like i was an escaped convict. I (we) never seen such unprofessionalism in my life, I did not yell or raise my voice. She did not act so negatively when she took my $ for a new unit. The division mangers stated that because it was after hours and no one answered the phone, it was okay for her to be so hostile, yell, inconsiderate and to have an attitude with customers. Maybe it must be a miscommunication but if i couldn’t get a word in, it was her miscommunicating.

Before I begin, note that I’ve been a continuous customer for 5 years.
The units are clean, security is good (even do lock checks in AM).
Cons: And these aren’t rants. Hopefully marketing and their CEO Spencer Kirk reads reviews.
MAJOR CON: Note, I am newly disabled and going through a nasty «divorce».
I’ve been a loyal customer for years. Everything points to my continued loyalty. I’m being forced out of my current living accommodations and have A LOT to move into my unit. Moving MORE into my unit should, and does in the eyes of other Extra Space locations and those of competitors, raise the HUGE GREEN FLAG of continued rental with them. Why move more in if not planning on staying longer.
They have a large box truck for customer use. I live 3 miles away, its next to Costco, so we frequently drive by. They need to paint on the side «NEW Customers only». Our inquiry about using (even renting) the truck to put MORE household items in the unit are rebuffed. It’s a one time event. THE TRUCK REMAINS DORMANT IN THEIR PARKING LOT!!! Even the district manager responded that he’d prefer losing a customer rather than helping retain one. «Corporate policy». Lose a customer paying a high rental fee, not a teaser or first month free. One who’s been loyal for 5 years.
Moving to a new location or competitor would save me a months rent: $ 100+, rental of a truck: $ 100+. In all about $ 300.
Other Extra Space locations are recruiting us. «A new location means a new customer, at teaser rates and use of their truck.»

1) Garbage dumpster with the sign stating something to the extent of «we value the cleanliness of our location, please contact us if you have trash to discard.». Multiple requests made to different employees results in the same response: it isn’t for clients. If not, then either their office staff creates a ton of garbage or tenants moving out leave a lot of trash (not abandoned belongings) behind.
I’ve been piling torn boxes, etc in front of my garage for years as I try to fit them in my recycling bin. NOTE: Multiple other locations, competitors don’t have this policy realizing that storage results in trash.
2). The teaser rates are just that, teasers. Multiple times they’ve increased our rental fees with no notification. The phone number, address, and email (their email address & domain are are on my white list) current so every avenue of communication is open. Not good for business.
3) Hours of availability are poor compared to competition. I used to work for a major athletic event management company and the storage units we used for supplies are accessible ²⁴⁄₇.
SHOP AROUND. THERE ARE OPTIONS.

Hey this place is great. I was referred by a family member who was very pleased with the service so i decided to check them out when i needed storage. Customer service was awesome and it’s super clean would ref them to anyone that needs it

Very clean and convenient. I shopped around for a while and found the best deal for me right here.

The service was amazing the manager was very professional and courteous I would recommend this facility to anyone that wants to store there belongings. First impressions are very important to me and I got a great deal with a moving truck all in one plus with great customer service. Thank you extra space storage

the experiences was awesome. the Manager was very friendly and the deal was unbeatable.

I rented a storage and I received very good professional treatment. I don’t plan to rent too long because yes, I can get a cheaper storage but it’s convenient, very clean, they offer their own insurance and its secured. The transaction was quick and yes I will recommend them. :)

Nice clean storage facility. Very personable employees and helpful. Thus far I have enjoyed my decision to go with extra space storage.

I appreciate the clean storage units. I’ve used Extra Space Storage on a few occassions and my unit has always been clean when I checked into it. A positive is I’ve never found any rat droppings, insects, etc. The negative is that they draw you in with low prices and then every couple of months, there is a price increase. That is the main reason why I leave Extra Space. There shouldn’t be a price increase every few months.

Pros: Fairly new facility. Almost all units have drive-​up access (or merely a couple steps away). Not far from highway 99 exit (you can actually see it from the highway). Friendly. When I left, I noticed they had acquired a moving truck for renters to use to move in their items (something they didn’t have when I signed up).
Cons: Management isn’t on top of things. Price of rent goes up at least once a year.
When I signed with them, they were a brand new facility. The management probably wasn’t accustomed to things yet. I wasn’t informed that I was to sign up online to make payments. If I wanted paper statements I was apparently supposed to request it (but they didn’t tell me this), so my first payment was late. Had I not visited the unit, gotten locked out and talked to the management my stuff my have been sold off!
Their lack of attention to detail was also horrendous. The notices they said they sent to me, I found out weren’t being sent to the right address. Apparently the management input the wrong address into the computer. I found this out when I finally signed up online and looked at the address already on file.
Another issue I had was the rent. I’ve been with this particular storage facility for a little over a year and they raised the rent on me 3x! The difference when I finally left the unit was $ 30. For the new price, I could have gotten a larger unit at another facility!
I’m so much more happier at the new facility I’m currently located. When I looked for a new unit, I made sure to stay away from Extra Space and very glad that I did.